{ "@odata.context": "https://enseigne-amc.ivanticloud.com/api/odata/$metadata#incidents", "@odata.count": 378, "value": [ { "ActualCategory_Valid": "FE173EFE428949698CCAF599686B0296", "ActualCategory": "COMMANDES", "Category_Valid": "FE173EFE428949698CCAF599686B0296", "Category": "COMMANDES", "CauseCode_Valid": "291865D38A3D4763BEC20E47FA249FBC", "CauseCode": "Software", "ClosedBy": "InternalServices", "ClosedDateTime": "2026-04-10T00:00:05Z", "ClosedDuration": 44, "CreatedBy": "S", "CreatedDateTime": "2026-04-01T09:48:25Z", "Email": null, "FirstCallResolution": true, "Impact_Valid": "C052472E5ADC45DB94624B6010F24B01", "Impact": "High", "IncidentNumber": 159833, "IsNotification": true, "IsVIP": false, "IsWorkAround": false, "LastModBy": "InternalServices", "LastModDateTime": "2026-04-10T00:00:06Z", "Phone": null, "Priority_Valid": "29CD5D78E16F4D82916C3E933A600096", "Priority": "3", "ProfileFullName": null, "ProfileLink_Category": null, "ProfileLink_RecID": null, "ProfileLink": null, "RecId": "000A0742096E4DD1BB98A8FF399EFFAA", "Resolution": "Vu avec Mathilde pour se rapprocher de l'administrateur pour ajout des magasins dans le menu (Automatically Closed)", "Service_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", "Service": "CENTRE APPLICATIF", "SLA": "", "SLALink_Category": null, "SLALink_RecID": null, "SLALink": null, "Source_Valid": "EF789CE160E742F99623DBB4D29C045C", "Source": "Phone", "Status_Valid": "2905321A3B12477A82E94E289F47786B", "Status": "Closed", "Subject": "CENTRE APPLICATIF - Magasins non visibles", "Symptom": "Nom du poste : NG08970-5\r\nAdresse IP : 10.54.11.25\r\n\r\nDans le menu portefeuille de commandes, aucun accès aux magasins. Impossible d'en choisir un. (AutoClosed)", "Urgency_Valid": "320F22CAA2984C87B06AEFD3DE6FFBBF", "Urgency": "Low", "LoginId": null, "Owner_Valid": "0DBAA3DE9FA74E40BA0DF7B2F8F97011", "Owner": "S", "OwnerTeam_Valid": "EBD6EB73CBFE4C70B0B3A8AF144BDCE5", "OwnerTeam": "N1ESDI", "OwnerType": "Employee", "IsNewRecord": false, "AlternateContactLink_Category": null, "AlternateContactLink_RecID": null, "AlternateContactLink": null, "ResolvedDateTime": "2026-04-01T09:54:30Z", "ResolvedBy": "S", "HoursOfOperation_Valid": "FF57246B2E0047D193C1AEC1011D746B", "HoursOfOperation": "Weekly HOP", "OwnerEmail": "S@esdi.fr", "OwnerTeamEmail": "", "OwnershipAssignmentEmail": "", "CustomerLocation_Valid": null, "CustomerLocation": null, "IsReportedByAlternateContact": false, "ResolutionEscLink_Category": "Frs_data_escalation_watch", "ResolutionEscLink_RecID": "8B3386664911489A87E6224D7DB82A81", "ResolutionEscLink": "8B3386664911489A87E6224D7DB82A81", "ResponseEscLink_Category": "Frs_data_escalation_watch", "ResponseEscLink_RecID": "AFCB3B683B5149088EE92BC2EEF0218E", "ResponseEscLink": "AFCB3B683B5149088EE92BC2EEF0218E", "WaitingEscLink_Category": "Frs_data_escalation_watch", "WaitingEscLink_RecID": "8405885097DC4BDD987943F477A3B7F7", "WaitingEscLink": "8405885097DC4BDD987943F477A3B7F7", "ClosingEscLink_Category": "Frs_data_escalation_watch", "ClosingEscLink_RecID": "AABD6D0E72154F51A5A61C63F527E18E", "ClosingEscLink": "AABD6D0E72154F51A5A61C63F527E18E", "AlternateContactEmail": null, "OrganizationUnitID": "00897/000", "ReportingOrgUnitID_Valid": "050D2B2AF53F4B63A98AD428E430AF4F", "ReportingOrgUnitID": "00897/000", "TypeOfIncident": "Failure", "AlternateContactPhone": null, "TeamManagerEmail": "", "ProblemLink_Category": null, "ProblemLink_RecID": null, "ProblemLink": null, "CustomerDepartment": null, "ActualService_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", "ActualService": "CENTRE APPLICATIF", "CostPerMinute_Currency": "EUR", "CostPerMinute_CurrencyValid": "55B3A21A8B984D2AB2F96B8566FC51A6", "CostPerMinute": "0.0000", "IsInFinalState": false, "IsReclassifiedForResolution": false, "KnowledgeLink_Category": null, "KnowledgeLink_RecID": null, "KnowledgeLink": null, "PreviousState": null, "ResolvedByIncidentNumber": null, "TotalTimeSpent": null, "RespondedBy": null, "RespondedDateTime": null, "OrgUnitLink_Category": "OrganizationalUnit", "OrgUnitLink_RecID": "050D2B2AF53F4B63A98AD428E430AF4F", "OrgUnitLink": "050D2B2AF53F4B63A98AD428E430AF4F", "OwningOrgUnitId_Valid": "B56912D800A440C0A51C88768EB6BE47", "OwningOrgUnitId": "ESDI", "ProgressBarPosition": "5", "ResolvedByType": "Agent", "ReportedBy": null, "NewNotes": null, "CreatedByType": "Web Client", "SLADisplayText": "", "ServiceReqLink_Category": null, "ServiceReqLink_RecID": null, "ServiceReqLink": null, "ReadOnly": true, "Cost_Currency": "USD", "Cost_CurrencyValid": "146723BF5B8F45FBBC59240C28E3DBC8", "Cost": "0.0000", "IncidentDetailWorkflowTag": null, "IncidentDetailSummary": null, "IsApprovalNeeded": false, "Approver_Valid": null, "Approver": null, "IsDSMTaskExisted": false, "ApprovalStatus": null, "SocialTextHeader": "Incident 159833: CENTRE APPLICATIF - 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PROBLEME VALIDATION PANIER - URGENT", "Symptom": "Nom du poste : NG06290-1\r\nAdresse IP : 10.54.52.21\r\n\r\nmessage d'erreur : Commande non validée \r\ncode article concerné dans la commande : 5300925\r\nlogin sur lequel est passé la commande : JRATEAU\r\ncode magasin sur lequel la commande est faite : 0629/000\r\n\r\nA également le même message avec les références suivantes sur un panier différent : 303235, 310324\r\n-----\r\nBonjour,\r\n\r\nNous avons un problème depuis quelques jours, nous n avons pas la\r\npossibilité de validé nos panier sur Interactiv.\r\n\r\nMon collègue a un panier en attente : \r\n\r\nEt je viens moi-même d essayer de passer une autre commande avec d autres articles mais nous avons le même message d erreur : \r\n\r\nPourriez-vous nous aider s il vous plaît ? \r\n\r\nDans l attente de votre retour.\r\n\r\nMerci d avance !\r\n\r\nPassez une excellente journée :) \r\nJeff RATEAU (AutoClosed)", "Urgency_Valid": "44021B6CC6E44E598868C4B3306053AE", "Urgency": "Medium", "LoginId": "commande.collectivite@reseau-enseigne.fr", "Owner_Valid": "029D602C45D2470F92C902C5C8CD1038", "Owner": "r", "OwnerTeam_Valid": "8D592BFF0FC64816BDE4BD51666DAD2C", "OwnerTeam": "N2INC", "OwnerType": "Employee", "IsNewRecord": false, "AlternateContactLink_Category": null, "AlternateContactLink_RecID": null, "AlternateContactLink": null, "ResolvedDateTime": "2026-06-11T12:27:59Z", "ResolvedBy": "r", "HoursOfOperation_Valid": "FF57246B2E0047D193C1AEC1011D746B", "HoursOfOperation": "Weekly HOP", "OwnerEmail": "r@enseigne.fr", "OwnerTeamEmail": "a@enseigne.fr,r@enseigne.fr,f@enseigne.fr,dr@enseigne.fr, c@enseigne.fr", "OwnershipAssignmentEmail": "a@enseigne.fr,r@enseigne.fr,f@enseigne.fr,dr@enseigne.fr, c@enseigne.fr", "CustomerLocation_Valid": null, "CustomerLocation": null, "IsReportedByAlternateContact": false, "ResolutionEscLink_Category": "Frs_data_escalation_watch", "ResolutionEscLink_RecID": "41BDDAFFA0A441C5AAFE63FDB9B92E0A", "ResolutionEscLink": "41BDDAFFA0A441C5AAFE63FDB9B92E0A", "ResponseEscLink_Category": null, "ResponseEscLink_RecID": null, "ResponseEscLink": null, "WaitingEscLink_Category": "Frs_data_escalation_watch", "WaitingEscLink_RecID": "F70F8EC9B7F54F53A7DFFFB91000A52C", "WaitingEscLink": "F70F8EC9B7F54F53A7DFFFB91000A52C", "ClosingEscLink_Category": "Frs_data_escalation_watch", "ClosingEscLink_RecID": "B54F6D44D2DE4477A38089634F773105", "ClosingEscLink": "B54F6D44D2DE4477A38089634F773105", "AlternateContactEmail": null, "OrganizationUnitID": "00629/000", "ReportingOrgUnitID_Valid": "5837223712164A2C9FFA51F6966D2EFD", "ReportingOrgUnitID": "00629/000", "TypeOfIncident": "Failure", "AlternateContactPhone": null, "TeamManagerEmail": "a@enseigne.fr", "ProblemLink_Category": null, "ProblemLink_RecID": null, "ProblemLink": null, "CustomerDepartment": null, "ActualService_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", "ActualService": "CENTRE APPLICATIF", "CostPerMinute_Currency": "EUR", "CostPerMinute_CurrencyValid": null, "CostPerMinute": "0.0000", "IsInFinalState": false, "IsReclassifiedForResolution": false, "KnowledgeLink_Category": null, "KnowledgeLink_RecID": null, "KnowledgeLink": null, "PreviousState": null, "ResolvedByIncidentNumber": null, "TotalTimeSpent": null, "RespondedBy": "t", "RespondedDateTime": "2026-06-10T12:52:32Z", "OrgUnitLink_Category": "OrganizationalUnit", "OrgUnitLink_RecID": "5837223712164A2C9FFA51F6966D2EFD", "OrgUnitLink": "5837223712164A2C9FFA51F6966D2EFD", "OwningOrgUnitId_Valid": "F51A03D884D144D097FFE818608DF45A", "OwningOrgUnitId": "ISF ICC", "ProgressBarPosition": "5", "ResolvedByType": "Agent", "ReportedBy": null, "NewNotes": null, "CreatedByType": "Email Listener", "SLADisplayText": "", "ServiceReqLink_Category": null, "ServiceReqLink_RecID": null, "ServiceReqLink": null, "ReadOnly": true, "Cost_Currency": "USD", "Cost_CurrencyValid": null, "Cost": "0.0000", "IncidentDetailWorkflowTag": null, "IncidentDetailSummary": null, "IsApprovalNeeded": false, "Approver_Valid": null, "Approver": null, "IsDSMTaskExisted": false, "ApprovalStatus": null, "SocialTextHeader": "Incident 174639: CENTRE APPLICATIF - 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Référence article introuvable", "Symptom": "Nom du poste : NG00980-13\r\nAdresse IP : 10.52.49.43\r\nID TeamViewer : 409 361 052\r\n\r\nProblématique : Le magasin ne peut plus la référence pour les cartes FID sur Centre Applicatif, il ne peut donc plus en commander.\r\nElle ne trouve que des cartes FID Montagne\r\n\r\nRéférence 2283072 (AutoClosed)", "Urgency_Valid": "320F22CAA2984C87B06AEFD3DE6FFBBF", "Urgency": "Low", "LoginId": null, "Owner_Valid": "4132FD7392D64F40B1E79525496E0E82", "Owner": "n", "OwnerTeam_Valid": "EBD6EB73CBFE4C70B0B3A8AF144BDCE5", "OwnerTeam": "N1ESDI", "OwnerType": "Employee", "IsNewRecord": false, "AlternateContactLink_Category": null, "AlternateContactLink_RecID": null, "AlternateContactLink": null, "ResolvedDateTime": "2026-06-22T17:05:21Z", "ResolvedBy": "n", "HoursOfOperation_Valid": "FF57246B2E0047D193C1AEC1011D746B", "HoursOfOperation": "Weekly HOP", "OwnerEmail": "n@esdi.fr", "OwnerTeamEmail": "", "OwnershipAssignmentEmail": "", "CustomerLocation_Valid": null, "CustomerLocation": null, "IsReportedByAlternateContact": false, "ResolutionEscLink_Category": "Frs_data_escalation_watch", "ResolutionEscLink_RecID": "7E4DF8AF715B4B34A386B44CE043142E", "ResolutionEscLink": "7E4DF8AF715B4B34A386B44CE043142E", "ResponseEscLink_Category": null, "ResponseEscLink_RecID": null, "ResponseEscLink": null, "WaitingEscLink_Category": "Frs_data_escalation_watch", "WaitingEscLink_RecID": "061423E2ED7143F293373CA8ED96ECD9", "WaitingEscLink": "061423E2ED7143F293373CA8ED96ECD9", "ClosingEscLink_Category": "Frs_data_escalation_watch", "ClosingEscLink_RecID": "9E0698E924E5456EA8F77BD30C4FF80B", "ClosingEscLink": "9E0698E924E5456EA8F77BD30C4FF80B", "AlternateContactEmail": null, "OrganizationUnitID": "00098/000", "ReportingOrgUnitID_Valid": "A6A99DF334AE4324BBD99FF68065FCF6", "ReportingOrgUnitID": "00098/000", "TypeOfIncident": "Failure", "AlternateContactPhone": null, "TeamManagerEmail": "", "ProblemLink_Category": null, "ProblemLink_RecID": null, "ProblemLink": null, "CustomerDepartment": null, "ActualService_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", "ActualService": "CENTRE APPLICATIF", "CostPerMinute_Currency": "EUR", "CostPerMinute_CurrencyValid": "55B3A21A8B984D2AB2F96B8566FC51A6", "CostPerMinute": "0.0000", "IsInFinalState": false, "IsReclassifiedForResolution": false, "KnowledgeLink_Category": null, "KnowledgeLink_RecID": null, "KnowledgeLink": null, "PreviousState": null, "ResolvedByIncidentNumber": null, "TotalTimeSpent": null, "RespondedBy": null, "RespondedDateTime": null, "OrgUnitLink_Category": "OrganizationalUnit", "OrgUnitLink_RecID": "A6A99DF334AE4324BBD99FF68065FCF6", "OrgUnitLink": "A6A99DF334AE4324BBD99FF68065FCF6", "OwningOrgUnitId_Valid": "B56912D800A440C0A51C88768EB6BE47", "OwningOrgUnitId": "ESDI", "ProgressBarPosition": "5", "ResolvedByType": "Agent", "ReportedBy": null, "NewNotes": null, "CreatedByType": "Web Client", "SLADisplayText": "", "ServiceReqLink_Category": null, "ServiceReqLink_RecID": null, "ServiceReqLink": null, "ReadOnly": true, "Cost_Currency": "USD", "Cost_CurrencyValid": "146723BF5B8F45FBBC59240C28E3DBC8", "Cost": "0.0000", "IncidentDetailWorkflowTag": null, "IncidentDetailSummary": null, "IsApprovalNeeded": false, "Approver_Valid": null, "Approver": null, "IsDSMTaskExisted": false, "ApprovalStatus": null, "SocialTextHeader": "Incident 177341: CENTRE APPLICATIF - Référence article introuvable", "Subcategory_Valid": "57567F8515324600AF614CE81783B71C", "Subcategory": "Proposition de commande réassort", "helpdesk_Priority_Valid": null, "helpdesk_Priority": null, "ViewType": null, "IncidentNetworkUserName": null, "SendSurveyNotification": false, "EntityLink_Category": null, "EntityLink_RecID": null, "EntityLink": null, "EventCIRecId": null, "IsMasterIncident": false, "IsResolvedByMaster": false, "MasterIncidentLink_Category": null, "MasterIncidentLink_RecID": null, "MasterIncidentLink": null, "ServiceOwnerEmail": null, "IsRelatedIncidentUpdate": false, "IsRelatedIncidentResolutionUpdate": false, "IsUnRead": false, "HRCaseLink_Category": null, "HRCaseLink_RecID": null, "HRCaseLink": null, "ivnt_RequestforInformationorData": false, "ivnt_UpdateRFI": "Chat Incident(s)", "AddChatconversationtoActivityHistory": false, "ivnt_TeamsUserDetailsLink_Category": null, "ivnt_TeamsUserDetailsLink_RecID": null, "ivnt_TeamsUserDetailsLink": null, "VirimaAssetID": null, "RecommendedCategory": null, "RecommendedService": null, "RecommendedSubCategory": null, "Accuracy": null, "IsRecommended": false, "RecomService": null, "RecomCategory": null, "RecomSubCategory": null, "IsRunTicketClassification": false, "GRCRiskLink_Category": null, "GRCRiskLink_RecID": null, "GRCRiskLink": null, "ISF_NbRelances": 0, "ISF_LastReminderDate": null, "ImpactPortail_Valid": null, "ImpactPortail": null, "PortailNom": null, "PortailPrenom": null, "PortailMail": null, "PortailPhone": null, "PortailCategorie_Valid": null, "PortailCategorie": null, "GK_OrigineTicket": null, "GK_Statut": null, "GK_Contact": null, "GK_NumeroTicket": null, "GK_StatutMantis": null, "GK_NumeroMantis": null, "GK_DateOuverture": null, "GK_DateCloture": null, "ISF_TagME": false, "ISF_TagMA": false, "ISF_TagIncomplet": false, "ISF_TagIncoherent": false, "ISF_TagDoublon": false, "ISF_TagConnaissance": false, "ISF_ContactMagasinLink_Category": "ISF_ContactMagasin", "ISF_ContactMagasinLink_RecID": "805C5F1A3E07494B83C66A75BEB4CD72", "ISF_ContactMagasinLink": "805C5F1A3E07494B83C66A75BEB4CD72", "OrganizationUnitParent": "1650F87324F54A909374BAD0BD6AFA17", "ESDI_IncidentTemplateLink_Valid": "0EFCECFDBA4C44FDB13D0BA67F460D36", "ESDI_IncidentTemplateLink": "0- Pas de modele - CENTRE APPLICATIF", "ISF_Consignes": "ATTENTION => Bien enlever la notion \"OBLIGATOIRE\" avant enregistrement de votre ticket\r\n\r\n\r\n\r\nRappel codification noms des postes :\r\n- pour une caisse = NCxxxxx-y (avec xxxxx = code sociétaire et y = numéro de caisse)\r\n- pour un poste de gestion = NGxxxxx-y (avec xxxxx = code sociétaire et y = numéro de poste)\r\n- pour un serveur = NSxxxxx-y (avec xxxxx = code sociétaire et y = numéro de serveur)\r\n- pour une caisse secours = NCSxxxxxx-y (avec xxxxx = code sociétaire et y = numéro de caisse)", "ISF_NumPremise": null, "PortailUO": null, "PortailUOSelect_Valid": null, "PortailUOSelect": null, "nrn_IsClusterParent": false, "nrn_ClusterIncidentLink_Category": null, "nrn_ClusterIncidentLink_RecID": null, "nrn_ClusterIncidentLink": null, "nrn_CorrelatedIncidentLink_Category": null, "nrn_CorrelatedIncidentLink_RecID": null, "nrn_CorrelatedIncidentLink": null, "nrn_AISummary": null, "ExcludeFromArchival": false, "ISF_SUIVIDESENVOIS": null, "Statut_GINKOIA": null, "ISF_ContactGinkoia": null, "Incident_FPSC": null, "ISF_STATUT_MANTIS": null, "ISF_NUMEROMANTIS": null, "ISF_OuvertGinkoia": null, "ISF_ClotureGinkoia": null, "ISF_OU": "00098/000", "ISF_CreatedByTeam": "N1ESDI", "ISF_ResolvedByTeam": "N1ESDI", "SymptomBrut": null, "ContactCentraleLink_Category": null, "ContactCentraleLink_RecID": null, "ContactCentraleLink": null, "IncMagasin": true, "IncCentrale": false }, { "ActualCategory_Valid": "FE173EFE428949698CCAF599686B0296", "ActualCategory": "COMMANDES", "Category_Valid": "FE173EFE428949698CCAF599686B0296", "Category": "COMMANDES", "CauseCode_Valid": "291865D38A3D4763BEC20E47FA249FBC", "CauseCode": "Software", "ClosedBy": "InternalServices", "ClosedDateTime": "2026-07-14T00:00:49Z", "ClosedDuration": 7786, "CreatedBy": "karine.gardes", "CreatedDateTime": "2026-07-03T09:07:37Z", "Email": null, "FirstCallResolution": false, "Impact_Valid": "C052472E5ADC45DB94624B6010F24B01", "Impact": "High", "IncidentNumber": 249925, "IsNotification": true, "IsVIP": false, "IsWorkAround": false, "LastModBy": "InternalServices", "LastModDateTime": "2026-07-14T00:00:49Z", "Phone": null, "Priority_Valid": "C51852F3F3544F8A8F78D3E7FDE9EB2E", "Priority": "2", "ProfileFullName": null, "ProfileLink_Category": null, "ProfileLink_RecID": null, "ProfileLink": null, "RecId": "01349B14D9A04980A912FC70AE23CE71", "Resolution": "Suite à la correction apportée par le référentiel :
Les prix CTC/CTG ont été anticipés pour la référence 421758 TQB en AH26 IF02.
Validation du panier OK
Vu avec Jimmy (Automatically Closed)", "Service_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", "Service": "CENTRE APPLICATIF", "SLA": "", "SLALink_Category": null, "SLALink_RecID": null, "SLALink": null, "Source_Valid": "EF789CE160E742F99623DBB4D29C045C", "Source": "Phone", "Status_Valid": "2905321A3B12477A82E94E289F47786B", "Status": "Closed", "Subject": "CENTRE APPLICATIF - erreur lors de tentative de commandes - SAP", "Symptom": "Nom du poste () SRV-ALBIEZ\r\nAdresse IP () :Assistance rapide\r\nID TeamViewer ():699577086\r\n\r\nMAGASIN SKILOU\r\n\r\nLe magasin appelle car il a un message d'erreur quand il veut passer une commande sur le centre applicatif.\r\n\r\nmessage d'erreur : Commande non validée \r\n04028/000JYMMY SHOP SB- ALBIEZ MONTROND\r\ncode article concerné dans la commande : 76814P\r\nlogin sur lequel est passé la commande : JGORRE\r\ncode magasin sur lequel la commande est faite :04028/000 (AutoClosed)", "Urgency_Valid": "44021B6CC6E44E598868C4B3306053AE", "Urgency": "Medium", "LoginId": null, "Owner_Valid": "FDC552B416E540E3BCE2FDF76E940D75", "Owner": "dr", "OwnerTeam_Valid": "8D592BFF0FC64816BDE4BD51666DAD2C", "OwnerTeam": "N2INC", "OwnerType": "Employee", "IsNewRecord": false, "AlternateContactLink_Category": null, "AlternateContactLink_RecID": null, "AlternateContactLink": null, "ResolvedDateTime": "2026-07-03T13:18:57Z", "ResolvedBy": "dr", "HoursOfOperation_Valid": "FF57246B2E0047D193C1AEC1011D746B", "HoursOfOperation": "Weekly HOP", "OwnerEmail": "dr@enseigne.fr", "OwnerTeamEmail": "a@enseigne.fr,r@enseigne.fr,f@enseigne.fr,dr@enseigne.fr, c@enseigne.fr", "OwnershipAssignmentEmail": "a@enseigne.fr,r@enseigne.fr,f@enseigne.fr,dr@enseigne.fr, c@enseigne.fr", "CustomerLocation_Valid": null, "CustomerLocation": null, "IsReportedByAlternateContact": false, "ResolutionEscLink_Category": "Frs_data_escalation_watch", "ResolutionEscLink_RecID": "0338EB9BF5114EED9E9A3497193990A3", "ResolutionEscLink": "0338EB9BF5114EED9E9A3497193990A3", "ResponseEscLink_Category": null, "ResponseEscLink_RecID": null, "ResponseEscLink": null, "WaitingEscLink_Category": "Frs_data_escalation_watch", "WaitingEscLink_RecID": "E2E7728947E84276B76DDCB29A527F5C", "WaitingEscLink": "E2E7728947E84276B76DDCB29A527F5C", "ClosingEscLink_Category": "Frs_data_escalation_watch", "ClosingEscLink_RecID": "AB29D78ECCA34F129AB8E86BD88C3993", "ClosingEscLink": "AB29D78ECCA34F129AB8E86BD88C3993", "AlternateContactEmail": null, "OrganizationUnitID": "04028/000", "ReportingOrgUnitID_Valid": "7BEBE8E3269644F98A0AD99867429FFC", "ReportingOrgUnitID": "04028/000", "TypeOfIncident": "Failure", "AlternateContactPhone": null, "TeamManagerEmail": "a@enseigne.fr", "ProblemLink_Category": null, "ProblemLink_RecID": null, "ProblemLink": null, "CustomerDepartment": null, "ActualService_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", "ActualService": "CENTRE APPLICATIF", "CostPerMinute_Currency": "EUR", "CostPerMinute_CurrencyValid": "55B3A21A8B984D2AB2F96B8566FC51A6", "CostPerMinute": null, "IsInFinalState": false, "IsReclassifiedForResolution": false, "KnowledgeLink_Category": null, "KnowledgeLink_RecID": null, "KnowledgeLink": null, "PreviousState": null, "ResolvedByIncidentNumber": null, "TotalTimeSpent": null, "RespondedBy": null, "RespondedDateTime": null, "OrgUnitLink_Category": "OrganizationalUnit", "OrgUnitLink_RecID": "7BEBE8E3269644F98A0AD99867429FFC", "OrgUnitLink": "7BEBE8E3269644F98A0AD99867429FFC", "OwningOrgUnitId_Valid": "F51A03D884D144D097FFE818608DF45A", "OwningOrgUnitId": "ISF ICC", "ProgressBarPosition": "5", "ResolvedByType": "Agent", "ReportedBy": null, "NewNotes": null, "CreatedByType": "Web Client", "SLADisplayText": "", "ServiceReqLink_Category": null, "ServiceReqLink_RecID": null, "ServiceReqLink": null, "ReadOnly": true, "Cost_Currency": "USD", "Cost_CurrencyValid": "146723BF5B8F45FBBC59240C28E3DBC8", "Cost": "0.0000", "IncidentDetailWorkflowTag": null, "IncidentDetailSummary": null, "IsApprovalNeeded": false, "Approver_Valid": null, "Approver": null, "IsDSMTaskExisted": false, "ApprovalStatus": null, "SocialTextHeader": "Incident 249925: CENTRE APPLICATIF - 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erreur lors de tentative de commandes", "ISF_Consignes": "Escalade N2INC", "ISF_NumPremise": null, "PortailUO": null, "PortailUOSelect_Valid": null, "PortailUOSelect": null, "nrn_IsClusterParent": false, "nrn_ClusterIncidentLink_Category": null, "nrn_ClusterIncidentLink_RecID": null, "nrn_ClusterIncidentLink": null, "nrn_CorrelatedIncidentLink_Category": null, "nrn_CorrelatedIncidentLink_RecID": null, "nrn_CorrelatedIncidentLink": null, "nrn_AISummary": null, "ExcludeFromArchival": false, "ISF_SUIVIDESENVOIS": null, "Statut_GINKOIA": null, "ISF_ContactGinkoia": null, "Incident_FPSC": null, "ISF_STATUT_MANTIS": null, "ISF_NUMEROMANTIS": null, "ISF_OuvertGinkoia": null, "ISF_ClotureGinkoia": null, "ISF_OU": "04028/000", "ISF_CreatedByTeam": "N1ESDI", "ISF_ResolvedByTeam": "N2INC", "SymptomBrut": null, "ContactCentraleLink_Category": null, "ContactCentraleLink_RecID": null, "ContactCentraleLink": null, "IncMagasin": true, "IncCentrale": false }, { "ActualCategory_Valid": "FE173EFE428949698CCAF599686B0296", "ActualCategory": "COMMANDES", "Category_Valid": "FE173EFE428949698CCAF599686B0296", "Category": "COMMANDES", "CauseCode_Valid": "E2489F3F7DA34B898CCD9569CA5541F2", "CauseCode": "Other", "ClosedBy": "InternalServices", "ClosedDateTime": "2025-11-26T01:00:09Z", "ClosedDuration": 814286, "CreatedBy": "sr", "CreatedDateTime": "2025-10-12T11:23:01Z", "Email": null, "FirstCallResolution": false, "Impact_Valid": "C052472E5ADC45DB94624B6010F24B01", "Impact": "High", "IncidentNumber": 113805, "IsNotification": true, "IsVIP": false, "IsWorkAround": false, "LastModBy": "InternalServices", "LastModDateTime": "2025-11-26T01:00:10Z", "Phone": null, "Priority_Valid": "C51852F3F3544F8A8F78D3E7FDE9EB2E", "Priority": "2", "ProfileFullName": null, "ProfileLink_Category": null, "ProfileLink_RecID": null, "ProfileLink": null, "RecId": "01A014EC40E546EEBD7D3B8A6CB66696", "Resolution": "Bonjour,
Un nouveau lien vous a été transmis afin d'accéder à votre adresse mail lié à Interactiv.
Cordialement
Support MESSAGERIE (Automatically Closed)", "Service_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", "Service": "CENTRE APPLICATIF", "SLA": "", "SLALink_Category": null, "SLALink_RecID": null, "SLALink": null, "Source_Valid": "EF789CE160E742F99623DBB4D29C045C", "Source": "Phone", "Status_Valid": "2905321A3B12477A82E94E289F47786B", "Status": "Closed", "Subject": "Impossible de se connecter au centre applicatif - Mail non activé", "Symptom": "
Messaoud nous contacte car il n'arrive pas a se connecter au centre applicatif sur son poste il m’indique qu'il na pas recu de mail configurer son mdp 

mbelaidi@047.reseau-enseigne.fr
mbelaidi

******** N2 *******

Activation adresse mail mbelaidi@047.reseau-enseigne.fr non faite et ne peux donc pas recevoir le lien de réinitialisation du mot de passe centre applicatif 


(AutoClosed)", "Urgency_Valid": "44021B6CC6E44E598868C4B3306053AE", "Urgency": "Medium", "LoginId": null, "Owner_Valid": null, "Owner": null, "OwnerTeam_Valid": "55A1BCD809FB4312A50133A9B87AA475", "OwnerTeam": "N3HERMES", "OwnerType": "Employee", "IsNewRecord": false, "AlternateContactLink_Category": null, "AlternateContactLink_RecID": null, "AlternateContactLink": null, "ResolvedDateTime": "2025-11-17T10:57:11Z", "ResolvedBy": "david.kurda", "HoursOfOperation_Valid": "FF57246B2E0047D193C1AEC1011D746B", "HoursOfOperation": "Weekly HOP", "OwnerEmail": null, "OwnerTeamEmail": "", "OwnershipAssignmentEmail": "", "CustomerLocation_Valid": null, "CustomerLocation": null, "IsReportedByAlternateContact": false, "ResolutionEscLink_Category": "Frs_data_escalation_watch", "ResolutionEscLink_RecID": "a5bfca67a75f11f0a81e6045bde1c1f0", "ResolutionEscLink": "a5bfca67a75f11f0a81e6045bde1c1f0", "ResponseEscLink_Category": "Frs_data_escalation_watch", "ResponseEscLink_RecID": "a5bfca65a75f11f0a81e6045bde1c1f0", "ResponseEscLink": "a5bfca65a75f11f0a81e6045bde1c1f0", "WaitingEscLink_Category": "Frs_data_escalation_watch", "WaitingEscLink_RecID": "a5bfca64a75f11f0a81e6045bde1c1f0", "WaitingEscLink": "a5bfca64a75f11f0a81e6045bde1c1f0", "ClosingEscLink_Category": "Frs_data_escalation_watch", "ClosingEscLink_RecID": "a5bfca66a75f11f0a81e6045bde1c1f0", "ClosingEscLink": "a5bfca66a75f11f0a81e6045bde1c1f0", "AlternateContactEmail": null, "OrganizationUnitID": "04926/000", "ReportingOrgUnitID_Valid": "26964072F3AB4DF9ABC1F68ABAABB9E6", "ReportingOrgUnitID": "04926/000", "TypeOfIncident": "Failure", "AlternateContactPhone": null, "TeamManagerEmail": "", "ProblemLink_Category": null, "ProblemLink_RecID": null, "ProblemLink": null, "CustomerDepartment": null, "ActualService_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", "ActualService": "CENTRE APPLICATIF", "CostPerMinute_Currency": "EUR", "CostPerMinute_CurrencyValid": null, "CostPerMinute": null, "IsInFinalState": false, "IsReclassifiedForResolution": false, "KnowledgeLink_Category": null, "KnowledgeLink_RecID": null, "KnowledgeLink": null, "PreviousState": null, "ResolvedByIncidentNumber": null, "TotalTimeSpent": null, "RespondedBy": null, "RespondedDateTime": null, "OrgUnitLink_Category": "OrganizationalUnit", "OrgUnitLink_RecID": "26964072F3AB4DF9ABC1F68ABAABB9E6", "OrgUnitLink": "26964072F3AB4DF9ABC1F68ABAABB9E6", "OwningOrgUnitId_Valid": null, "OwningOrgUnitId": null, "ProgressBarPosition": "5", "ResolvedByType": "Agent", "ReportedBy": null, "NewNotes": null, "CreatedByType": "Web Client", "SLADisplayText": "", "ServiceReqLink_Category": null, "ServiceReqLink_RecID": null, "ServiceReqLink": null, "ReadOnly": true, "Cost_Currency": "USD", "Cost_CurrencyValid": "146723BF5B8F45FBBC59240C28E3DBC8", "Cost": "0.0000", "IncidentDetailWorkflowTag": null, "IncidentDetailSummary": null, "IsApprovalNeeded": false, "Approver_Valid": null, "Approver": null, "IsDSMTaskExisted": false, "ApprovalStatus": null, "SocialTextHeader": "Incident 113805: Impossible de se connecter au centre applicatif - 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Après l'intervention du service Référentiel sur les deux articles 280812 FCB et 410572 JJO, vous pouvez désormais valider votre commande dans le Centre Applicatif.

Cordialement
Rim
Support Informatique ITS (Automatically Closed)", "Service_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", "Service": "CENTRE APPLICATIF", "SLA": "", "SLALink_Category": null, "SLALink_RecID": null, "SLALink": null, "Source_Valid": "EF789CE160E742F99623DBB4D29C045C", "Source": "Phone", "Status_Valid": "2905321A3B12477A82E94E289F47786B", "Status": "Closed", "Subject": "CENTRE APPLICATIF - erreur lors de tentative de commandes", "Symptom": "Nom du poste () :NP04270-1\r\nAdresse IP () :10.53.194.192\r\nID TeamViewer ():1 094 130 696\r\n\r\nLe magasin appelle car il a un message d'erreur quand il veut passer une commande sur le centre applicatif.\r\n\r\nmessage d'erreur : commande non validée\r\ncode article concerné dans la commande : trop d'articles (46 modeles)\r\nlogin sur lequel est passé la commande : allison c\r\ncode magasin sur lequel la commande est faite :00358/000 -- 00424/000--00427/000 et 00451/000\r\n\r\n\r\nAllison à testé magasin par magasin mais la même erreur avec le nom du magasin apparait à chaque fois. (AutoClosed)", "Urgency_Valid": "44021B6CC6E44E598868C4B3306053AE", "Urgency": "Medium", "LoginId": null, "Owner_Valid": "029D602C45D2470F92C902C5C8CD1038", "Owner": "r", "OwnerTeam_Valid": "8D592BFF0FC64816BDE4BD51666DAD2C", "OwnerTeam": "N2INC", "OwnerType": "Employee", "IsNewRecord": false, "AlternateContactLink_Category": null, "AlternateContactLink_RecID": null, "AlternateContactLink": null, "ResolvedDateTime": "2026-07-01T16:55:51Z", "ResolvedBy": "r", "HoursOfOperation_Valid": "FF57246B2E0047D193C1AEC1011D746B", "HoursOfOperation": "Weekly HOP", "OwnerEmail": "r@enseigne.fr", "OwnerTeamEmail": "a@enseigne.fr,r@enseigne.fr,f@enseigne.fr,dr@enseigne.fr, c@enseigne.fr", "OwnershipAssignmentEmail": "a@enseigne.fr,r@enseigne.fr,f@enseigne.fr,dr@enseigne.fr, c@enseigne.fr", "CustomerLocation_Valid": null, "CustomerLocation": null, "IsReportedByAlternateContact": false, "ResolutionEscLink_Category": "Frs_data_escalation_watch", "ResolutionEscLink_RecID": "4646D99463824D0E88EC916DA414AB22", "ResolutionEscLink": "4646D99463824D0E88EC916DA414AB22", "ResponseEscLink_Category": null, "ResponseEscLink_RecID": null, "ResponseEscLink": null, "WaitingEscLink_Category": "Frs_data_escalation_watch", "WaitingEscLink_RecID": "42191E4D65714C4196DC236243F540BD", "WaitingEscLink": "42191E4D65714C4196DC236243F540BD", "ClosingEscLink_Category": "Frs_data_escalation_watch", "ClosingEscLink_RecID": "6D81A3833C5C4D88A63363C1D3489467", "ClosingEscLink": "6D81A3833C5C4D88A63363C1D3489467", "AlternateContactEmail": null, "OrganizationUnitID": "00451/000", "ReportingOrgUnitID_Valid": "055193644E2E43BBAD6F35F23EE3340E", "ReportingOrgUnitID": "00451/000", "TypeOfIncident": "Failure", "AlternateContactPhone": null, "TeamManagerEmail": "a@enseigne.fr", "ProblemLink_Category": null, "ProblemLink_RecID": null, "ProblemLink": null, "CustomerDepartment": null, "ActualService_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", "ActualService": "CENTRE APPLICATIF", "CostPerMinute_Currency": "EUR", "CostPerMinute_CurrencyValid": "55B3A21A8B984D2AB2F96B8566FC51A6", "CostPerMinute": "0.0000", "IsInFinalState": false, "IsReclassifiedForResolution": false, "KnowledgeLink_Category": null, "KnowledgeLink_RecID": null, "KnowledgeLink": null, "PreviousState": null, "ResolvedByIncidentNumber": null, "TotalTimeSpent": null, "RespondedBy": null, "RespondedDateTime": null, "OrgUnitLink_Category": "OrganizationalUnit", "OrgUnitLink_RecID": "055193644E2E43BBAD6F35F23EE3340E", "OrgUnitLink": "055193644E2E43BBAD6F35F23EE3340E", "OwningOrgUnitId_Valid": "F51A03D884D144D097FFE818608DF45A", "OwningOrgUnitId": "ISF ICC", "ProgressBarPosition": "5", "ResolvedByType": "Agent", "ReportedBy": null, "NewNotes": null, "CreatedByType": "Web Client", "SLADisplayText": "", "ServiceReqLink_Category": null, "ServiceReqLink_RecID": null, "ServiceReqLink": null, "ReadOnly": true, "Cost_Currency": "USD", "Cost_CurrencyValid": "146723BF5B8F45FBBC59240C28E3DBC8", "Cost": "0.0000", "IncidentDetailWorkflowTag": null, "IncidentDetailSummary": null, "IsApprovalNeeded": false, "Approver_Valid": null, "Approver": null, "IsDSMTaskExisted": false, "ApprovalStatus": null, "SocialTextHeader": "Incident 176497: CENTRE APPLICATIF - erreur lors de tentative de commandes", "Subcategory_Valid": "7C2F002CE2C944D48A8AA851621C45CD", "Subcategory": "Reassort", "helpdesk_Priority_Valid": null, "helpdesk_Priority": null, "ViewType": null, "IncidentNetworkUserName": null, "SendSurveyNotification": false, "EntityLink_Category": null, "EntityLink_RecID": null, "EntityLink": null, "EventCIRecId": null, "IsMasterIncident": false, "IsResolvedByMaster": false, "MasterIncidentLink_Category": null, "MasterIncidentLink_RecID": null, "MasterIncidentLink": null, "ServiceOwnerEmail": null, "IsRelatedIncidentUpdate": false, "IsRelatedIncidentResolutionUpdate": false, "IsUnRead": false, "HRCaseLink_Category": null, "HRCaseLink_RecID": null, "HRCaseLink": null, "ivnt_RequestforInformationorData": false, "ivnt_UpdateRFI": "Chat Incident(s)", "AddChatconversationtoActivityHistory": false, "ivnt_TeamsUserDetailsLink_Category": null, "ivnt_TeamsUserDetailsLink_RecID": null, "ivnt_TeamsUserDetailsLink": null, "VirimaAssetID": null, "RecommendedCategory": null, "RecommendedService": null, "RecommendedSubCategory": null, "Accuracy": null, "IsRecommended": false, "RecomService": null, "RecomCategory": null, "RecomSubCategory": null, "IsRunTicketClassification": false, "GRCRiskLink_Category": null, "GRCRiskLink_RecID": null, "GRCRiskLink": null, "ISF_NbRelances": 1, "ISF_LastReminderDate": "2026-06-19T08:36:20Z", "ImpactPortail_Valid": null, "ImpactPortail": null, "PortailNom": null, "PortailPrenom": null, "PortailMail": null, "PortailPhone": null, "PortailCategorie_Valid": null, "PortailCategorie": null, "GK_OrigineTicket": null, "GK_Statut": null, "GK_Contact": null, "GK_NumeroTicket": null, "GK_StatutMantis": null, "GK_NumeroMantis": null, "GK_DateOuverture": null, "GK_DateCloture": null, "ISF_TagME": false, "ISF_TagMA": false, "ISF_TagIncomplet": false, "ISF_TagIncoherent": false, "ISF_TagDoublon": false, "ISF_TagConnaissance": false, "ISF_ContactMagasinLink_Category": "ISF_ContactMagasin", "ISF_ContactMagasinLink_RecID": "9073671C8577457EAF6EF0EB7DEAA2F0", "ISF_ContactMagasinLink": "9073671C8577457EAF6EF0EB7DEAA2F0", "OrganizationUnitParent": "6F0228FB03994E15B3B57C91CDB5E5FA", "ESDI_IncidentTemplateLink_Valid": "571FEE4477064D3391901A8E6A8187AB", "ESDI_IncidentTemplateLink": "CENTRE APPLICATIF - erreur lors de tentative de commandes", "ISF_Consignes": "Escalade N2INC", "ISF_NumPremise": null, "PortailUO": null, "PortailUOSelect_Valid": null, "PortailUOSelect": null, "nrn_IsClusterParent": false, "nrn_ClusterIncidentLink_Category": null, "nrn_ClusterIncidentLink_RecID": null, "nrn_ClusterIncidentLink": null, "nrn_CorrelatedIncidentLink_Category": null, "nrn_CorrelatedIncidentLink_RecID": null, "nrn_CorrelatedIncidentLink": null, "nrn_AISummary": null, "ExcludeFromArchival": false, "ISF_SUIVIDESENVOIS": null, "Statut_GINKOIA": null, "ISF_ContactGinkoia": null, "Incident_FPSC": null, "ISF_STATUT_MANTIS": null, "ISF_NUMEROMANTIS": null, "ISF_OuvertGinkoia": null, "ISF_ClotureGinkoia": null, "ISF_OU": "00451/000", "ISF_CreatedByTeam": "N1ESDI", "ISF_ResolvedByTeam": "N2INC", "SymptomBrut": null, "ContactCentraleLink_Category": null, "ContactCentraleLink_RecID": null, "ContactCentraleLink": null, "IncMagasin": true, "IncCentrale": false }, { "ActualCategory_Valid": "FE173EFE428949698CCAF599686B0296", "ActualCategory": "COMMANDES", "Category_Valid": "FE173EFE428949698CCAF599686B0296", "Category": "COMMANDES", "CauseCode_Valid": "291865D38A3D4763BEC20E47FA249FBC", "CauseCode": "Software", "ClosedBy": "InternalServices", "ClosedDateTime": "2026-05-28T00:00:28Z", "ClosedDuration": 28277, "CreatedBy": "ol", "CreatedDateTime": "2026-05-15T12:04:31Z", "Email": null, "FirstCallResolution": false, "Impact_Valid": "C052472E5ADC45DB94624B6010F24B01", "Impact": "High", "IncidentNumber": 169220, "IsNotification": true, "IsVIP": false, "IsWorkAround": false, "LastModBy": "InternalServices", "LastModDateTime": "2026-05-28T00:00:29Z", "Phone": null, "Priority_Valid": "C51852F3F3544F8A8F78D3E7FDE9EB2E", "Priority": "2", "ProfileFullName": null, "ProfileLink_Category": null, "ProfileLink_RecID": null, "ProfileLink": null, "RecId": "033ED6578948487EB275C2EB5EF01D12", "Resolution": "Vu avec Carine > Commande finalisée en retirant la référence en anomalie : 5303364AFP
Clôture de l'incident (Automatically Closed)", "Service_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", "Service": "CENTRE APPLICATIF", "SLA": "", "SLALink_Category": null, "SLALink_RecID": null, "SLALink": null, "Source_Valid": "EF789CE160E742F99623DBB4D29C045C", "Source": "Phone", "Status_Valid": "2905321A3B12477A82E94E289F47786B", "Status": "Closed", "Subject": "CENTRE APPLICATIF - erreur lors de tentative de commandes - NRP2", "Symptom": "Nom du poste :NG02630-7\r\nAdresse IP : 10.53.95.27\r\n\r\nLe magasin appelle car il a un message d'erreur quand il veut passer une commande sur le centre applicatif.\r\n\r\nmessage d'erreur : Commande non validée\r\ncode article concerné dans la commande : Voir PJ\r\nlogin sur lequel est passé la commande : mdirection3\r\ncode magasin sur lequel la commande est faite :00263/000 (AutoClosed)", "Urgency_Valid": "44021B6CC6E44E598868C4B3306053AE", "Urgency": "Medium", "LoginId": null, "Owner_Valid": "FDC552B416E540E3BCE2FDF76E940D75", "Owner": "dr", "OwnerTeam_Valid": "8D592BFF0FC64816BDE4BD51666DAD2C", "OwnerTeam": "N2INC", "OwnerType": "Employee", "IsNewRecord": false, "AlternateContactLink_Category": null, "AlternateContactLink_RecID": null, "AlternateContactLink": null, "ResolvedDateTime": "2026-05-19T10:57:45Z", "ResolvedBy": "dr", "HoursOfOperation_Valid": "FF57246B2E0047D193C1AEC1011D746B", "HoursOfOperation": "Weekly HOP", "OwnerEmail": "dr@enseigne.fr", "OwnerTeamEmail": "a@enseigne.fr,r@enseigne.fr,f@enseigne.fr,dr@enseigne.fr, c@enseigne.fr", "OwnershipAssignmentEmail": "a@enseigne.fr,r@enseigne.fr,f@enseigne.fr,dr@enseigne.fr, c@enseigne.fr", "CustomerLocation_Valid": null, "CustomerLocation": null, "IsReportedByAlternateContact": false, "ResolutionEscLink_Category": "Frs_data_escalation_watch", "ResolutionEscLink_RecID": "D351AC6EB5D04040B1CD3BD9C1EB2E13", "ResolutionEscLink": "D351AC6EB5D04040B1CD3BD9C1EB2E13", "ResponseEscLink_Category": null, "ResponseEscLink_RecID": null, "ResponseEscLink": null, "WaitingEscLink_Category": "Frs_data_escalation_watch", "WaitingEscLink_RecID": "612FE5ECB36E464CAA24BCCF7F69E23C", "WaitingEscLink": "612FE5ECB36E464CAA24BCCF7F69E23C", "ClosingEscLink_Category": "Frs_data_escalation_watch", "ClosingEscLink_RecID": "2F252F0433284D99B30FA712B43231C4", "ClosingEscLink": "2F252F0433284D99B30FA712B43231C4", "AlternateContactEmail": null, "OrganizationUnitID": "00263/000", "ReportingOrgUnitID_Valid": "A78DB390614146848BA6222543C9556B", "ReportingOrgUnitID": "00263/000", "TypeOfIncident": "Failure", "AlternateContactPhone": null, "TeamManagerEmail": "a@enseigne.fr", "ProblemLink_Category": null, "ProblemLink_RecID": null, "ProblemLink": null, "CustomerDepartment": null, "ActualService_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", "ActualService": "CENTRE APPLICATIF", "CostPerMinute_Currency": "EUR", "CostPerMinute_CurrencyValid": "55B3A21A8B984D2AB2F96B8566FC51A6", "CostPerMinute": "0.0000", "IsInFinalState": false, "IsReclassifiedForResolution": false, "KnowledgeLink_Category": null, "KnowledgeLink_RecID": null, "KnowledgeLink": null, "PreviousState": null, "ResolvedByIncidentNumber": null, "TotalTimeSpent": null, "RespondedBy": null, "RespondedDateTime": null, "OrgUnitLink_Category": "OrganizationalUnit", "OrgUnitLink_RecID": "A78DB390614146848BA6222543C9556B", "OrgUnitLink": "A78DB390614146848BA6222543C9556B", "OwningOrgUnitId_Valid": "F51A03D884D144D097FFE818608DF45A", "OwningOrgUnitId": "ISF ICC", "ProgressBarPosition": "5", "ResolvedByType": "Agent", "ReportedBy": null, "NewNotes": null, "CreatedByType": "Web Client", "SLADisplayText": "", "ServiceReqLink_Category": null, "ServiceReqLink_RecID": null, "ServiceReqLink": null, "ReadOnly": true, "Cost_Currency": "USD", "Cost_CurrencyValid": "146723BF5B8F45FBBC59240C28E3DBC8", "Cost": "0.0000", "IncidentDetailWorkflowTag": null, "IncidentDetailSummary": null, "IsApprovalNeeded": false, "Approver_Valid": null, "Approver": null, "IsDSMTaskExisted": false, "ApprovalStatus": null, "SocialTextHeader": "Incident 169220: CENTRE APPLICATIF - erreur lors de tentative de commandes - NRP2", "Subcategory_Valid": "7C2F002CE2C944D48A8AA851621C45CD", "Subcategory": "Reassort", "helpdesk_Priority_Valid": null, "helpdesk_Priority": null, "ViewType": null, "IncidentNetworkUserName": null, "SendSurveyNotification": false, "EntityLink_Category": null, "EntityLink_RecID": null, "EntityLink": null, "EventCIRecId": null, "IsMasterIncident": false, "IsResolvedByMaster": false, "MasterIncidentLink_Category": null, "MasterIncidentLink_RecID": null, "MasterIncidentLink": null, "ServiceOwnerEmail": null, "IsRelatedIncidentUpdate": false, "IsRelatedIncidentResolutionUpdate": false, "IsUnRead": false, "HRCaseLink_Category": null, "HRCaseLink_RecID": null, "HRCaseLink": null, "ivnt_RequestforInformationorData": false, "ivnt_UpdateRFI": "Chat Incident(s)", "AddChatconversationtoActivityHistory": false, "ivnt_TeamsUserDetailsLink_Category": null, "ivnt_TeamsUserDetailsLink_RecID": null, "ivnt_TeamsUserDetailsLink": null, "VirimaAssetID": null, "RecommendedCategory": "", "RecommendedService": "", "RecommendedSubCategory": "", "Accuracy": null, "IsRecommended": false, "RecomService": null, "RecomCategory": null, "RecomSubCategory": null, "IsRunTicketClassification": false, "GRCRiskLink_Category": null, "GRCRiskLink_RecID": null, "GRCRiskLink": null, "ISF_NbRelances": 0, "ISF_LastReminderDate": null, "ImpactPortail_Valid": null, "ImpactPortail": null, "PortailNom": null, "PortailPrenom": null, "PortailMail": null, "PortailPhone": null, "PortailCategorie_Valid": null, "PortailCategorie": null, "GK_OrigineTicket": null, "GK_Statut": null, "GK_Contact": null, "GK_NumeroTicket": null, "GK_StatutMantis": null, "GK_NumeroMantis": null, "GK_DateOuverture": null, "GK_DateCloture": null, "ISF_TagME": false, "ISF_TagMA": false, "ISF_TagIncomplet": false, "ISF_TagIncoherent": false, "ISF_TagDoublon": false, "ISF_TagConnaissance": false, "ISF_ContactMagasinLink_Category": "ISF_ContactMagasin", "ISF_ContactMagasinLink_RecID": "B91968DF199043CEA4DD7A0097D87CE1", "ISF_ContactMagasinLink": "B91968DF199043CEA4DD7A0097D87CE1", "OrganizationUnitParent": "522B5FC5348448DD9CA5FDF5E6887124", "ESDI_IncidentTemplateLink_Valid": "571FEE4477064D3391901A8E6A8187AB", "ESDI_IncidentTemplateLink": "CENTRE APPLICATIF - erreur lors de tentative de commandes", "ISF_Consignes": "Escalade N2INC", "ISF_NumPremise": null, "PortailUO": null, "PortailUOSelect_Valid": null, "PortailUOSelect": null, "nrn_IsClusterParent": false, "nrn_ClusterIncidentLink_Category": null, "nrn_ClusterIncidentLink_RecID": null, "nrn_ClusterIncidentLink": null, "nrn_CorrelatedIncidentLink_Category": null, "nrn_CorrelatedIncidentLink_RecID": null, "nrn_CorrelatedIncidentLink": null, "nrn_AISummary": null, "ExcludeFromArchival": false, "ISF_SUIVIDESENVOIS": null, "Statut_GINKOIA": null, "ISF_ContactGinkoia": null, "Incident_FPSC": null, "ISF_STATUT_MANTIS": null, "ISF_NUMEROMANTIS": null, "ISF_OuvertGinkoia": null, "ISF_ClotureGinkoia": null, "ISF_OU": "00263/000", "ISF_CreatedByTeam": "N1ESDI", "ISF_ResolvedByTeam": "N2INC", "SymptomBrut": null, "ContactCentraleLink_Category": null, "ContactCentraleLink_RecID": null, "ContactCentraleLink": null, "IncMagasin": true, "IncCentrale": false }, { "ActualCategory_Valid": "FE173EFE428949698CCAF599686B0296", "ActualCategory": "COMMANDES", "Category_Valid": "FE173EFE428949698CCAF599686B0296", "Category": "COMMANDES", "CauseCode_Valid": "D32E378AE8DD4EC68D1EBF309736E89B", "CauseCode": "Linked Problem", "ClosedBy": "InternalServices", "ClosedDateTime": "2025-12-06T01:00:08Z", "ClosedDuration": 366138, "CreatedBy": "Email Listener", "CreatedDateTime": "2025-11-03T10:58:48Z", "Email": "adv.c@reseau-enseigne.fr", "FirstCallResolution": false, "Impact_Valid": "C052472E5ADC45DB94624B6010F24B01", "Impact": "High", "IncidentNumber": 119755, "IsNotification": true, "IsVIP": false, "IsWorkAround": false, "LastModBy": "InternalServices", "LastModDateTime": "2025-12-06T01:00:09Z", "Phone": null, "Priority_Valid": "C51852F3F3544F8A8F78D3E7FDE9EB2E", "Priority": "2", "ProfileFullName": "adv c", "ProfileLink_Category": "ExternalContact", "ProfileLink_RecID": "77371FC48E1E423CAA6C454AC35956E5", "ProfileLink": "77371FC48E1E423CAA6C454AC35956E5", "RecId": "04228DF4C00243B7A142CE8DBFBFD6CB", "Resolution": "Article en 12A en statut Z1 sur SAP
Vu avec SAP, référentiel et Supply > Retrait du statut Z1
Article en 12A désormais disponible sur le Centre Applicatif (Automatically Closed)", "Service_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", "Service": "CENTRE APPLICATIF", "SLA": "", "SLALink_Category": null, "SLALink_RecID": null, "SLALink": null, "Source_Valid": "FF0467C231124B2FA2DB2156632C8A92", "Source": "Email", "Status_Valid": "2905321A3B12477A82E94E289F47786B", "Status": "Closed", "Subject": "CENTRE APPLICATIF - Saisie commande taille indispo - SAP", "Symptom": "

Bonjour,

 

J’ai besoin de commander 2 quantités en 12 Ans sur la réf ci-dessous mais je n’ai pas la possibilité :

 

 

Pouvez-vous me renseigner pourquoi je ne peux pas et quelle solution je peux avoir svp ?

 

Merci pour votre retour,

 

Cordialement,

 

 

INTERSPORT CHABAUTY SPORT CO

Thibaud GERMON
Assistant clubs et collectivités

 

 

Tel : 02.55.21.00.22

adv.c@reseau-enseigne.fr

 

    

 

Consultez nos catalogues en cliquant sur ce lien : Catalogues enseigne Clubs & Collectivités

Faites votre devis sur notre site dédié aux Clubs, Collectivités et Entreprises : www.enseigne-clubs.fr

 

 

\r\n
(AutoClosed)", "Urgency_Valid": "44021B6CC6E44E598868C4B3306053AE", "Urgency": "Medium", "LoginId": "adv.c@reseau-enseigne.fr", "Owner_Valid": "FDC552B416E540E3BCE2FDF76E940D75", "Owner": "dr", "OwnerTeam_Valid": "8D592BFF0FC64816BDE4BD51666DAD2C", "OwnerTeam": "N2INC", "OwnerType": "Employee", "IsNewRecord": false, "AlternateContactLink_Category": null, "AlternateContactLink_RecID": null, "AlternateContactLink": null, "ResolvedDateTime": "2025-11-27T13:14:33Z", "ResolvedBy": "dr", "HoursOfOperation_Valid": "FF57246B2E0047D193C1AEC1011D746B", "HoursOfOperation": "Weekly HOP", "OwnerEmail": "dr@enseigne.fr", "OwnerTeamEmail": "a@enseigne.fr,r@enseigne.fr,f@enseigne.fr,dr@enseigne.fr, c@enseigne.fr", "OwnershipAssignmentEmail": "a@enseigne.fr,r@enseigne.fr,f@enseigne.fr,dr@enseigne.fr, c@enseigne.fr", "CustomerLocation_Valid": null, "CustomerLocation": null, "IsReportedByAlternateContact": false, "ResolutionEscLink_Category": "Frs_data_escalation_watch", "ResolutionEscLink_RecID": "4d0e4b44ba3c11f0a89b000d3ada5a76", "ResolutionEscLink": "4d0e4b44ba3c11f0a89b000d3ada5a76", "ResponseEscLink_Category": "Frs_data_escalation_watch", "ResponseEscLink_RecID": "13673485b8a411f0a852000d3adb14e8", "ResponseEscLink": "13673485b8a411f0a852000d3adb14e8", "WaitingEscLink_Category": "Frs_data_escalation_watch", "WaitingEscLink_RecID": "13673484b8a411f0a852000d3adb14e8", "WaitingEscLink": "13673484b8a411f0a852000d3adb14e8", "ClosingEscLink_Category": "Frs_data_escalation_watch", "ClosingEscLink_RecID": "13673486b8a411f0a852000d3adb14e8", "ClosingEscLink": "13673486b8a411f0a852000d3adb14e8", "AlternateContactEmail": null, "OrganizationUnitID": "00204/000", "ReportingOrgUnitID_Valid": "D97AAFADEEA64A5AA93C6873EFA0BA0D", "ReportingOrgUnitID": "00204/000", "TypeOfIncident": "Failure", "AlternateContactPhone": null, "TeamManagerEmail": "a@enseigne.fr", "ProblemLink_Category": null, "ProblemLink_RecID": null, "ProblemLink": null, "CustomerDepartment": null, "ActualService_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", "ActualService": "CENTRE APPLICATIF", "CostPerMinute_Currency": "EUR", "CostPerMinute_CurrencyValid": "55B3A21A8B984D2AB2F96B8566FC51A6", "CostPerMinute": null, "IsInFinalState": false, "IsReclassifiedForResolution": false, "KnowledgeLink_Category": null, "KnowledgeLink_RecID": null, "KnowledgeLink": null, "PreviousState": null, "ResolvedByIncidentNumber": null, "TotalTimeSpent": null, "RespondedBy": "S", "RespondedDateTime": "2025-11-05T11:41:01Z", "OrgUnitLink_Category": "OrganizationalUnit", "OrgUnitLink_RecID": "D97AAFADEEA64A5AA93C6873EFA0BA0D", "OrgUnitLink": "D97AAFADEEA64A5AA93C6873EFA0BA0D", "OwningOrgUnitId_Valid": "F51A03D884D144D097FFE818608DF45A", "OwningOrgUnitId": "ISF ICC", "ProgressBarPosition": "5", "ResolvedByType": "Agent", "ReportedBy": null, "NewNotes": null, "CreatedByType": "Email Listener", "SLADisplayText": "", "ServiceReqLink_Category": null, "ServiceReqLink_RecID": null, "ServiceReqLink": null, "ReadOnly": true, "Cost_Currency": "USD", "Cost_CurrencyValid": null, "Cost": "0.0000", "IncidentDetailWorkflowTag": null, "IncidentDetailSummary": null, "IsApprovalNeeded": false, "Approver_Valid": null, "Approver": null, "IsDSMTaskExisted": false, "ApprovalStatus": null, "SocialTextHeader": "Incident 119755: CENTRE APPLICATIF - 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Problème d'accès", "Symptom": "
NP07870-2
TV : 751989365

Appel  de Rémi car il n'a plus accès au réassort depuis la maintenance
(AutoClosed)", "Urgency_Valid": "44021B6CC6E44E598868C4B3306053AE", "Urgency": "Medium", "LoginId": null, "Owner_Valid": "8A6C9B5F812949D28FB8637180B92C20", "Owner": "t", "OwnerTeam_Valid": "EBD6EB73CBFE4C70B0B3A8AF144BDCE5", "OwnerTeam": "N1ESDI", "OwnerType": "Employee", "IsNewRecord": false, "AlternateContactLink_Category": null, "AlternateContactLink_RecID": null, "AlternateContactLink": null, "ResolvedDateTime": "2025-11-12T14:34:02Z", "ResolvedBy": "t", "HoursOfOperation_Valid": "FF57246B2E0047D193C1AEC1011D746B", "HoursOfOperation": "Weekly HOP", "OwnerEmail": "t@esdi.fr", "OwnerTeamEmail": "", "OwnershipAssignmentEmail": "", "CustomerLocation_Valid": null, "CustomerLocation": null, "IsReportedByAlternateContact": false, "ResolutionEscLink_Category": "Frs_data_escalation_watch", "ResolutionEscLink_RecID": "9319af5dbfd411f0a8207ced8d2e850f", "ResolutionEscLink": "9319af5dbfd411f0a8207ced8d2e850f", "ResponseEscLink_Category": "Frs_data_escalation_watch", "ResponseEscLink_RecID": "9319af59bfd411f0a8207ced8d2e850f", "ResponseEscLink": "9319af59bfd411f0a8207ced8d2e850f", "WaitingEscLink_Category": "Frs_data_escalation_watch", "WaitingEscLink_RecID": "9319af58bfd411f0a8207ced8d2e850f", "WaitingEscLink": "9319af58bfd411f0a8207ced8d2e850f", "ClosingEscLink_Category": "Frs_data_escalation_watch", "ClosingEscLink_RecID": "9319af5abfd411f0a8207ced8d2e850f", "ClosingEscLink": "9319af5abfd411f0a8207ced8d2e850f", "AlternateContactEmail": null, "OrganizationUnitID": "00787/000", "ReportingOrgUnitID_Valid": "3F8672453C3048839A9278B9F81B5BFA", "ReportingOrgUnitID": "00787/000", "TypeOfIncident": "Failure", "AlternateContactPhone": null, "TeamManagerEmail": "", "ProblemLink_Category": null, "ProblemLink_RecID": null, "ProblemLink": null, "CustomerDepartment": null, "ActualService_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", "ActualService": "CENTRE APPLICATIF", "CostPerMinute_Currency": "EUR", "CostPerMinute_CurrencyValid": "55B3A21A8B984D2AB2F96B8566FC51A6", "CostPerMinute": "0.0000", "IsInFinalState": false, "IsReclassifiedForResolution": false, "KnowledgeLink_Category": null, "KnowledgeLink_RecID": null, "KnowledgeLink": null, "PreviousState": null, "ResolvedByIncidentNumber": null, "TotalTimeSpent": null, "RespondedBy": null, "RespondedDateTime": null, "OrgUnitLink_Category": "OrganizationalUnit", "OrgUnitLink_RecID": "3F8672453C3048839A9278B9F81B5BFA", "OrgUnitLink": "3F8672453C3048839A9278B9F81B5BFA", "OwningOrgUnitId_Valid": "B56912D800A440C0A51C88768EB6BE47", "OwningOrgUnitId": "ESDI", "ProgressBarPosition": "5", "ResolvedByType": "Agent", "ReportedBy": null, "NewNotes": null, "CreatedByType": "Web Client", "SLADisplayText": "", "ServiceReqLink_Category": null, "ServiceReqLink_RecID": null, "ServiceReqLink": null, "ReadOnly": true, "Cost_Currency": "USD", "Cost_CurrencyValid": "146723BF5B8F45FBBC59240C28E3DBC8", "Cost": "0.0000", "IncidentDetailWorkflowTag": null, "IncidentDetailSummary": null, "IsApprovalNeeded": false, "Approver_Valid": null, "Approver": null, "IsDSMTaskExisted": false, "ApprovalStatus": null, "SocialTextHeader": "Incident 122771: CENTRE APPLICATIF - Problème d'accès", "Subcategory_Valid": "7C2F002CE2C944D48A8AA851621C45CD", "Subcategory": "Reassort", "helpdesk_Priority_Valid": null, "helpdesk_Priority": null, "ViewType": null, "IncidentNetworkUserName": null, "SendSurveyNotification": false, "EntityLink_Category": null, "EntityLink_RecID": null, "EntityLink": null, "EventCIRecId": null, "IsMasterIncident": false, "IsResolvedByMaster": false, "MasterIncidentLink_Category": null, "MasterIncidentLink_RecID": null, "MasterIncidentLink": null, "ServiceOwnerEmail": null, "IsRelatedIncidentUpdate": false, "IsRelatedIncidentResolutionUpdate": false, "IsUnRead": false, "HRCaseLink_Category": null, "HRCaseLink_RecID": null, "HRCaseLink": null, "ivnt_RequestforInformationorData": false, "ivnt_UpdateRFI": "Chat Incident(s)", "AddChatconversationtoActivityHistory": false, "ivnt_TeamsUserDetailsLink_Category": null, "ivnt_TeamsUserDetailsLink_RecID": null, "ivnt_TeamsUserDetailsLink": null, "VirimaAssetID": null, "RecommendedCategory": null, "RecommendedService": null, "RecommendedSubCategory": null, "Accuracy": null, "IsRecommended": false, "RecomService": null, "RecomCategory": null, "RecomSubCategory": null, "IsRunTicketClassification": false, "GRCRiskLink_Category": null, "GRCRiskLink_RecID": null, "GRCRiskLink": null, "ISF_NbRelances": 0, "ISF_LastReminderDate": null, "ImpactPortail_Valid": null, "ImpactPortail": null, "PortailNom": null, "PortailPrenom": null, "PortailMail": null, "PortailPhone": null, "PortailCategorie_Valid": null, "PortailCategorie": null, "GK_OrigineTicket": null, "GK_Statut": null, "GK_Contact": null, "GK_NumeroTicket": null, "GK_StatutMantis": null, "GK_NumeroMantis": null, "GK_DateOuverture": null, "GK_DateCloture": null, "ISF_TagME": false, "ISF_TagMA": false, "ISF_TagIncomplet": false, "ISF_TagIncoherent": false, "ISF_TagDoublon": false, "ISF_TagConnaissance": false, "ISF_ContactMagasinLink_Category": "ISF_ContactMagasin", "ISF_ContactMagasinLink_RecID": "4C1716CE44674D3CA263EB3B21B2C504", "ISF_ContactMagasinLink": "4C1716CE44674D3CA263EB3B21B2C504", "OrganizationUnitParent": "D6779F9E930345AEB58ECE59F63DE095", "ESDI_IncidentTemplateLink_Valid": null, "ESDI_IncidentTemplateLink": null, "ISF_Consignes": null, "ISF_NumPremise": null, "PortailUO": null, "PortailUOSelect_Valid": null, "PortailUOSelect": null, "nrn_IsClusterParent": false, "nrn_ClusterIncidentLink_Category": null, "nrn_ClusterIncidentLink_RecID": null, "nrn_ClusterIncidentLink": null, "nrn_CorrelatedIncidentLink_Category": null, "nrn_CorrelatedIncidentLink_RecID": null, "nrn_CorrelatedIncidentLink": null, "nrn_AISummary": null, "ExcludeFromArchival": false, "ISF_SUIVIDESENVOIS": null, "Statut_GINKOIA": null, "ISF_ContactGinkoia": null, "Incident_FPSC": null, "ISF_STATUT_MANTIS": null, "ISF_NUMEROMANTIS": null, "ISF_OuvertGinkoia": null, "ISF_ClotureGinkoia": null, "ISF_OU": "00787/000", "ISF_CreatedByTeam": "N1ESDI", "ISF_ResolvedByTeam": "N1ESDI", "SymptomBrut": null, "ContactCentraleLink_Category": null, "ContactCentraleLink_RecID": null, "ContactCentraleLink": null, "IncMagasin": false, "IncCentrale": false }, { "ActualCategory_Valid": "FE173EFE428949698CCAF599686B0296", "ActualCategory": "COMMANDES", "Category_Valid": "FE173EFE428949698CCAF599686B0296", "Category": "COMMANDES", "CauseCode_Valid": "291865D38A3D4763BEC20E47FA249FBC", "CauseCode": "Software", "ClosedBy": "InternalServices", "ClosedDateTime": "2026-05-27T00:00:34Z", "ClosedDuration": 305267, "CreatedBy": "karine.gardes", "CreatedDateTime": "2026-05-04T12:50:12Z", "Email": null, "FirstCallResolution": false, "Impact_Valid": "C052472E5ADC45DB94624B6010F24B01", "Impact": "High", "IncidentNumber": 166814, "IsNotification": true, "IsVIP": false, "IsWorkAround": false, "LastModBy": "InternalServices", "LastModDateTime": "2026-05-27T00:00:35Z", "Phone": null, "Priority_Valid": "C51852F3F3544F8A8F78D3E7FDE9EB2E", "Priority": "2", "ProfileFullName": null, "ProfileLink_Category": null, "ProfileLink_RecID": null, "ProfileLink": null, "RecId": "05B51180BDE74DBD95F38730D7C19117", "Resolution": "Vu avec Pauline qui a pu réaliser la commande après un nouvel essai
Clôture de l'incident (Automatically Closed)", "Service_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", "Service": "CENTRE APPLICATIF", "SLA": "", "SLALink_Category": null, "SLALink_RecID": null, "SLALink": null, "Source_Valid": "EF789CE160E742F99623DBB4D29C045C", "Source": "Phone", "Status_Valid": "2905321A3B12477A82E94E289F47786B", "Status": "Closed", "Subject": "CENTRE APPLICATIF - erreur lors de tentative de commandes - Att retour Pauline", "Symptom": "Nom du poste () :NG05810-7\r\nAdresse IP () : 10.54.36.27\r\nID TeamViewer (): 435 333 812\r\n\r\nLe magasin appelle car il a un message d'erreur quand il veut passer une commande sur le centre applicatif.\r\n\r\nmessage d'erreur : commande non validée\r\ncode article concerné dans la commande : toutes la commande\r\nlogin sur lequel est passé la commande : prebillard\r\ncode magasin sur lequel la commande est faite :00581/000\r\n\r\nLe problème est sur tous les pc\r\ncodes articles :\r\n5000035 / 5000031001 / 5000031009 / 6001819 / 6001816 / 6001818 /\r\n5008050 / 543231 / 5011626 / 305330 / 0731045 / 5306596 / 6001619 /\r\nSX7664 / (AutoClosed)", "Urgency_Valid": "44021B6CC6E44E598868C4B3306053AE", "Urgency": "Medium", "LoginId": null, "Owner_Valid": "FDC552B416E540E3BCE2FDF76E940D75", "Owner": "dr", "OwnerTeam_Valid": "8D592BFF0FC64816BDE4BD51666DAD2C", "OwnerTeam": "N2INC", "OwnerType": "Employee", "IsNewRecord": false, "AlternateContactLink_Category": null, "AlternateContactLink_RecID": null, "AlternateContactLink": null, "ResolvedDateTime": "2026-05-18T09:07:33Z", "ResolvedBy": "dr", "HoursOfOperation_Valid": "FF57246B2E0047D193C1AEC1011D746B", "HoursOfOperation": "Weekly HOP", "OwnerEmail": "dr@enseigne.fr", "OwnerTeamEmail": "a@enseigne.fr,r@enseigne.fr,f@enseigne.fr,dr@enseigne.fr, c@enseigne.fr", "OwnershipAssignmentEmail": "a@enseigne.fr,r@enseigne.fr,f@enseigne.fr,dr@enseigne.fr, c@enseigne.fr", "CustomerLocation_Valid": null, "CustomerLocation": null, "IsReportedByAlternateContact": false, "ResolutionEscLink_Category": "Frs_data_escalation_watch", "ResolutionEscLink_RecID": "7FDE2BF7DC4B4318B13007384101D4AD", "ResolutionEscLink": "7FDE2BF7DC4B4318B13007384101D4AD", "ResponseEscLink_Category": null, "ResponseEscLink_RecID": null, "ResponseEscLink": null, "WaitingEscLink_Category": "Frs_data_escalation_watch", "WaitingEscLink_RecID": "1BF2F17141A7411FAA50E648CBE39450", "WaitingEscLink": "1BF2F17141A7411FAA50E648CBE39450", "ClosingEscLink_Category": "Frs_data_escalation_watch", "ClosingEscLink_RecID": "81B90F642F514E73B5B987C301B36878", "ClosingEscLink": "81B90F642F514E73B5B987C301B36878", "AlternateContactEmail": null, "OrganizationUnitID": "00581/000", "ReportingOrgUnitID_Valid": "F652BE4C3825480BB51AF7905131A19E", "ReportingOrgUnitID": "00581/000", "TypeOfIncident": "Failure", "AlternateContactPhone": null, "TeamManagerEmail": "a@enseigne.fr", "ProblemLink_Category": null, "ProblemLink_RecID": null, "ProblemLink": null, "CustomerDepartment": null, "ActualService_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", "ActualService": "CENTRE APPLICATIF", "CostPerMinute_Currency": "EUR", "CostPerMinute_CurrencyValid": "55B3A21A8B984D2AB2F96B8566FC51A6", "CostPerMinute": null, "IsInFinalState": false, "IsReclassifiedForResolution": false, "KnowledgeLink_Category": null, "KnowledgeLink_RecID": null, "KnowledgeLink": null, "PreviousState": null, "ResolvedByIncidentNumber": null, "TotalTimeSpent": null, "RespondedBy": null, "RespondedDateTime": null, "OrgUnitLink_Category": "OrganizationalUnit", "OrgUnitLink_RecID": "F652BE4C3825480BB51AF7905131A19E", "OrgUnitLink": "F652BE4C3825480BB51AF7905131A19E", "OwningOrgUnitId_Valid": "F51A03D884D144D097FFE818608DF45A", "OwningOrgUnitId": "ISF ICC", "ProgressBarPosition": "5", "ResolvedByType": "Agent", "ReportedBy": null, "NewNotes": null, "CreatedByType": "Web Client", "SLADisplayText": "", "ServiceReqLink_Category": null, "ServiceReqLink_RecID": null, "ServiceReqLink": null, "ReadOnly": true, "Cost_Currency": "USD", "Cost_CurrencyValid": "146723BF5B8F45FBBC59240C28E3DBC8", "Cost": "0.0000", "IncidentDetailWorkflowTag": null, "IncidentDetailSummary": null, "IsApprovalNeeded": false, "Approver_Valid": null, "Approver": null, "IsDSMTaskExisted": false, "ApprovalStatus": null, "SocialTextHeader": "Incident 166814: CENTRE APPLICATIF - erreur lors de tentative de commandes - Att retour Pauline", "Subcategory_Valid": "7C2F002CE2C944D48A8AA851621C45CD", "Subcategory": "Reassort", "helpdesk_Priority_Valid": null, "helpdesk_Priority": null, "ViewType": null, "IncidentNetworkUserName": null, "SendSurveyNotification": false, "EntityLink_Category": null, "EntityLink_RecID": null, "EntityLink": null, "EventCIRecId": null, "IsMasterIncident": false, "IsResolvedByMaster": false, "MasterIncidentLink_Category": null, "MasterIncidentLink_RecID": null, "MasterIncidentLink": null, "ServiceOwnerEmail": null, "IsRelatedIncidentUpdate": false, "IsRelatedIncidentResolutionUpdate": false, "IsUnRead": false, "HRCaseLink_Category": null, "HRCaseLink_RecID": null, "HRCaseLink": null, "ivnt_RequestforInformationorData": false, "ivnt_UpdateRFI": "Chat Incident(s)", "AddChatconversationtoActivityHistory": false, "ivnt_TeamsUserDetailsLink_Category": null, "ivnt_TeamsUserDetailsLink_RecID": null, "ivnt_TeamsUserDetailsLink": null, "VirimaAssetID": null, "RecommendedCategory": "", "RecommendedService": "", "RecommendedSubCategory": "", "Accuracy": null, "IsRecommended": false, "RecomService": null, "RecomCategory": null, "RecomSubCategory": null, "IsRunTicketClassification": false, "GRCRiskLink_Category": null, "GRCRiskLink_RecID": null, "GRCRiskLink": null, "ISF_NbRelances": 1, "ISF_LastReminderDate": "2026-05-11T13:55:49Z", "ImpactPortail_Valid": null, "ImpactPortail": null, "PortailNom": null, "PortailPrenom": null, "PortailMail": null, "PortailPhone": null, "PortailCategorie_Valid": null, "PortailCategorie": null, "GK_OrigineTicket": null, "GK_Statut": null, "GK_Contact": null, "GK_NumeroTicket": null, "GK_StatutMantis": null, "GK_NumeroMantis": null, "GK_DateOuverture": null, "GK_DateCloture": null, "ISF_TagME": false, "ISF_TagMA": false, "ISF_TagIncomplet": false, "ISF_TagIncoherent": false, "ISF_TagDoublon": false, "ISF_TagConnaissance": false, "ISF_ContactMagasinLink_Category": "ISF_ContactMagasin", "ISF_ContactMagasinLink_RecID": "CB410D75A73349BA89E8BB1742D00833", "ISF_ContactMagasinLink": "CB410D75A73349BA89E8BB1742D00833", "OrganizationUnitParent": "CC9EB2880FE44466BC5D67E433166F66", "ESDI_IncidentTemplateLink_Valid": "571FEE4477064D3391901A8E6A8187AB", "ESDI_IncidentTemplateLink": "CENTRE APPLICATIF - erreur lors de tentative de commandes", "ISF_Consignes": "Escalade N2INC", "ISF_NumPremise": null, "PortailUO": null, "PortailUOSelect_Valid": null, "PortailUOSelect": null, "nrn_IsClusterParent": false, "nrn_ClusterIncidentLink_Category": null, "nrn_ClusterIncidentLink_RecID": null, "nrn_ClusterIncidentLink": null, "nrn_CorrelatedIncidentLink_Category": null, "nrn_CorrelatedIncidentLink_RecID": null, "nrn_CorrelatedIncidentLink": null, "nrn_AISummary": null, "ExcludeFromArchival": false, "ISF_SUIVIDESENVOIS": null, "Statut_GINKOIA": null, "ISF_ContactGinkoia": null, "Incident_FPSC": null, "ISF_STATUT_MANTIS": null, "ISF_NUMEROMANTIS": null, "ISF_OuvertGinkoia": null, "ISF_ClotureGinkoia": null, "ISF_OU": "00581/000", "ISF_CreatedByTeam": "N1ESDI", "ISF_ResolvedByTeam": "N2INC", "SymptomBrut": null, "ContactCentraleLink_Category": null, "ContactCentraleLink_RecID": null, "ContactCentraleLink": null, "IncMagasin": true, "IncCentrale": false }, { "ActualCategory_Valid": "FE173EFE428949698CCAF599686B0296", "ActualCategory": "COMMANDES", "Category_Valid": "FE173EFE428949698CCAF599686B0296", "Category": "COMMANDES", "CauseCode_Valid": "E2489F3F7DA34B898CCD9569CA5541F2", "CauseCode": "Other", "ClosedBy": "InternalServices", "ClosedDateTime": "2025-11-05T01:00:32Z", "ClosedDuration": 72, "CreatedBy": "sm", "CreatedDateTime": "2025-10-27T10:21:54Z", "Email": null, "FirstCallResolution": false, "Impact_Valid": "C052472E5ADC45DB94624B6010F24B01", "Impact": "High", "IncidentNumber": 117836, "IsNotification": true, "IsVIP": false, "IsWorkAround": false, "LastModBy": "InternalServices", "LastModDateTime": "2025-11-05T01:00:32Z", "Phone": null, "Priority_Valid": "C51852F3F3544F8A8F78D3E7FDE9EB2E", "Priority": "2", "ProfileFullName": null, "ProfileLink_Category": null, "ProfileLink_RecID": null, "ProfileLink": null, "RecId": "05B81B9F7A294B2C9D4E567A80E1F10A", "Resolution": "Vu avec Yvan, depuis le 24 Octobre 2025 le CENTRE APPLICATIF n'est pas accessible SAUF pour SAP/BI jusqu’au 3 Novembre. (Migration SAP en cours). (Automatically Closed)", "Service_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", "Service": "CENTRE APPLICATIF", "SLA": "", "SLALink_Category": null, "SLALink_RecID": null, "SLALink": null, "Source_Valid": "EF789CE160E742F99623DBB4D29C045C", "Source": "Phone", "Status_Valid": "2905321A3B12477A82E94E289F47786B", "Status": "Closed", "Subject": "CENTRE APPLICATIF-le centre applicatif n'est pas accéssible", "Symptom": "Problématique: 
Appel de Yvan qui n'arrive pas à passé les commande reassort depuis le centre applicatif
(AutoClosed)", "Urgency_Valid": "44021B6CC6E44E598868C4B3306053AE", "Urgency": "Medium", "LoginId": null, "Owner_Valid": "93279373BA514D25A8CC407D68C742C2", "Owner": "sm", "OwnerTeam_Valid": "EBD6EB73CBFE4C70B0B3A8AF144BDCE5", "OwnerTeam": "N1ESDI", "OwnerType": "Employee", "IsNewRecord": false, "AlternateContactLink_Category": null, "AlternateContactLink_RecID": null, "AlternateContactLink": null, "ResolvedDateTime": "2025-10-27T10:27:03Z", "ResolvedBy": "sm", "HoursOfOperation_Valid": "FF57246B2E0047D193C1AEC1011D746B", "HoursOfOperation": "Weekly HOP", "OwnerEmail": "sm@esdi.fr", "OwnerTeamEmail": "", "OwnershipAssignmentEmail": "", "CustomerLocation_Valid": null, "CustomerLocation": null, "IsReportedByAlternateContact": false, "ResolutionEscLink_Category": "Frs_data_escalation_watch", "ResolutionEscLink_RecID": "512ce020b31f11f0a84e000d3adb1358", "ResolutionEscLink": "512ce020b31f11f0a84e000d3adb1358", "ResponseEscLink_Category": "Frs_data_escalation_watch", "ResponseEscLink_RecID": "4b161e87b31f11f0a84e000d3adb1358", "ResponseEscLink": "4b161e87b31f11f0a84e000d3adb1358", "WaitingEscLink_Category": "Frs_data_escalation_watch", "WaitingEscLink_RecID": "4b161e85b31f11f0a84e000d3adb1358", "WaitingEscLink": "4b161e85b31f11f0a84e000d3adb1358", "ClosingEscLink_Category": "Frs_data_escalation_watch", "ClosingEscLink_RecID": "512ce01eb31f11f0a84e000d3adb1358", "ClosingEscLink": "512ce01eb31f11f0a84e000d3adb1358", "AlternateContactEmail": null, "OrganizationUnitID": "05753/000", "ReportingOrgUnitID_Valid": "02BCB1521970469BB96EAE6D80F6508E", "ReportingOrgUnitID": "05753/000", "TypeOfIncident": "Failure", "AlternateContactPhone": null, "TeamManagerEmail": "", "ProblemLink_Category": null, "ProblemLink_RecID": null, "ProblemLink": null, "CustomerDepartment": null, "ActualService_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", "ActualService": "CENTRE APPLICATIF", "CostPerMinute_Currency": "EUR", "CostPerMinute_CurrencyValid": "55B3A21A8B984D2AB2F96B8566FC51A6", "CostPerMinute": "0.0000", "IsInFinalState": false, "IsReclassifiedForResolution": false, "KnowledgeLink_Category": null, "KnowledgeLink_RecID": null, "KnowledgeLink": null, "PreviousState": null, "ResolvedByIncidentNumber": null, "TotalTimeSpent": null, "RespondedBy": null, "RespondedDateTime": null, "OrgUnitLink_Category": "OrganizationalUnit", "OrgUnitLink_RecID": "02BCB1521970469BB96EAE6D80F6508E", "OrgUnitLink": "02BCB1521970469BB96EAE6D80F6508E", "OwningOrgUnitId_Valid": "B56912D800A440C0A51C88768EB6BE47", "OwningOrgUnitId": "ESDI", "ProgressBarPosition": "5", "ResolvedByType": "Agent", "ReportedBy": null, "NewNotes": null, "CreatedByType": "Web Client", "SLADisplayText": "", "ServiceReqLink_Category": null, "ServiceReqLink_RecID": null, "ServiceReqLink": null, "ReadOnly": true, "Cost_Currency": "USD", "Cost_CurrencyValid": "146723BF5B8F45FBBC59240C28E3DBC8", "Cost": "0.0000", "IncidentDetailWorkflowTag": null, "IncidentDetailSummary": null, "IsApprovalNeeded": false, "Approver_Valid": null, "Approver": null, "IsDSMTaskExisted": false, "ApprovalStatus": null, "SocialTextHeader": "Incident 117836: CENTRE APPLICATIF-le centre applicatif n'est pas accéssible", "Subcategory_Valid": "7C2F002CE2C944D48A8AA851621C45CD", "Subcategory": "Reassort", "helpdesk_Priority_Valid": null, "helpdesk_Priority": null, "ViewType": null, "IncidentNetworkUserName": null, "SendSurveyNotification": false, "EntityLink_Category": null, "EntityLink_RecID": null, "EntityLink": null, "EventCIRecId": null, "IsMasterIncident": false, "IsResolvedByMaster": false, "MasterIncidentLink_Category": null, "MasterIncidentLink_RecID": null, "MasterIncidentLink": null, "ServiceOwnerEmail": null, "IsRelatedIncidentUpdate": false, "IsRelatedIncidentResolutionUpdate": false, "IsUnRead": false, "HRCaseLink_Category": null, "HRCaseLink_RecID": null, "HRCaseLink": null, "ivnt_RequestforInformationorData": false, "ivnt_UpdateRFI": "Chat Incident(s)", "AddChatconversationtoActivityHistory": false, "ivnt_TeamsUserDetailsLink_Category": null, "ivnt_TeamsUserDetailsLink_RecID": null, "ivnt_TeamsUserDetailsLink": null, "VirimaAssetID": null, "RecommendedCategory": null, "RecommendedService": null, "RecommendedSubCategory": null, "Accuracy": null, "IsRecommended": false, "RecomService": null, "RecomCategory": null, "RecomSubCategory": null, "IsRunTicketClassification": false, "GRCRiskLink_Category": null, "GRCRiskLink_RecID": null, "GRCRiskLink": null, "ISF_NbRelances": 0, "ISF_LastReminderDate": null, "ImpactPortail_Valid": null, "ImpactPortail": null, "PortailNom": null, "PortailPrenom": null, "PortailMail": null, "PortailPhone": null, "PortailCategorie_Valid": null, "PortailCategorie": null, "GK_OrigineTicket": null, "GK_Statut": null, "GK_Contact": null, "GK_NumeroTicket": null, "GK_StatutMantis": null, "GK_NumeroMantis": null, "GK_DateOuverture": null, "GK_DateCloture": null, "ISF_TagME": false, "ISF_TagMA": false, "ISF_TagIncomplet": false, "ISF_TagIncoherent": false, "ISF_TagDoublon": false, "ISF_TagConnaissance": false, "ISF_ContactMagasinLink_Category": "ISF_ContactMagasin", "ISF_ContactMagasinLink_RecID": "59DFD253F9E54892AE5934F500CEC90F", "ISF_ContactMagasinLink": "59DFD253F9E54892AE5934F500CEC90F", "OrganizationUnitParent": "583E94554F3C422EBDE25D6A47D5C770", "ESDI_IncidentTemplateLink_Valid": null, "ESDI_IncidentTemplateLink": null, "ISF_Consignes": null, "ISF_NumPremise": null, "PortailUO": null, "PortailUOSelect_Valid": null, "PortailUOSelect": null, "nrn_IsClusterParent": false, "nrn_ClusterIncidentLink_Category": null, "nrn_ClusterIncidentLink_RecID": null, "nrn_ClusterIncidentLink": null, "nrn_CorrelatedIncidentLink_Category": null, "nrn_CorrelatedIncidentLink_RecID": null, "nrn_CorrelatedIncidentLink": null, "nrn_AISummary": null, "ExcludeFromArchival": false, "ISF_SUIVIDESENVOIS": null, "Statut_GINKOIA": null, "ISF_ContactGinkoia": null, "Incident_FPSC": null, "ISF_STATUT_MANTIS": null, "ISF_NUMEROMANTIS": null, "ISF_OuvertGinkoia": null, "ISF_ClotureGinkoia": null, "ISF_OU": "05753/000", "ISF_CreatedByTeam": "N1ESDI", "ISF_ResolvedByTeam": "N1ESDI", "SymptomBrut": null, "ContactCentraleLink_Category": null, "ContactCentraleLink_RecID": null, "ContactCentraleLink": null, "IncMagasin": false, "IncCentrale": false }, { "ActualCategory_Valid": "FE173EFE428949698CCAF599686B0296", "ActualCategory": "COMMANDES", "Category_Valid": "FE173EFE428949698CCAF599686B0296", "Category": "COMMANDES", "CauseCode_Valid": "D8D0E5DEBC4345D79E36574DEDD28037", "CauseCode": "Request for information", "ClosedBy": "InternalServices", "ClosedDateTime": "2026-07-04T00:00:45Z", "ClosedDuration": 319, "CreatedBy": "tb", "CreatedDateTime": "2026-06-25T13:10:18Z", "Email": null, "FirstCallResolution": true, "Impact_Valid": "C052472E5ADC45DB94624B6010F24B01", "Impact": "High", "IncidentNumber": 178136, "IsNotification": true, "IsVIP": false, "IsWorkAround": false, "LastModBy": "InternalServices", "LastModDateTime": "2026-07-04T00:00:45Z", "Phone": null, "Priority_Valid": "C51852F3F3544F8A8F78D3E7FDE9EB2E", "Priority": "2", "ProfileFullName": null, "ProfileLink_Category": null, "ProfileLink_RecID": null, "ProfileLink": null, "RecId": "072E3262278148879B682A303854B89D", "Resolution": "Vu avec Laurena, il n'y a pas d'historique mais le mail est envoyé sur le mail du compte interactiv par contre.
Elle va voir avec le propriétaire du compte pour accéder aux mails de commandes. (Automatically Closed)", "Service_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", "Service": "CENTRE APPLICATIF", "SLA": "", "SLALink_Category": null, "SLALink_RecID": null, "SLALink": null, "Source_Valid": "EF789CE160E742F99623DBB4D29C045C", "Source": "Phone", "Status_Valid": "2905321A3B12477A82E94E289F47786B", "Status": "Closed", "Subject": "CENTRE APPLICATIF - demande d'assistance", "Symptom": "Poste: NG05700-3\r\nIP:10.53.244.23\r\n\r\nSouhaite savoir ou se trouve l'historique de commande sur le centre applicatif pour des commandes de réassort. (AutoClosed)", "Urgency_Valid": "44021B6CC6E44E598868C4B3306053AE", "Urgency": "Medium", "LoginId": null, "Owner_Valid": "6D16C8948A5F4B2580A63C337F38FAF2", "Owner": "tb", "OwnerTeam_Valid": "EBD6EB73CBFE4C70B0B3A8AF144BDCE5", "OwnerTeam": "N1ESDI", "OwnerType": "Employee", "IsNewRecord": false, "AlternateContactLink_Category": null, "AlternateContactLink_RecID": null, "AlternateContactLink": null, "ResolvedDateTime": "2026-06-25T13:15:37Z", "ResolvedBy": "tb", "HoursOfOperation_Valid": "FF57246B2E0047D193C1AEC1011D746B", "HoursOfOperation": "Weekly HOP", "OwnerEmail": "tb@esdi.fr", "OwnerTeamEmail": "", "OwnershipAssignmentEmail": "", "CustomerLocation_Valid": null, "CustomerLocation": null, "IsReportedByAlternateContact": false, "ResolutionEscLink_Category": "Frs_data_escalation_watch", "ResolutionEscLink_RecID": "2D11E3576B504E9A8717F640E0753A58", "ResolutionEscLink": "2D11E3576B504E9A8717F640E0753A58", "ResponseEscLink_Category": null, "ResponseEscLink_RecID": null, "ResponseEscLink": null, "WaitingEscLink_Category": "Frs_data_escalation_watch", "WaitingEscLink_RecID": "EBA2C6A12E374AF5BB7E84D2F9B04337", "WaitingEscLink": "EBA2C6A12E374AF5BB7E84D2F9B04337", "ClosingEscLink_Category": "Frs_data_escalation_watch", "ClosingEscLink_RecID": "46F9A2FE2E2C4CBF887D76CEE229F563", "ClosingEscLink": "46F9A2FE2E2C4CBF887D76CEE229F563", "AlternateContactEmail": null, "OrganizationUnitID": "00570/000", "ReportingOrgUnitID_Valid": "09265AF55DB64FAEA0198D830035C71E", "ReportingOrgUnitID": "00570/000", "TypeOfIncident": "Failure", "AlternateContactPhone": null, "TeamManagerEmail": "", "ProblemLink_Category": null, "ProblemLink_RecID": null, "ProblemLink": null, "CustomerDepartment": null, "ActualService_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", "ActualService": "CENTRE APPLICATIF", "CostPerMinute_Currency": "EUR", "CostPerMinute_CurrencyValid": "55B3A21A8B984D2AB2F96B8566FC51A6", "CostPerMinute": "0.0000", "IsInFinalState": false, "IsReclassifiedForResolution": false, "KnowledgeLink_Category": null, "KnowledgeLink_RecID": null, "KnowledgeLink": null, "PreviousState": null, "ResolvedByIncidentNumber": null, "TotalTimeSpent": null, "RespondedBy": null, "RespondedDateTime": null, "OrgUnitLink_Category": "OrganizationalUnit", "OrgUnitLink_RecID": "09265AF55DB64FAEA0198D830035C71E", "OrgUnitLink": "09265AF55DB64FAEA0198D830035C71E", "OwningOrgUnitId_Valid": "B56912D800A440C0A51C88768EB6BE47", "OwningOrgUnitId": "ESDI", "ProgressBarPosition": "5", "ResolvedByType": "Agent", "ReportedBy": null, "NewNotes": null, "CreatedByType": "Web Client", "SLADisplayText": "", "ServiceReqLink_Category": null, "ServiceReqLink_RecID": null, "ServiceReqLink": null, "ReadOnly": true, "Cost_Currency": "USD", "Cost_CurrencyValid": "146723BF5B8F45FBBC59240C28E3DBC8", "Cost": "0.0000", "IncidentDetailWorkflowTag": null, "IncidentDetailSummary": null, "IsApprovalNeeded": false, "Approver_Valid": null, "Approver": null, "IsDSMTaskExisted": false, "ApprovalStatus": null, "SocialTextHeader": "Incident 178136: CENTRE APPLICATIF - demande d'assistance", "Subcategory_Valid": "7C2F002CE2C944D48A8AA851621C45CD", "Subcategory": "Reassort", "helpdesk_Priority_Valid": null, "helpdesk_Priority": null, "ViewType": null, "IncidentNetworkUserName": null, "SendSurveyNotification": false, "EntityLink_Category": null, "EntityLink_RecID": null, "EntityLink": null, "EventCIRecId": null, "IsMasterIncident": false, "IsResolvedByMaster": false, "MasterIncidentLink_Category": null, "MasterIncidentLink_RecID": null, "MasterIncidentLink": null, "ServiceOwnerEmail": null, "IsRelatedIncidentUpdate": false, "IsRelatedIncidentResolutionUpdate": false, "IsUnRead": false, "HRCaseLink_Category": null, "HRCaseLink_RecID": null, "HRCaseLink": null, "ivnt_RequestforInformationorData": false, "ivnt_UpdateRFI": "Chat Incident(s)", "AddChatconversationtoActivityHistory": false, "ivnt_TeamsUserDetailsLink_Category": null, "ivnt_TeamsUserDetailsLink_RecID": null, "ivnt_TeamsUserDetailsLink": null, "VirimaAssetID": null, "RecommendedCategory": null, "RecommendedService": null, "RecommendedSubCategory": null, "Accuracy": null, "IsRecommended": false, "RecomService": null, "RecomCategory": null, "RecomSubCategory": null, "IsRunTicketClassification": false, "GRCRiskLink_Category": null, "GRCRiskLink_RecID": null, "GRCRiskLink": null, "ISF_NbRelances": 0, "ISF_LastReminderDate": null, "ImpactPortail_Valid": null, "ImpactPortail": null, "PortailNom": null, "PortailPrenom": null, "PortailMail": null, "PortailPhone": null, "PortailCategorie_Valid": null, "PortailCategorie": null, "GK_OrigineTicket": null, "GK_Statut": null, "GK_Contact": null, "GK_NumeroTicket": null, "GK_StatutMantis": null, "GK_NumeroMantis": null, "GK_DateOuverture": null, "GK_DateCloture": null, "ISF_TagME": false, "ISF_TagMA": false, "ISF_TagIncomplet": false, "ISF_TagIncoherent": false, "ISF_TagDoublon": false, "ISF_TagConnaissance": false, "ISF_ContactMagasinLink_Category": "ISF_ContactMagasin", "ISF_ContactMagasinLink_RecID": "10D7240B81484462BC360FE7A4C65765", "ISF_ContactMagasinLink": "10D7240B81484462BC360FE7A4C65765", "OrganizationUnitParent": "DE4CB628CDBE4556A1ECA4720C05F389", "ESDI_IncidentTemplateLink_Valid": null, "ESDI_IncidentTemplateLink": null, "ISF_Consignes": null, "ISF_NumPremise": null, "PortailUO": null, "PortailUOSelect_Valid": null, "PortailUOSelect": null, "nrn_IsClusterParent": false, "nrn_ClusterIncidentLink_Category": null, "nrn_ClusterIncidentLink_RecID": null, "nrn_ClusterIncidentLink": null, "nrn_CorrelatedIncidentLink_Category": null, "nrn_CorrelatedIncidentLink_RecID": null, "nrn_CorrelatedIncidentLink": null, "nrn_AISummary": null, "ExcludeFromArchival": false, "ISF_SUIVIDESENVOIS": null, "Statut_GINKOIA": null, "ISF_ContactGinkoia": null, "Incident_FPSC": null, "ISF_STATUT_MANTIS": null, "ISF_NUMEROMANTIS": null, "ISF_OuvertGinkoia": null, "ISF_ClotureGinkoia": null, "ISF_OU": "00570/000", "ISF_CreatedByTeam": "N1ESDI", "ISF_ResolvedByTeam": "N1ESDI", "SymptomBrut": null, "ContactCentraleLink_Category": null, "ContactCentraleLink_RecID": null, "ContactCentraleLink": null, "IncMagasin": true, "IncCentrale": false }, { "ActualCategory_Valid": "FE173EFE428949698CCAF599686B0296", "ActualCategory": "COMMANDES", "Category_Valid": "FE173EFE428949698CCAF599686B0296", "Category": "COMMANDES", "CauseCode_Valid": "D32E378AE8DD4EC68D1EBF309736E89B", "CauseCode": "Linked Problem", "ClosedBy": "InternalServices", "ClosedDateTime": "2025-12-17T01:00:13Z", "ClosedDuration": 13681, "CreatedBy": "n", "CreatedDateTime": "2025-12-08T09:41:36Z", "Email": null, "FirstCallResolution": false, "Impact_Valid": "C052472E5ADC45DB94624B6010F24B01", "Impact": "High", "IncidentNumber": 130557, "IsNotification": true, "IsVIP": false, "IsWorkAround": false, "LastModBy": "InternalServices", "LastModDateTime": "2025-12-17T01:00:13Z", "Phone": null, "Priority_Valid": "29CD5D78E16F4D82916C3E933A600096", "Priority": "3", "ProfileFullName": null, "ProfileLink_Category": null, "ProfileLink_RecID": null, "ProfileLink": null, "RecId": "07DFC05A89244921855FF03A4658AFBF", "Resolution": "Vu avec isabelle pour rajouter les droits via l'espace administration
Accès OK (Automatically Closed)", "Service_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", "Service": "CENTRE APPLICATIF", "SLA": "", "SLALink_Category": null, "SLALink_RecID": null, "SLALink": null, "Source_Valid": "EF789CE160E742F99623DBB4D29C045C", "Source": "Phone", "Status_Valid": "2905321A3B12477A82E94E289F47786B", "Status": "Closed", "Subject": "CENTRE APPLICATIF - Erreur création commande", "Symptom": "Problématique : L'utilisatrice n'a pas le choix d'enseigne ou magasin lorsqu'elle veut créer des commandes sur Centre Applicatif, aucuns choix dans le menu déroulant.\r\n\r\nLogin : igoutard (AutoClosed)", "Urgency_Valid": "320F22CAA2984C87B06AEFD3DE6FFBBF", "Urgency": "Low", "LoginId": null, "Owner_Valid": "FDC552B416E540E3BCE2FDF76E940D75", "Owner": "dr", "OwnerTeam_Valid": "8D592BFF0FC64816BDE4BD51666DAD2C", "OwnerTeam": "N2INC", "OwnerType": "Employee", "IsNewRecord": false, "AlternateContactLink_Category": null, "AlternateContactLink_RecID": null, "AlternateContactLink": null, "ResolvedDateTime": "2025-12-08T13:33:02Z", "ResolvedBy": "dr", "HoursOfOperation_Valid": "FF57246B2E0047D193C1AEC1011D746B", "HoursOfOperation": "Weekly HOP", "OwnerEmail": "dr@enseigne.fr", "OwnerTeamEmail": "a@enseigne.fr,r@enseigne.fr,f@enseigne.fr,dr@enseigne.fr, c@enseigne.fr", "OwnershipAssignmentEmail": "a@enseigne.fr,r@enseigne.fr,f@enseigne.fr,dr@enseigne.fr, c@enseigne.fr", "CustomerLocation_Valid": null, "CustomerLocation": null, "IsReportedByAlternateContact": false, "ResolutionEscLink_Category": "Frs_data_escalation_watch", "ResolutionEscLink_RecID": "8fe6bf7bd41a11f0a852000d3ada4a65", "ResolutionEscLink": "8fe6bf7bd41a11f0a852000d3ada4a65", "ResponseEscLink_Category": "Frs_data_escalation_watch", "ResponseEscLink_RecID": "8fe6bf79d41a11f0a852000d3ada4a65", "ResponseEscLink": "8fe6bf79d41a11f0a852000d3ada4a65", "WaitingEscLink_Category": "Frs_data_escalation_watch", "WaitingEscLink_RecID": "8fe6bf78d41a11f0a852000d3ada4a65", "WaitingEscLink": "8fe6bf78d41a11f0a852000d3ada4a65", "ClosingEscLink_Category": "Frs_data_escalation_watch", "ClosingEscLink_RecID": "8fe6bf7ad41a11f0a852000d3ada4a65", "ClosingEscLink": "8fe6bf7ad41a11f0a852000d3ada4a65", "AlternateContactEmail": null, "OrganizationUnitID": "00083/000", "ReportingOrgUnitID_Valid": "C28DC168401841CDB60ED125E0FB18AD", "ReportingOrgUnitID": "00083/000", "TypeOfIncident": "Failure", "AlternateContactPhone": null, "TeamManagerEmail": "a@enseigne.fr", "ProblemLink_Category": null, "ProblemLink_RecID": null, "ProblemLink": null, "CustomerDepartment": null, "ActualService_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", "ActualService": "CENTRE APPLICATIF", "CostPerMinute_Currency": "EUR", "CostPerMinute_CurrencyValid": "55B3A21A8B984D2AB2F96B8566FC51A6", "CostPerMinute": null, "IsInFinalState": false, "IsReclassifiedForResolution": false, "KnowledgeLink_Category": null, "KnowledgeLink_RecID": null, "KnowledgeLink": null, "PreviousState": null, "ResolvedByIncidentNumber": null, "TotalTimeSpent": null, "RespondedBy": null, "RespondedDateTime": null, "OrgUnitLink_Category": "OrganizationalUnit", "OrgUnitLink_RecID": "C28DC168401841CDB60ED125E0FB18AD", "OrgUnitLink": "C28DC168401841CDB60ED125E0FB18AD", "OwningOrgUnitId_Valid": "F51A03D884D144D097FFE818608DF45A", "OwningOrgUnitId": "ISF ICC", "ProgressBarPosition": "5", "ResolvedByType": "Agent", "ReportedBy": null, "NewNotes": null, "CreatedByType": "Web Client", "SLADisplayText": "", "ServiceReqLink_Category": null, "ServiceReqLink_RecID": null, "ServiceReqLink": null, "ReadOnly": true, "Cost_Currency": "USD", "Cost_CurrencyValid": "146723BF5B8F45FBBC59240C28E3DBC8", "Cost": "0.0000", "IncidentDetailWorkflowTag": null, "IncidentDetailSummary": null, "IsApprovalNeeded": false, "Approver_Valid": null, "Approver": null, "IsDSMTaskExisted": false, "ApprovalStatus": null, "SocialTextHeader": "Incident 130557: CENTRE APPLICATIF - Erreur création commande", "Subcategory_Valid": "57567F8515324600AF614CE81783B71C", "Subcategory": "Proposition de commande réassort", "helpdesk_Priority_Valid": null, "helpdesk_Priority": null, "ViewType": null, "IncidentNetworkUserName": null, "SendSurveyNotification": false, "EntityLink_Category": null, "EntityLink_RecID": null, "EntityLink": null, "EventCIRecId": null, "IsMasterIncident": false, "IsResolvedByMaster": false, "MasterIncidentLink_Category": null, "MasterIncidentLink_RecID": null, "MasterIncidentLink": null, "ServiceOwnerEmail": null, "IsRelatedIncidentUpdate": false, "IsRelatedIncidentResolutionUpdate": false, "IsUnRead": false, "HRCaseLink_Category": null, "HRCaseLink_RecID": null, "HRCaseLink": null, "ivnt_RequestforInformationorData": false, "ivnt_UpdateRFI": "Chat Incident(s)", "AddChatconversationtoActivityHistory": false, "ivnt_TeamsUserDetailsLink_Category": null, "ivnt_TeamsUserDetailsLink_RecID": null, "ivnt_TeamsUserDetailsLink": null, "VirimaAssetID": null, "RecommendedCategory": null, "RecommendedService": null, "RecommendedSubCategory": null, "Accuracy": null, "IsRecommended": false, "RecomService": null, "RecomCategory": null, "RecomSubCategory": null, "IsRunTicketClassification": false, "GRCRiskLink_Category": null, "GRCRiskLink_RecID": null, "GRCRiskLink": null, "ISF_NbRelances": 0, "ISF_LastReminderDate": null, "ImpactPortail_Valid": null, "ImpactPortail": null, "PortailNom": null, "PortailPrenom": null, "PortailMail": null, "PortailPhone": null, "PortailCategorie_Valid": null, "PortailCategorie": null, "GK_OrigineTicket": null, "GK_Statut": null, "GK_Contact": null, "GK_NumeroTicket": null, "GK_StatutMantis": null, "GK_NumeroMantis": null, "GK_DateOuverture": null, "GK_DateCloture": null, "ISF_TagME": false, "ISF_TagMA": false, "ISF_TagIncomplet": false, "ISF_TagIncoherent": false, "ISF_TagDoublon": false, "ISF_TagConnaissance": false, "ISF_ContactMagasinLink_Category": "ISF_ContactMagasin", "ISF_ContactMagasinLink_RecID": "48385B33DB3F4159A494AB03FD0EFF41", "ISF_ContactMagasinLink": "48385B33DB3F4159A494AB03FD0EFF41", "OrganizationUnitParent": "9A62AC3637324DA390CE6AC54E227A20", "ESDI_IncidentTemplateLink_Valid": null, "ESDI_IncidentTemplateLink": null, "ISF_Consignes": null, "ISF_NumPremise": null, "PortailUO": null, "PortailUOSelect_Valid": null, "PortailUOSelect": null, "nrn_IsClusterParent": false, "nrn_ClusterIncidentLink_Category": null, "nrn_ClusterIncidentLink_RecID": null, "nrn_ClusterIncidentLink": null, "nrn_CorrelatedIncidentLink_Category": null, "nrn_CorrelatedIncidentLink_RecID": null, "nrn_CorrelatedIncidentLink": null, "nrn_AISummary": null, "ExcludeFromArchival": false, "ISF_SUIVIDESENVOIS": null, "Statut_GINKOIA": null, "ISF_ContactGinkoia": null, "Incident_FPSC": null, "ISF_STATUT_MANTIS": null, "ISF_NUMEROMANTIS": null, "ISF_OuvertGinkoia": null, "ISF_ClotureGinkoia": null, "ISF_OU": "00083/000", "ISF_CreatedByTeam": "N1ESDI", "ISF_ResolvedByTeam": "N2INC", "SymptomBrut": null, "ContactCentraleLink_Category": null, "ContactCentraleLink_RecID": null, "ContactCentraleLink": null, "IncMagasin": false, "IncCentrale": false }, { "ActualCategory_Valid": "FE173EFE428949698CCAF599686B0296", "ActualCategory": "COMMANDES", "Category_Valid": "FE173EFE428949698CCAF599686B0296", "Category": "COMMANDES", "CauseCode_Valid": "D32E378AE8DD4EC68D1EBF309736E89B", "CauseCode": "Linked Problem", "ClosedBy": "InternalServices", "ClosedDateTime": "2025-10-18T00:00:20Z", "ClosedDuration": 17932, "CreatedBy": "n", "CreatedDateTime": "2025-10-08T12:50:29Z", "Email": null, "FirstCallResolution": false, "Impact_Valid": "C052472E5ADC45DB94624B6010F24B01", "Impact": "High", "IncidentNumber": 112774, "IsNotification": true, "IsVIP": false, "IsWorkAround": false, "LastModBy": "InternalServices", "LastModDateTime": "2025-10-18T00:00:21Z", "Phone": null, "Priority_Valid": "29CD5D78E16F4D82916C3E933A600096", "Priority": "3", "ProfileFullName": null, "ProfileLink_Category": null, "ProfileLink_RecID": null, "ProfileLink": null, "RecId": "0926BE0EB28240488754285EC6E4A0B5", "Resolution": "Vu avec Rolland > rajout de l'adresse mail fait en passant par le formulaire de modification de membre via INTERACTIV (Automatically Closed)", "Service_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", "Service": "CENTRE APPLICATIF", "SLA": "", "SLALink_Category": null, "SLALink_RecID": null, "SLALink": null, "Source_Valid": "EF789CE160E742F99623DBB4D29C045C", "Source": "Phone", "Status_Valid": "2905321A3B12477A82E94E289F47786B", "Status": "Closed", "Subject": "CENTRE APPLICATIF - COMMANDES", "Symptom": "Problématique : L'utilisateur voudrait recevoir le résumé de ces commandes du Centre Applicatif, sur une seconde adresse en copie.
Pour l'instant il les reçoit sur rolland.klein 0623@reseau-enseigne.fr
Il voudrait qu'une copie du mail soit directement envoyé à l'adresse mathier@wanadoo.fr
Impossible de le faire pour cette adresse mail.

Login : rklein


(AutoClosed)", "Urgency_Valid": "320F22CAA2984C87B06AEFD3DE6FFBBF", "Urgency": "Low", "LoginId": null, "Owner_Valid": "FDC552B416E540E3BCE2FDF76E940D75", "Owner": "dr", "OwnerTeam_Valid": "8D592BFF0FC64816BDE4BD51666DAD2C", "OwnerTeam": "N2INC", "OwnerType": "Employee", "IsNewRecord": false, "AlternateContactLink_Category": null, "AlternateContactLink_RecID": null, "AlternateContactLink": null, "ResolvedDateTime": "2025-10-09T08:54:21Z", "ResolvedBy": "dr", "HoursOfOperation_Valid": "FF57246B2E0047D193C1AEC1011D746B", "HoursOfOperation": "Weekly HOP", "OwnerEmail": "dr@enseigne.fr", "OwnerTeamEmail": "a@enseigne.fr,r@enseigne.fr,f@enseigne.fr,dr@enseigne.fr, c@enseigne.fr", "OwnershipAssignmentEmail": "a@enseigne.fr,r@enseigne.fr,f@enseigne.fr,dr@enseigne.fr, c@enseigne.fr", "CustomerLocation_Valid": null, "CustomerLocation": null, "IsReportedByAlternateContact": false, "ResolutionEscLink_Category": "Frs_data_escalation_watch", "ResolutionEscLink_RecID": "0fb61412a44611f0a81e7ced8d2e850f", "ResolutionEscLink": "0fb61412a44611f0a81e7ced8d2e850f", "ResponseEscLink_Category": "Frs_data_escalation_watch", "ResponseEscLink_RecID": "0fb61410a44611f0a81e7ced8d2e850f", "ResponseEscLink": "0fb61410a44611f0a81e7ced8d2e850f", "WaitingEscLink_Category": "Frs_data_escalation_watch", "WaitingEscLink_RecID": "0fb6140ea44611f0a81e7ced8d2e850f", "WaitingEscLink": "0fb6140ea44611f0a81e7ced8d2e850f", "ClosingEscLink_Category": "Frs_data_escalation_watch", "ClosingEscLink_RecID": "0fb61411a44611f0a81e7ced8d2e850f", "ClosingEscLink": "0fb61411a44611f0a81e7ced8d2e850f", "AlternateContactEmail": null, "OrganizationUnitID": "00623/000", "ReportingOrgUnitID_Valid": "D98416555D144159B2B5D11961C95454", "ReportingOrgUnitID": "00623/000", "TypeOfIncident": "Failure", "AlternateContactPhone": null, "TeamManagerEmail": "a@enseigne.fr", "ProblemLink_Category": null, "ProblemLink_RecID": null, "ProblemLink": null, "CustomerDepartment": null, "ActualService_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", "ActualService": "CENTRE APPLICATIF", "CostPerMinute_Currency": "EUR", "CostPerMinute_CurrencyValid": "55B3A21A8B984D2AB2F96B8566FC51A6", "CostPerMinute": null, "IsInFinalState": false, "IsReclassifiedForResolution": false, "KnowledgeLink_Category": null, "KnowledgeLink_RecID": null, "KnowledgeLink": null, "PreviousState": null, "ResolvedByIncidentNumber": null, "TotalTimeSpent": null, "RespondedBy": null, "RespondedDateTime": null, "OrgUnitLink_Category": "OrganizationalUnit", "OrgUnitLink_RecID": "D98416555D144159B2B5D11961C95454", "OrgUnitLink": "D98416555D144159B2B5D11961C95454", "OwningOrgUnitId_Valid": "F51A03D884D144D097FFE818608DF45A", "OwningOrgUnitId": "ISF ICC", "ProgressBarPosition": "5", "ResolvedByType": "Agent", "ReportedBy": null, "NewNotes": null, "CreatedByType": "Web Client", "SLADisplayText": "", "ServiceReqLink_Category": null, "ServiceReqLink_RecID": null, "ServiceReqLink": null, "ReadOnly": true, "Cost_Currency": "USD", "Cost_CurrencyValid": "146723BF5B8F45FBBC59240C28E3DBC8", "Cost": "0.0000", "IncidentDetailWorkflowTag": null, "IncidentDetailSummary": null, "IsApprovalNeeded": false, "Approver_Valid": null, "Approver": null, "IsDSMTaskExisted": false, "ApprovalStatus": null, "SocialTextHeader": "Incident 112774: CENTRE APPLICATIF - COMMANDES", "Subcategory_Valid": "57567F8515324600AF614CE81783B71C", "Subcategory": "Proposition de commande réassort", "helpdesk_Priority_Valid": null, "helpdesk_Priority": null, "ViewType": null, "IncidentNetworkUserName": null, "SendSurveyNotification": false, "EntityLink_Category": null, "EntityLink_RecID": null, "EntityLink": null, "EventCIRecId": null, "IsMasterIncident": false, "IsResolvedByMaster": false, "MasterIncidentLink_Category": null, "MasterIncidentLink_RecID": null, "MasterIncidentLink": null, "ServiceOwnerEmail": null, "IsRelatedIncidentUpdate": false, "IsRelatedIncidentResolutionUpdate": false, "IsUnRead": false, "HRCaseLink_Category": null, "HRCaseLink_RecID": null, "HRCaseLink": null, "ivnt_RequestforInformationorData": false, "ivnt_UpdateRFI": "Chat Incident(s)", "AddChatconversationtoActivityHistory": false, "ivnt_TeamsUserDetailsLink_Category": null, "ivnt_TeamsUserDetailsLink_RecID": null, "ivnt_TeamsUserDetailsLink": null, "VirimaAssetID": null, "RecommendedCategory": null, "RecommendedService": null, "RecommendedSubCategory": null, "Accuracy": null, "IsRecommended": false, "RecomService": null, "RecomCategory": null, "RecomSubCategory": null, "IsRunTicketClassification": false, "GRCRiskLink_Category": null, "GRCRiskLink_RecID": null, "GRCRiskLink": null, "ISF_NbRelances": 0, "ISF_LastReminderDate": null, "ImpactPortail_Valid": null, "ImpactPortail": null, "PortailNom": null, "PortailPrenom": null, "PortailMail": null, "PortailPhone": null, "PortailCategorie_Valid": null, "PortailCategorie": null, "GK_OrigineTicket": null, "GK_Statut": null, "GK_Contact": null, "GK_NumeroTicket": null, "GK_StatutMantis": null, "GK_NumeroMantis": null, "GK_DateOuverture": null, "GK_DateCloture": null, "ISF_TagME": false, "ISF_TagMA": false, "ISF_TagIncomplet": false, "ISF_TagIncoherent": false, "ISF_TagDoublon": false, "ISF_TagConnaissance": false, "ISF_ContactMagasinLink_Category": "ISF_ContactMagasin", "ISF_ContactMagasinLink_RecID": "EBB4EADD16184778B449F7018A9EC5F2", "ISF_ContactMagasinLink": "EBB4EADD16184778B449F7018A9EC5F2", "OrganizationUnitParent": "A9391A370BA44D6E983CCD23D8E627E8", "ESDI_IncidentTemplateLink_Valid": null, "ESDI_IncidentTemplateLink": null, "ISF_Consignes": null, "ISF_NumPremise": null, "PortailUO": null, "PortailUOSelect_Valid": null, "PortailUOSelect": null, "nrn_IsClusterParent": false, "nrn_ClusterIncidentLink_Category": null, "nrn_ClusterIncidentLink_RecID": null, "nrn_ClusterIncidentLink": null, "nrn_CorrelatedIncidentLink_Category": null, "nrn_CorrelatedIncidentLink_RecID": null, "nrn_CorrelatedIncidentLink": null, "nrn_AISummary": null, "ExcludeFromArchival": false, "ISF_SUIVIDESENVOIS": null, "Statut_GINKOIA": null, "ISF_ContactGinkoia": null, "Incident_FPSC": null, "ISF_STATUT_MANTIS": null, "ISF_NUMEROMANTIS": null, "ISF_OuvertGinkoia": null, "ISF_ClotureGinkoia": null, "ISF_OU": "00623/000", "ISF_CreatedByTeam": "N1ESDI", "ISF_ResolvedByTeam": "N2INC", "SymptomBrut": null, "ContactCentraleLink_Category": null, "ContactCentraleLink_RecID": null, "ContactCentraleLink": null, "IncMagasin": false, "IncCentrale": false }, { "ActualCategory_Valid": "FE173EFE428949698CCAF599686B0296", "ActualCategory": "COMMANDES", "Category_Valid": "FE173EFE428949698CCAF599686B0296", "Category": "COMMANDES", "CauseCode_Valid": "D32E378AE8DD4EC68D1EBF309736E89B", "CauseCode": "Linked Problem", "ClosedBy": "InternalServices", "ClosedDateTime": "2025-10-16T00:00:13Z", "ClosedDuration": 7510, "CreatedBy": "Email Listener", "CreatedDateTime": "2025-10-07T10:03:42Z", "Email": "pl@enseigne.fr", "FirstCallResolution": false, "Impact_Valid": "C052472E5ADC45DB94624B6010F24B01", "Impact": "High", "IncidentNumber": 112278, "IsNotification": true, "IsVIP": false, "IsWorkAround": false, "LastModBy": "InternalServices", "LastModDateTime": "2025-10-16T00:00:14Z", "Phone": null, "Priority_Valid": "C51852F3F3544F8A8F78D3E7FDE9EB2E", "Priority": "2", "ProfileFullName": "Pedro SALCEDO LEMGRUBER", "ProfileLink_Category": "Employee", "ProfileLink_RecID": "B3EF7FC12724462EB91ECEE1FFC01A9A", "ProfileLink": "B3EF7FC12724462EB91ECEE1FFC01A9A", "RecId": "0946A1161B5D444198A9B92EB0558E6C", "Resolution": "Rajout du droit d'accès sur le centre applicatif
Mail de confirmation envoyé (Automatically Closed)", "Service_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", "Service": "CENTRE APPLICATIF", "SLA": "", "SLALink_Category": null, "SLALink_RecID": null, "SLALink": null, "Source_Valid": "FF0467C231124B2FA2DB2156632C8A92", "Source": "Email", "Status_Valid": "2905321A3B12477A82E94E289F47786B", "Status": "Closed", "Subject": "Accès Commande de Réassort", "Symptom": "\r\n\r\n\r\n\r\n\r\n\r\n\r\n
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Bonjour,

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Je rencontre des difficultés pour accéder à la page\r\nCommande de Réassort. Après m’être connecté avec succès au centre applicatif, je ne parviens pas à sélectionner aucune enseigne.

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Pourriez-vous m’aider, s’il vous plaît ?

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Bien cordialement,

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Cordialement,

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Pedro LEMGRUBER
\r\nData Manager – Service Référentiels

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2 rue Victor Hugo, 91160 Longjumeau

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pl@enseigne.fr

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"0EFCECFDBA4C44FDB13D0BA67F460D36", "ESDI_IncidentTemplateLink": "0- Pas de modele - CENTRE APPLICATIF", "ISF_Consignes": "ATTENTION => Bien enlever la notion \"OBLIGATOIRE\" avant enregistrement de votre ticket\r\n\r\n\r\n\r\nRappel codification noms des postes :\r\n- pour une caisse = NCxxxxx-y (avec xxxxx = code sociétaire et y = numéro de caisse)\r\n- pour un poste de gestion = NGxxxxx-y (avec xxxxx = code sociétaire et y = numéro de poste)\r\n- pour un serveur = NSxxxxx-y (avec xxxxx = code sociétaire et y = numéro de serveur)\r\n- pour une caisse secours = NCSxxxxxx-y (avec xxxxx = code sociétaire et y = numéro de caisse)", "ISF_NumPremise": null, "PortailUO": null, "PortailUOSelect_Valid": null, "PortailUOSelect": null, "nrn_IsClusterParent": false, "nrn_ClusterIncidentLink_Category": null, "nrn_ClusterIncidentLink_RecID": null, "nrn_ClusterIncidentLink": null, "nrn_CorrelatedIncidentLink_Category": null, "nrn_CorrelatedIncidentLink_RecID": null, "nrn_CorrelatedIncidentLink": null, "nrn_AISummary": null, "ExcludeFromArchival": false, "ISF_SUIVIDESENVOIS": null, "Statut_GINKOIA": null, "ISF_ContactGinkoia": null, "Incident_FPSC": null, "ISF_STATUT_MANTIS": null, "ISF_NUMEROMANTIS": null, "ISF_OuvertGinkoia": null, "ISF_ClotureGinkoia": null, "ISF_OU": "00841/007", "ISF_CreatedByTeam": "N1ESDI", "ISF_ResolvedByTeam": "N1ESDI", "SymptomBrut": null, "ContactCentraleLink_Category": null, "ContactCentraleLink_RecID": null, "ContactCentraleLink": null, "IncMagasin": true, "IncCentrale": false }, { "ActualCategory_Valid": "FE173EFE428949698CCAF599686B0296", "ActualCategory": "COMMANDES", "Category_Valid": "FE173EFE428949698CCAF599686B0296", "Category": "COMMANDES", "CauseCode_Valid": "D32E378AE8DD4EC68D1EBF309736E89B", "CauseCode": "Linked Problem", "ClosedBy": "InternalServices", "ClosedDateTime": "2025-12-02T16:00:45Z", "ClosedDuration": 32, "CreatedBy": "ak", "CreatedDateTime": "2025-11-21T15:57:03Z", "Email": null, "FirstCallResolution": false, "Impact_Valid": "C052472E5ADC45DB94624B6010F24B01", "Impact": "High", "IncidentNumber": 125888, "IsNotification": true, "IsVIP": false, "IsWorkAround": false, "LastModBy": "InternalServices", "LastModDateTime": "2025-12-02T16:00:46Z", "Phone": null, "Priority_Valid": "C51852F3F3544F8A8F78D3E7FDE9EB2E", "Priority": "2", "ProfileFullName": null, "ProfileLink_Category": null, "ProfileLink_RecID": null, "ProfileLink": null, "RecId": "0A11BE0D989C4F239CC574607F740DA8", "Resolution": "Vu avec Alexandre :

J'ai informé Alexandre que oui ils peuvent le faire depuis le centre applicatif, ils doivent faire comme auparavant sur hermes (Automatically Closed)", "Service_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", "Service": "CENTRE APPLICATIF", "SLA": "", "SLALink_Category": null, "SLALink_RecID": null, "SLALink": null, "Source_Valid": "EF789CE160E742F99623DBB4D29C045C", "Source": "Phone", "Status_Valid": "2905321A3B12477A82E94E289F47786B", "Status": "Closed", "Subject": "CENTRE APPLICATIF - RENSEIGNEMENT COMMANDES", "Symptom": "Alexandre voudrait savoir si il peut faire des commandes de fournitures directement sur le centre applicatif (AutoClosed)", "Urgency_Valid": "44021B6CC6E44E598868C4B3306053AE", "Urgency": "Medium", "LoginId": null, "Owner_Valid": "4C1515D83FEA471CA07499C2E158050F", "Owner": "ak", "OwnerTeam_Valid": "EBD6EB73CBFE4C70B0B3A8AF144BDCE5", "OwnerTeam": "N1ESDI", "OwnerType": "Employee", "IsNewRecord": false, "AlternateContactLink_Category": null, "AlternateContactLink_RecID": null, "AlternateContactLink": null, "ResolvedDateTime": "2025-11-21T16:03:31Z", "ResolvedBy": "ak", "HoursOfOperation_Valid": "FF57246B2E0047D193C1AEC1011D746B", "HoursOfOperation": "Weekly HOP", "OwnerEmail": "ak@esdi.fr", "OwnerTeamEmail": "", "OwnershipAssignmentEmail": "", "CustomerLocation_Valid": null, "CustomerLocation": null, "IsReportedByAlternateContact": false, "ResolutionEscLink_Category": "Frs_data_escalation_watch", "ResolutionEscLink_RecID": "8db3cc8bc6f311f0a852000d3adb14e8", "ResolutionEscLink": "8db3cc8bc6f311f0a852000d3adb14e8", "ResponseEscLink_Category": "Frs_data_escalation_watch", "ResponseEscLink_RecID": "8db3cc89c6f311f0a852000d3adb14e8", "ResponseEscLink": "8db3cc89c6f311f0a852000d3adb14e8", "WaitingEscLink_Category": "Frs_data_escalation_watch", "WaitingEscLink_RecID": "8db3cc88c6f311f0a852000d3adb14e8", "WaitingEscLink": "8db3cc88c6f311f0a852000d3adb14e8", "ClosingEscLink_Category": "Frs_data_escalation_watch", "ClosingEscLink_RecID": "8db3cc8ac6f311f0a852000d3adb14e8", "ClosingEscLink": "8db3cc8ac6f311f0a852000d3adb14e8", "AlternateContactEmail": null, "OrganizationUnitID": "04936/000", "ReportingOrgUnitID_Valid": "FBE53E848209414FA25FBB81444D2A3B", "ReportingOrgUnitID": "04936/000", "TypeOfIncident": "Failure", "AlternateContactPhone": null, "TeamManagerEmail": "", "ProblemLink_Category": null, "ProblemLink_RecID": null, "ProblemLink": null, "CustomerDepartment": null, "ActualService_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", "ActualService": "CENTRE APPLICATIF", "CostPerMinute_Currency": "EUR", "CostPerMinute_CurrencyValid": "55B3A21A8B984D2AB2F96B8566FC51A6", "CostPerMinute": "0.0000", "IsInFinalState": false, "IsReclassifiedForResolution": false, "KnowledgeLink_Category": null, "KnowledgeLink_RecID": null, "KnowledgeLink": null, "PreviousState": null, "ResolvedByIncidentNumber": null, "TotalTimeSpent": null, "RespondedBy": null, "RespondedDateTime": null, "OrgUnitLink_Category": "OrganizationalUnit", "OrgUnitLink_RecID": "FBE53E848209414FA25FBB81444D2A3B", "OrgUnitLink": "FBE53E848209414FA25FBB81444D2A3B", "OwningOrgUnitId_Valid": "978ABB09369944C1991468FC458F488E", "OwningOrgUnitId": "Default", "ProgressBarPosition": "5", "ResolvedByType": "Agent", "ReportedBy": null, "NewNotes": null, "CreatedByType": "Web Client", "SLADisplayText": "", "ServiceReqLink_Category": null, "ServiceReqLink_RecID": null, "ServiceReqLink": null, "ReadOnly": true, "Cost_Currency": "USD", "Cost_CurrencyValid": "146723BF5B8F45FBBC59240C28E3DBC8", "Cost": "0.0000", "IncidentDetailWorkflowTag": null, "IncidentDetailSummary": null, "IsApprovalNeeded": false, "Approver_Valid": null, "Approver": null, "IsDSMTaskExisted": false, "ApprovalStatus": null, "SocialTextHeader": "Incident 125888: CENTRE APPLICATIF - RENSEIGNEMENT COMMANDES", "Subcategory_Valid": "7C2F002CE2C944D48A8AA851621C45CD", "Subcategory": "Reassort", "helpdesk_Priority_Valid": null, "helpdesk_Priority": null, "ViewType": null, "IncidentNetworkUserName": null, "SendSurveyNotification": false, "EntityLink_Category": null, "EntityLink_RecID": null, "EntityLink": null, "EventCIRecId": null, "IsMasterIncident": false, "IsResolvedByMaster": false, "MasterIncidentLink_Category": null, "MasterIncidentLink_RecID": null, "MasterIncidentLink": null, "ServiceOwnerEmail": null, "IsRelatedIncidentUpdate": false, "IsRelatedIncidentResolutionUpdate": false, "IsUnRead": false, "HRCaseLink_Category": null, "HRCaseLink_RecID": null, "HRCaseLink": null, "ivnt_RequestforInformationorData": false, "ivnt_UpdateRFI": "Chat Incident(s)", "AddChatconversationtoActivityHistory": false, "ivnt_TeamsUserDetailsLink_Category": null, "ivnt_TeamsUserDetailsLink_RecID": null, "ivnt_TeamsUserDetailsLink": null, "VirimaAssetID": null, "RecommendedCategory": null, "RecommendedService": null, "RecommendedSubCategory": null, "Accuracy": null, "IsRecommended": false, "RecomService": null, "RecomCategory": null, "RecomSubCategory": null, "IsRunTicketClassification": false, "GRCRiskLink_Category": null, "GRCRiskLink_RecID": null, "GRCRiskLink": null, "ISF_NbRelances": 0, "ISF_LastReminderDate": null, "ImpactPortail_Valid": null, "ImpactPortail": null, "PortailNom": null, "PortailPrenom": null, "PortailMail": null, "PortailPhone": null, "PortailCategorie_Valid": null, "PortailCategorie": null, "GK_OrigineTicket": null, "GK_Statut": null, "GK_Contact": null, "GK_NumeroTicket": null, "GK_StatutMantis": null, "GK_NumeroMantis": null, "GK_DateOuverture": null, "GK_DateCloture": null, "ISF_TagME": false, "ISF_TagMA": false, "ISF_TagIncomplet": false, "ISF_TagIncoherent": false, "ISF_TagDoublon": false, "ISF_TagConnaissance": false, "ISF_ContactMagasinLink_Category": "ISF_ContactMagasin", "ISF_ContactMagasinLink_RecID": "90DE906A56854CCCB9025B4FAAEE4FD4", "ISF_ContactMagasinLink": "90DE906A56854CCCB9025B4FAAEE4FD4", "OrganizationUnitParent": "AEC545743CF244F79065E5F13D20164D", "ESDI_IncidentTemplateLink_Valid": null, "ESDI_IncidentTemplateLink": null, "ISF_Consignes": null, "ISF_NumPremise": null, "PortailUO": null, "PortailUOSelect_Valid": null, "PortailUOSelect": null, "nrn_IsClusterParent": false, "nrn_ClusterIncidentLink_Category": null, "nrn_ClusterIncidentLink_RecID": null, "nrn_ClusterIncidentLink": null, "nrn_CorrelatedIncidentLink_Category": null, "nrn_CorrelatedIncidentLink_RecID": null, "nrn_CorrelatedIncidentLink": null, "nrn_AISummary": null, "ExcludeFromArchival": false, "ISF_SUIVIDESENVOIS": null, "Statut_GINKOIA": null, "ISF_ContactGinkoia": null, "Incident_FPSC": null, "ISF_STATUT_MANTIS": null, "ISF_NUMEROMANTIS": null, "ISF_OuvertGinkoia": null, "ISF_ClotureGinkoia": null, "ISF_OU": "04936/000", "ISF_CreatedByTeam": "N1ESDI", "ISF_ResolvedByTeam": "N1ESDI", "SymptomBrut": null, "ContactCentraleLink_Category": null, "ContactCentraleLink_RecID": null, "ContactCentraleLink": null, "IncMagasin": false, "IncCentrale": false }, { "ActualCategory_Valid": "FE173EFE428949698CCAF599686B0296", "ActualCategory": "COMMANDES", "Category_Valid": "FE173EFE428949698CCAF599686B0296", "Category": "COMMANDES", "CauseCode_Valid": "291865D38A3D4763BEC20E47FA249FBC", "CauseCode": "Software", "ClosedBy": "InternalServices", "ClosedDateTime": "2026-06-25T00:00:20Z", "ClosedDuration": 284550, "CreatedBy": "n", "CreatedDateTime": "2025-11-27T09:24:01Z", "Email": null, "FirstCallResolution": false, "Impact_Valid": "C052472E5ADC45DB94624B6010F24B01", "Impact": "High", "IncidentNumber": 127391, "IsNotification": true, "IsVIP": false, "IsWorkAround": false, "LastModBy": "InternalServices", "LastModDateTime": "2026-06-25T00:00:21Z", "Phone": null, "Priority_Valid": "29CD5D78E16F4D82916C3E933A600096", "Priority": "3", "ProfileFullName": null, "ProfileLink_Category": null, "ProfileLink_RecID": null, "ProfileLink": null, "RecId": "0A27985907924C41A3CE358D454B3878", "Resolution": "plus d'alerte (Automatically Closed)", "Service_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", "Service": "CENTRE APPLICATIF", "SLA": "", "SLALink_Category": null, "SLALink_RecID": null, "SLALink": null, "Source_Valid": "EF789CE160E742F99623DBB4D29C045C", "Source": "Phone", "Status_Valid": "2905321A3B12477A82E94E289F47786B", "Status": "Closed", "Subject": "CENTRE APPLICATIF - COMMANDES", "Symptom": "Nom du poste : NP02440-1
Adresse IP : 10.54.234.111
TV : 1039514597

Problématique : Impossible de valider des commandes sur Centre Applicatif, cela charge en boucle et met un message d'erreur.
Message d'erreur : Commande(s) non validée(s)

Login : efournier
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si les commandes ne sont pas la
c'est qu'elle n'ont pas été passés (Automatically Closed)", "Service_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", "Service": "CENTRE APPLICATIF", "SLA": "", "SLALink_Category": null, "SLALink_RecID": null, "SLALink": null, "Source_Valid": "EF789CE160E742F99623DBB4D29C045C", "Source": "Phone", "Status_Valid": "2905321A3B12477A82E94E289F47786B", "Status": "Closed", "Subject": "commande non passées sur centre applicatif ", "Symptom": "Benjamin nous contacte car il a tenter de passer des commandes sur le centre applicatif\r\n\r\nil a eu deux numéros de commandes qui sont apparu mais lorsqu'il fait la recheche il ne trouve rien (AutoClosed)", "Urgency_Valid": "320F22CAA2984C87B06AEFD3DE6FFBBF", "Urgency": "Low", "LoginId": null, "Owner_Valid": "82A2C03FDE514BEF8053912DAC42054D", "Owner": "sr", "OwnerTeam_Valid": "EBD6EB73CBFE4C70B0B3A8AF144BDCE5", "OwnerTeam": "N1ESDI", "OwnerType": "Employee", "IsNewRecord": false, "AlternateContactLink_Category": null, "AlternateContactLink_RecID": null, 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"IncidentNetworkUserName": null, "SendSurveyNotification": false, "EntityLink_Category": null, "EntityLink_RecID": null, "EntityLink": null, "EventCIRecId": null, "IsMasterIncident": false, "IsResolvedByMaster": false, "MasterIncidentLink_Category": null, "MasterIncidentLink_RecID": null, "MasterIncidentLink": null, "ServiceOwnerEmail": null, "IsRelatedIncidentUpdate": false, "IsRelatedIncidentResolutionUpdate": false, "IsUnRead": false, "HRCaseLink_Category": null, "HRCaseLink_RecID": null, "HRCaseLink": null, "ivnt_RequestforInformationorData": false, "ivnt_UpdateRFI": "Chat Incident(s)", "AddChatconversationtoActivityHistory": false, "ivnt_TeamsUserDetailsLink_Category": null, "ivnt_TeamsUserDetailsLink_RecID": null, "ivnt_TeamsUserDetailsLink": null, "VirimaAssetID": null, "RecommendedCategory": null, "RecommendedService": null, "RecommendedSubCategory": null, "Accuracy": null, "IsRecommended": false, "RecomService": null, "RecomCategory": null, "RecomSubCategory": null, 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"ESDI_IncidentTemplateLink": null, "ISF_Consignes": null, "ISF_NumPremise": null, "PortailUO": null, "PortailUOSelect_Valid": null, "PortailUOSelect": null, "nrn_IsClusterParent": false, "nrn_ClusterIncidentLink_Category": null, "nrn_ClusterIncidentLink_RecID": null, "nrn_ClusterIncidentLink": null, "nrn_CorrelatedIncidentLink_Category": null, "nrn_CorrelatedIncidentLink_RecID": null, "nrn_CorrelatedIncidentLink": null, "nrn_AISummary": null, "ExcludeFromArchival": false, "ISF_SUIVIDESENVOIS": null, "Statut_GINKOIA": null, "ISF_ContactGinkoia": null, "Incident_FPSC": null, "ISF_STATUT_MANTIS": null, "ISF_NUMEROMANTIS": null, "ISF_OuvertGinkoia": null, "ISF_ClotureGinkoia": null, "ISF_OU": "00277/000", "ISF_CreatedByTeam": "N1ESDI", "ISF_ResolvedByTeam": "N1ESDI", "SymptomBrut": null, "ContactCentraleLink_Category": null, "ContactCentraleLink_RecID": null, "ContactCentraleLink": null, "IncMagasin": false, "IncCentrale": false }, { "ActualCategory_Valid": "FE173EFE428949698CCAF599686B0296", "ActualCategory": "COMMANDES", "Category_Valid": "FE173EFE428949698CCAF599686B0296", "Category": "COMMANDES", "CauseCode_Valid": "D32E378AE8DD4EC68D1EBF309736E89B", "CauseCode": "Linked Problem", "ClosedBy": "InternalServices", "ClosedDateTime": "2025-10-21T00:00:30Z", "ClosedDuration": 1560, "CreatedBy": "karine.gardes", "CreatedDateTime": "2025-10-10T09:08:23Z", "Email": null, "FirstCallResolution": false, "Impact_Valid": "C052472E5ADC45DB94624B6010F24B01", "Impact": "High", "IncidentNumber": 113441, "IsNotification": true, "IsVIP": false, "IsWorkAround": false, "LastModBy": "InternalServices", "LastModDateTime": "2025-10-21T00:00:31Z", "Phone": null, "Priority_Valid": "C51852F3F3544F8A8F78D3E7FDE9EB2E", "Priority": "2", "ProfileFullName": null, "ProfileLink_Category": null, "ProfileLink_RecID": null, "ProfileLink": null, "RecId": "0A7C639E5827400A8C48A9C162D3394D", "Resolution": "Bonjour,

Votre compte ne dispose pas du droit d'accès au commandes réassort. Il faut vous rapprocher d'un administrateur de votre groupe afin de modifier ce droit depuis leur espace \"Administration\". Admin : Yvan MOREAU, Christophe MALLET.

Cordialement

Support Informatique ITS (Automatically Closed)", "Service_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", "Service": "CENTRE APPLICATIF", "SLA": "", "SLALink_Category": null, "SLALink_RecID": null, "SLALink": null, "Source_Valid": "EF789CE160E742F99623DBB4D29C045C", "Source": "Phone", "Status_Valid": "2905321A3B12477A82E94E289F47786B", "Status": "Closed", "Subject": "Centre applicatif", "Symptom": "Nom du poste :NG55820-1
adresse IP : 10.54.37.21

Le magasin appelle car il ne peut pas sélectionner les enseignes quand il veut passer une commande sur le centre applicatif.

message d'erreur :
adresse mail de connexion : stephanie.chomette5582@blackstore.fr
login sur lequel est passé la commande : schomette
code magasin sur lequel la commande est faite : 05582/000 (AutoClosed)", "Urgency_Valid": "44021B6CC6E44E598868C4B3306053AE", "Urgency": "Medium", "LoginId": null, "Owner_Valid": "FDC552B416E540E3BCE2FDF76E940D75", "Owner": "dr", "OwnerTeam_Valid": "8D592BFF0FC64816BDE4BD51666DAD2C", "OwnerTeam": "N2INC", "OwnerType": "Employee", "IsNewRecord": false, "AlternateContactLink_Category": null, "AlternateContactLink_RecID": null, "AlternateContactLink": null, "ResolvedDateTime": "2025-10-10T09:37:50Z", "ResolvedBy": "dr", "HoursOfOperation_Valid": "FF57246B2E0047D193C1AEC1011D746B", "HoursOfOperation": "Weekly HOP", "OwnerEmail": "dr@enseigne.fr", "OwnerTeamEmail": "a@enseigne.fr,r@enseigne.fr,f@enseigne.fr,dr@enseigne.fr, c@enseigne.fr", "OwnershipAssignmentEmail": "a@enseigne.fr,r@enseigne.fr,f@enseigne.fr,dr@enseigne.fr, c@enseigne.fr", "CustomerLocation_Valid": null, "CustomerLocation": null, "IsReportedByAlternateContact": false, "ResolutionEscLink_Category": 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null, "CustomerDepartment": null, "ActualService_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", "ActualService": "CENTRE APPLICATIF", "CostPerMinute_Currency": "EUR", "CostPerMinute_CurrencyValid": "55B3A21A8B984D2AB2F96B8566FC51A6", "CostPerMinute": "0.0000", "IsInFinalState": false, "IsReclassifiedForResolution": false, "KnowledgeLink_Category": null, "KnowledgeLink_RecID": null, "KnowledgeLink": null, "PreviousState": null, "ResolvedByIncidentNumber": null, "TotalTimeSpent": null, "RespondedBy": null, "RespondedDateTime": null, "OrgUnitLink_Category": "OrganizationalUnit", "OrgUnitLink_RecID": "9119C28968F1405A9F8C1EE914B8178E", "OrgUnitLink": "9119C28968F1405A9F8C1EE914B8178E", "OwningOrgUnitId_Valid": "F51A03D884D144D097FFE818608DF45A", "OwningOrgUnitId": "ISF ICC", "ProgressBarPosition": "5", "ResolvedByType": "Agent", "ReportedBy": null, "NewNotes": null, "CreatedByType": "Web Client", "SLADisplayText": "", "ServiceReqLink_Category": null, "ServiceReqLink_RecID": null, 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"HRCaseLink_Category": null, "HRCaseLink_RecID": null, "HRCaseLink": null, "ivnt_RequestforInformationorData": false, "ivnt_UpdateRFI": "Chat Incident(s)", "AddChatconversationtoActivityHistory": false, "ivnt_TeamsUserDetailsLink_Category": null, "ivnt_TeamsUserDetailsLink_RecID": null, "ivnt_TeamsUserDetailsLink": null, "VirimaAssetID": null, "RecommendedCategory": null, "RecommendedService": null, "RecommendedSubCategory": null, "Accuracy": null, "IsRecommended": false, "RecomService": null, "RecomCategory": null, "RecomSubCategory": null, "IsRunTicketClassification": false, "GRCRiskLink_Category": null, "GRCRiskLink_RecID": null, "GRCRiskLink": null, "ISF_NbRelances": 0, "ISF_LastReminderDate": null, "ImpactPortail_Valid": null, "ImpactPortail": null, "PortailNom": null, "PortailPrenom": null, "PortailMail": null, "PortailPhone": null, "PortailCategorie_Valid": null, "PortailCategorie": null, "GK_OrigineTicket": null, "GK_Statut": null, "GK_Contact": null, "GK_NumeroTicket": null, "GK_StatutMantis": null, "GK_NumeroMantis": null, "GK_DateOuverture": null, "GK_DateCloture": null, "ISF_TagME": false, "ISF_TagMA": false, "ISF_TagIncomplet": false, "ISF_TagIncoherent": false, "ISF_TagDoublon": false, "ISF_TagConnaissance": false, "ISF_ContactMagasinLink_Category": "ISF_ContactMagasin", "ISF_ContactMagasinLink_RecID": "EA21AB6F300A47C99041592B9CE63C12", "ISF_ContactMagasinLink": "EA21AB6F300A47C99041592B9CE63C12", "OrganizationUnitParent": "583E94554F3C422EBDE25D6A47D5C770", "ESDI_IncidentTemplateLink_Valid": null, "ESDI_IncidentTemplateLink": null, "ISF_Consignes": null, "ISF_NumPremise": null, "PortailUO": null, "PortailUOSelect_Valid": null, "PortailUOSelect": null, "nrn_IsClusterParent": false, "nrn_ClusterIncidentLink_Category": null, "nrn_ClusterIncidentLink_RecID": null, "nrn_ClusterIncidentLink": null, "nrn_CorrelatedIncidentLink_Category": null, "nrn_CorrelatedIncidentLink_RecID": null, "nrn_CorrelatedIncidentLink": null, "nrn_AISummary": null, "ExcludeFromArchival": false, "ISF_SUIVIDESENVOIS": null, "Statut_GINKOIA": null, "ISF_ContactGinkoia": null, "Incident_FPSC": null, "ISF_STATUT_MANTIS": null, "ISF_NUMEROMANTIS": null, "ISF_OuvertGinkoia": null, "ISF_ClotureGinkoia": null, "ISF_OU": "05582/000", "ISF_CreatedByTeam": "N1ESDI", "ISF_ResolvedByTeam": "N2INC", "SymptomBrut": null, "ContactCentraleLink_Category": null, "ContactCentraleLink_RecID": null, "ContactCentraleLink": null, "IncMagasin": false, "IncCentrale": false }, { "ActualCategory_Valid": "FE173EFE428949698CCAF599686B0296", "ActualCategory": "COMMANDES", "Category_Valid": "FE173EFE428949698CCAF599686B0296", "Category": "COMMANDES", "CauseCode_Valid": "291865D38A3D4763BEC20E47FA249FBC", "CauseCode": "Software", "ClosedBy": "InternalServices", "ClosedDateTime": "2026-04-16T00:01:00Z", "ClosedDuration": 11929, "CreatedBy": "S", "CreatedDateTime": "2026-04-07T08:57:18Z", "Email": null, "FirstCallResolution": true, "Impact_Valid": "C052472E5ADC45DB94624B6010F24B01", "Impact": "High", "IncidentNumber": 160863, "IsNotification": true, "IsVIP": false, "IsWorkAround": false, "LastModBy": "InternalServices", "LastModDateTime": "2026-04-16T00:01:00Z", "Phone": null, "Priority_Valid": "C51852F3F3544F8A8F78D3E7FDE9EB2E", "Priority": "2", "ProfileFullName": null, "ProfileLink_Category": null, "ProfileLink_RecID": null, "ProfileLink": null, "RecId": "0B69B423ECA04349B522381EACFD9662", "Resolution": "Vu avec le magasin, maintenance jusqu'à 14h.
(Automatically Closed)", "Service_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", "Service": "CENTRE APPLICATIF", "SLA": "", "SLALink_Category": null, "SLALink_RecID": null, "SLALink": null, "Source_Valid": "EF789CE160E742F99623DBB4D29C045C", "Source": "Phone", "Status_Valid": "2905321A3B12477A82E94E289F47786B", "Status": "Closed", "Subject": "CENTRE APPLICATIF - Accès KO", "Symptom": "Le magasin n'a plus accès à certains menus dans le centre applicatif. (AutoClosed)", "Urgency_Valid": "44021B6CC6E44E598868C4B3306053AE", "Urgency": "Medium", "LoginId": null, "Owner_Valid": "0DBAA3DE9FA74E40BA0DF7B2F8F97011", "Owner": "S", "OwnerTeam_Valid": "EBD6EB73CBFE4C70B0B3A8AF144BDCE5", "OwnerTeam": "N1ESDI", "OwnerType": "Employee", "IsNewRecord": false, "AlternateContactLink_Category": null, "AlternateContactLink_RecID": null, "AlternateContactLink": null, "ResolvedDateTime": "2026-04-07T12:17:07Z", "ResolvedBy": "S", "HoursOfOperation_Valid": "FF57246B2E0047D193C1AEC1011D746B", "HoursOfOperation": "Weekly HOP", "OwnerEmail": "S@esdi.fr", "OwnerTeamEmail": "", "OwnershipAssignmentEmail": "", "CustomerLocation_Valid": null, "CustomerLocation": null, "IsReportedByAlternateContact": false, "ResolutionEscLink_Category": "Frs_data_escalation_watch", "ResolutionEscLink_RecID": "BA197ABF81324009AA8C60E52761C9A0", "ResolutionEscLink": "BA197ABF81324009AA8C60E52761C9A0", "ResponseEscLink_Category": "Frs_data_escalation_watch", "ResponseEscLink_RecID": "19CC093E2FA54EFF8516631DC24608B2", "ResponseEscLink": "19CC093E2FA54EFF8516631DC24608B2", "WaitingEscLink_Category": "Frs_data_escalation_watch", "WaitingEscLink_RecID": "076A8BB0DB844C1C8126C695129BA324", "WaitingEscLink": "076A8BB0DB844C1C8126C695129BA324", "ClosingEscLink_Category": "Frs_data_escalation_watch", "ClosingEscLink_RecID": "C66ED1B1343E4259A1A2270EFE76C5C1", "ClosingEscLink": "C66ED1B1343E4259A1A2270EFE76C5C1", "AlternateContactEmail": null, "OrganizationUnitID": "04394/000", "ReportingOrgUnitID_Valid": "1209795A04424EA1ADD22731108C19C5", "ReportingOrgUnitID": "04394/000", "TypeOfIncident": "Failure", "AlternateContactPhone": null, "TeamManagerEmail": "", "ProblemLink_Category": null, "ProblemLink_RecID": null, "ProblemLink": null, "CustomerDepartment": null, "ActualService_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", "ActualService": "CENTRE APPLICATIF", "CostPerMinute_Currency": "EUR", "CostPerMinute_CurrencyValid": "55B3A21A8B984D2AB2F96B8566FC51A6", "CostPerMinute": "0.0000", "IsInFinalState": false, "IsReclassifiedForResolution": false, "KnowledgeLink_Category": null, "KnowledgeLink_RecID": null, "KnowledgeLink": null, "PreviousState": null, "ResolvedByIncidentNumber": null, "TotalTimeSpent": null, "RespondedBy": null, "RespondedDateTime": null, "OrgUnitLink_Category": "OrganizationalUnit", "OrgUnitLink_RecID": "1209795A04424EA1ADD22731108C19C5", "OrgUnitLink": "1209795A04424EA1ADD22731108C19C5", "OwningOrgUnitId_Valid": "B56912D800A440C0A51C88768EB6BE47", "OwningOrgUnitId": "ESDI", "ProgressBarPosition": "5", "ResolvedByType": "Agent", "ReportedBy": null, "NewNotes": null, "CreatedByType": "Web Client", "SLADisplayText": "", "ServiceReqLink_Category": null, "ServiceReqLink_RecID": null, "ServiceReqLink": null, "ReadOnly": true, "Cost_Currency": "USD", "Cost_CurrencyValid": "146723BF5B8F45FBBC59240C28E3DBC8", "Cost": "0.0000", "IncidentDetailWorkflowTag": null, "IncidentDetailSummary": null, "IsApprovalNeeded": false, "Approver_Valid": null, "Approver": null, "IsDSMTaskExisted": false, "ApprovalStatus": null, "SocialTextHeader": "Incident 160863: CENTRE APPLICATIF - Accès KO", "Subcategory_Valid": "7C2F002CE2C944D48A8AA851621C45CD", "Subcategory": "Reassort", "helpdesk_Priority_Valid": null, "helpdesk_Priority": null, "ViewType": null, "IncidentNetworkUserName": null, "SendSurveyNotification": false, "EntityLink_Category": null, "EntityLink_RecID": null, "EntityLink": null, "EventCIRecId": null, "IsMasterIncident": false, "IsResolvedByMaster": false, "MasterIncidentLink_Category": null, "MasterIncidentLink_RecID": null, "MasterIncidentLink": null, "ServiceOwnerEmail": null, "IsRelatedIncidentUpdate": false, "IsRelatedIncidentResolutionUpdate": false, "IsUnRead": false, "HRCaseLink_Category": null, "HRCaseLink_RecID": null, "HRCaseLink": null, "ivnt_RequestforInformationorData": false, "ivnt_UpdateRFI": "Chat Incident(s)", "AddChatconversationtoActivityHistory": false, "ivnt_TeamsUserDetailsLink_Category": null, "ivnt_TeamsUserDetailsLink_RecID": null, "ivnt_TeamsUserDetailsLink": null, "VirimaAssetID": null, "RecommendedCategory": null, "RecommendedService": null, "RecommendedSubCategory": null, "Accuracy": null, "IsRecommended": false, "RecomService": null, "RecomCategory": null, "RecomSubCategory": null, "IsRunTicketClassification": false, "GRCRiskLink_Category": null, "GRCRiskLink_RecID": null, "GRCRiskLink": null, "ISF_NbRelances": 0, "ISF_LastReminderDate": null, "ImpactPortail_Valid": null, "ImpactPortail": null, "PortailNom": null, "PortailPrenom": null, "PortailMail": null, "PortailPhone": null, "PortailCategorie_Valid": null, "PortailCategorie": null, "GK_OrigineTicket": null, "GK_Statut": null, "GK_Contact": null, "GK_NumeroTicket": null, "GK_StatutMantis": null, "GK_NumeroMantis": null, "GK_DateOuverture": null, "GK_DateCloture": null, "ISF_TagME": false, "ISF_TagMA": false, "ISF_TagIncomplet": false, "ISF_TagIncoherent": false, "ISF_TagDoublon": false, "ISF_TagConnaissance": false, "ISF_ContactMagasinLink_Category": "ISF_ContactMagasin", "ISF_ContactMagasinLink_RecID": "FE141563DEFF4D4780313953B1A80171", "ISF_ContactMagasinLink": "FE141563DEFF4D4780313953B1A80171", "OrganizationUnitParent": "D057E3DB766649FD89D211B4A91D3981", "ESDI_IncidentTemplateLink_Valid": null, "ESDI_IncidentTemplateLink": null, "ISF_Consignes": null, "ISF_NumPremise": null, "PortailUO": null, "PortailUOSelect_Valid": null, "PortailUOSelect": null, "nrn_IsClusterParent": false, "nrn_ClusterIncidentLink_Category": null, "nrn_ClusterIncidentLink_RecID": null, "nrn_ClusterIncidentLink": null, "nrn_CorrelatedIncidentLink_Category": null, "nrn_CorrelatedIncidentLink_RecID": null, "nrn_CorrelatedIncidentLink": null, "nrn_AISummary": null, "ExcludeFromArchival": false, "ISF_SUIVIDESENVOIS": null, "Statut_GINKOIA": null, "ISF_ContactGinkoia": null, "Incident_FPSC": null, "ISF_STATUT_MANTIS": null, "ISF_NUMEROMANTIS": null, "ISF_OuvertGinkoia": null, "ISF_ClotureGinkoia": null, "ISF_OU": "04394/000", "ISF_CreatedByTeam": "N1ESDI", "ISF_ResolvedByTeam": "N1ESDI", "SymptomBrut": null, "ContactCentraleLink_Category": null, "ContactCentraleLink_RecID": null, "ContactCentraleLink": null, "IncMagasin": true, "IncCentrale": false }, { "ActualCategory_Valid": "FE173EFE428949698CCAF599686B0296", "ActualCategory": "COMMANDES", "Category_Valid": "FE173EFE428949698CCAF599686B0296", "Category": "COMMANDES", "CauseCode_Valid": "D32E378AE8DD4EC68D1EBF309736E89B", "CauseCode": "Linked Problem", "ClosedBy": "InternalServices", "ClosedDateTime": "2025-11-06T01:00:24Z", "ClosedDuration": 16615, "CreatedBy": "n", "CreatedDateTime": "2025-10-27T12:11:34Z", "Email": null, "FirstCallResolution": false, "Impact_Valid": "C052472E5ADC45DB94624B6010F24B01", "Impact": "High", "IncidentNumber": 117904, "IsNotification": true, "IsVIP": false, "IsWorkAround": false, "LastModBy": "InternalServices", "LastModDateTime": "2025-11-06T01:00:25Z", "Phone": null, "Priority_Valid": "29CD5D78E16F4D82916C3E933A600096", "Priority": "3", "ProfileFullName": null, "ProfileLink_Category": null, "ProfileLink_RecID": null, "ProfileLink": null, "RecId": "0D23BC56296E4C73BB3DB70DE06E4F76", "Resolution": "Bonjour,

Du 24/10 au 03/ 11 seul les accès SAP/BI seront accessible sur Centre Applicatif.
C'est pour cela que vous ne pouvez faire vos commandes cette semaine sur le Centre Applicatif.

Cordialement,
Support Informatique enseigne (Automatically Closed)", "Service_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", "Service": "CENTRE APPLICATIF", "SLA": "", "SLALink_Category": null, "SLALink_RecID": null, "SLALink": null, "Source_Valid": "EF789CE160E742F99623DBB4D29C045C", "Source": "Phone", "Status_Valid": "2905321A3B12477A82E94E289F47786B", "Status": "Closed", "Subject": "CENTRE APPLICATIF - COMMANDES", "Symptom": "Nom du poste : NG06020-1
Adresse IP : 10.52.18.21

Problématique : Impossible de passer des commandes sur centre Applicatif, car il est impossible de rechercher les produits.
Plus la case pour rechercher le fournisseur, barre de recherche pour la référence.
Recharger ka page sans effet, cela met le message ce site est inaccessible
Quitter / relancer le navigateur web / changement de navigateur sans effet

(AutoClosed)", "Urgency_Valid": "320F22CAA2984C87B06AEFD3DE6FFBBF", "Urgency": "Low", "LoginId": null, "Owner_Valid": "4132FD7392D64F40B1E79525496E0E82", "Owner": "n", "OwnerTeam_Valid": "EBD6EB73CBFE4C70B0B3A8AF144BDCE5", "OwnerTeam": "N1ESDI", "OwnerType": "Employee", "IsNewRecord": false, "AlternateContactLink_Category": null, "AlternateContactLink_RecID": null, "AlternateContactLink": null, "ResolvedDateTime": "2025-10-28T07:06:55Z", "ResolvedBy": "n", "HoursOfOperation_Valid": "FF57246B2E0047D193C1AEC1011D746B", "HoursOfOperation": "Weekly HOP", "OwnerEmail": "n@esdi.fr", "OwnerTeamEmail": "", "OwnershipAssignmentEmail": "", "CustomerLocation_Valid": null, "CustomerLocation": null, "IsReportedByAlternateContact": false, "ResolutionEscLink_Category": "Frs_data_escalation_watch", "ResolutionEscLink_RecID": "b0e9765db32f11f0a81e6045bde1c1f0", "ResolutionEscLink": "b0e9765db32f11f0a81e6045bde1c1f0", "ResponseEscLink_Category": "Frs_data_escalation_watch", "ResponseEscLink_RecID": "b0e9765ab32f11f0a81e6045bde1c1f0", "ResponseEscLink": "b0e9765ab32f11f0a81e6045bde1c1f0", "WaitingEscLink_Category": "Frs_data_escalation_watch", "WaitingEscLink_RecID": "b0e97656b32f11f0a81e6045bde1c1f0", "WaitingEscLink": "b0e97656b32f11f0a81e6045bde1c1f0", "ClosingEscLink_Category": "Frs_data_escalation_watch", "ClosingEscLink_RecID": "b0e9765bb32f11f0a81e6045bde1c1f0", "ClosingEscLink": "b0e9765bb32f11f0a81e6045bde1c1f0", "AlternateContactEmail": null, "OrganizationUnitID": "00602/000", "ReportingOrgUnitID_Valid": "C719B444A3854F9BBE9576D9599EF180", "ReportingOrgUnitID": "00602/000", "TypeOfIncident": "Failure", "AlternateContactPhone": null, "TeamManagerEmail": "", "ProblemLink_Category": null, "ProblemLink_RecID": null, "ProblemLink": null, "CustomerDepartment": null, "ActualService_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", "ActualService": "CENTRE APPLICATIF", "CostPerMinute_Currency": "EUR", "CostPerMinute_CurrencyValid": "55B3A21A8B984D2AB2F96B8566FC51A6", "CostPerMinute": "0.0000", "IsInFinalState": false, "IsReclassifiedForResolution": false, "KnowledgeLink_Category": null, "KnowledgeLink_RecID": null, "KnowledgeLink": null, "PreviousState": null, "ResolvedByIncidentNumber": null, "TotalTimeSpent": null, "RespondedBy": null, "RespondedDateTime": null, "OrgUnitLink_Category": "OrganizationalUnit", "OrgUnitLink_RecID": "C719B444A3854F9BBE9576D9599EF180", "OrgUnitLink": "C719B444A3854F9BBE9576D9599EF180", "OwningOrgUnitId_Valid": "B56912D800A440C0A51C88768EB6BE47", "OwningOrgUnitId": "ESDI", "ProgressBarPosition": "5", "ResolvedByType": "Agent", "ReportedBy": null, "NewNotes": null, "CreatedByType": "Web Client", "SLADisplayText": "", "ServiceReqLink_Category": null, "ServiceReqLink_RecID": null, "ServiceReqLink": null, "ReadOnly": true, "Cost_Currency": "USD", "Cost_CurrencyValid": "146723BF5B8F45FBBC59240C28E3DBC8", "Cost": "0.0000", "IncidentDetailWorkflowTag": null, "IncidentDetailSummary": null, "IsApprovalNeeded": false, "Approver_Valid": null, "Approver": null, "IsDSMTaskExisted": false, "ApprovalStatus": null, "SocialTextHeader": "Incident 117904: CENTRE APPLICATIF - COMMANDES", "Subcategory_Valid": "57567F8515324600AF614CE81783B71C", "Subcategory": "Proposition de commande réassort", "helpdesk_Priority_Valid": null, "helpdesk_Priority": null, "ViewType": null, "IncidentNetworkUserName": null, "SendSurveyNotification": false, "EntityLink_Category": null, "EntityLink_RecID": null, "EntityLink": null, "EventCIRecId": null, "IsMasterIncident": false, "IsResolvedByMaster": false, "MasterIncidentLink_Category": null, "MasterIncidentLink_RecID": null, "MasterIncidentLink": null, "ServiceOwnerEmail": null, "IsRelatedIncidentUpdate": false, "IsRelatedIncidentResolutionUpdate": false, "IsUnRead": false, "HRCaseLink_Category": null, "HRCaseLink_RecID": null, "HRCaseLink": null, "ivnt_RequestforInformationorData": false, "ivnt_UpdateRFI": "Chat Incident(s)", "AddChatconversationtoActivityHistory": false, "ivnt_TeamsUserDetailsLink_Category": null, "ivnt_TeamsUserDetailsLink_RecID": null, "ivnt_TeamsUserDetailsLink": null, "VirimaAssetID": null, "RecommendedCategory": null, "RecommendedService": null, "RecommendedSubCategory": null, "Accuracy": null, "IsRecommended": false, "RecomService": null, "RecomCategory": null, "RecomSubCategory": null, "IsRunTicketClassification": false, "GRCRiskLink_Category": null, "GRCRiskLink_RecID": null, "GRCRiskLink": null, "ISF_NbRelances": 0, "ISF_LastReminderDate": null, "ImpactPortail_Valid": null, "ImpactPortail": null, "PortailNom": null, "PortailPrenom": null, "PortailMail": null, "PortailPhone": null, "PortailCategorie_Valid": null, "PortailCategorie": null, "GK_OrigineTicket": null, "GK_Statut": null, "GK_Contact": null, "GK_NumeroTicket": null, "GK_StatutMantis": null, "GK_NumeroMantis": null, "GK_DateOuverture": null, "GK_DateCloture": null, "ISF_TagME": true, "ISF_TagMA": false, "ISF_TagIncomplet": false, "ISF_TagIncoherent": false, "ISF_TagDoublon": false, "ISF_TagConnaissance": false, "ISF_ContactMagasinLink_Category": "ISF_ContactMagasin", "ISF_ContactMagasinLink_RecID": "9C5D8143C5144F66B73879C0D3E012FF", "ISF_ContactMagasinLink": "9C5D8143C5144F66B73879C0D3E012FF", "OrganizationUnitParent": "455AE0382AE0474F82A90022A7895A8E", "ESDI_IncidentTemplateLink_Valid": null, "ESDI_IncidentTemplateLink": null, "ISF_Consignes": null, "ISF_NumPremise": null, "PortailUO": null, "PortailUOSelect_Valid": null, "PortailUOSelect": null, "nrn_IsClusterParent": false, "nrn_ClusterIncidentLink_Category": null, "nrn_ClusterIncidentLink_RecID": null, "nrn_ClusterIncidentLink": null, "nrn_CorrelatedIncidentLink_Category": null, "nrn_CorrelatedIncidentLink_RecID": null, "nrn_CorrelatedIncidentLink": null, "nrn_AISummary": null, "ExcludeFromArchival": false, "ISF_SUIVIDESENVOIS": null, "Statut_GINKOIA": null, "ISF_ContactGinkoia": null, "Incident_FPSC": null, "ISF_STATUT_MANTIS": null, "ISF_NUMEROMANTIS": null, "ISF_OuvertGinkoia": null, "ISF_ClotureGinkoia": null, "ISF_OU": "00602/000", "ISF_CreatedByTeam": "N1ESDI", "ISF_ResolvedByTeam": "N1ESDI", "SymptomBrut": null, "ContactCentraleLink_Category": null, "ContactCentraleLink_RecID": null, "ContactCentraleLink": null, "IncMagasin": false, "IncCentrale": false }, { "ActualCategory_Valid": "FE173EFE428949698CCAF599686B0296", "ActualCategory": "COMMANDES", "Category_Valid": "FE173EFE428949698CCAF599686B0296", "Category": "COMMANDES", "CauseCode_Valid": "D32E378AE8DD4EC68D1EBF309736E89B", "CauseCode": "Linked Problem", "ClosedBy": "InternalServices", "ClosedDateTime": "2026-04-16T00:00:29Z", "ClosedDuration": 0, "CreatedBy": "sr", "CreatedDateTime": "2026-04-07T06:23:59Z", "Email": null, "FirstCallResolution": true, "Impact_Valid": "C052472E5ADC45DB94624B6010F24B01", "Impact": "High", "IncidentNumber": 160789, "IsNotification": true, "IsVIP": false, "IsWorkAround": false, "LastModBy": "InternalServices", "LastModDateTime": "2026-04-16T00:00:29Z", "Phone": null, "Priority_Valid": "29CD5D78E16F4D82916C3E933A600096", "Priority": "3", "ProfileFullName": null, "ProfileLink_Category": null, "ProfileLink_RecID": null, "ProfileLink": null, "RecId": "0D5EEE4C148C49F9B214AC35261B6CDE", "Resolution": "Vu avec Eric
je lui indique que la maintenance est toujours en cours jusqu'a 14h
(Automatically Closed)", "Service_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", "Service": "CENTRE APPLICATIF", "SLA": "", "SLALink_Category": null, "SLALink_RecID": null, "SLALink": null, "Source_Valid": "EF789CE160E742F99623DBB4D29C045C", "Source": "Phone", "Status_Valid": "2905321A3B12477A82E94E289F47786B", "Status": "Closed", "Subject": "Centre Applicatif-Impossible d'acceder au commandes réassort ", "Symptom": "Eric nous contacte car il n'arrive pas a accéder au menu des commandes de réassort depuis le centre applicatif (AutoClosed)", "Urgency_Valid": "320F22CAA2984C87B06AEFD3DE6FFBBF", "Urgency": "Low", "LoginId": null, "Owner_Valid": "82A2C03FDE514BEF8053912DAC42054D", "Owner": "sr", "OwnerTeam_Valid": "EBD6EB73CBFE4C70B0B3A8AF144BDCE5", "OwnerTeam": "N1ESDI", "OwnerType": "Employee", "IsNewRecord": false, "AlternateContactLink_Category": null, "AlternateContactLink_RecID": null, "AlternateContactLink": null, "ResolvedDateTime": "2026-04-07T06:27:46Z", "ResolvedBy": "sr", "HoursOfOperation_Valid": "FF57246B2E0047D193C1AEC1011D746B", "HoursOfOperation": "Weekly HOP", "OwnerEmail": "sr@esdi.fr", "OwnerTeamEmail": "", "OwnershipAssignmentEmail": "", "CustomerLocation_Valid": null, "CustomerLocation": null, "IsReportedByAlternateContact": false, "ResolutionEscLink_Category": "Frs_data_escalation_watch", "ResolutionEscLink_RecID": "FD1B1E8DD8FD4A80B6D85FC01A99933F", "ResolutionEscLink": "FD1B1E8DD8FD4A80B6D85FC01A99933F", "ResponseEscLink_Category": "Frs_data_escalation_watch", "ResponseEscLink_RecID": "2A6CCBF7A54D477393F0BD8099F2BBEB", "ResponseEscLink": "2A6CCBF7A54D477393F0BD8099F2BBEB", "WaitingEscLink_Category": "Frs_data_escalation_watch", "WaitingEscLink_RecID": "E4C589C05EC04AF08F085A053FE4A839", "WaitingEscLink": "E4C589C05EC04AF08F085A053FE4A839", "ClosingEscLink_Category": "Frs_data_escalation_watch", "ClosingEscLink_RecID": "CF7CB5AE38ED4B27A8E7218B92D9D687", "ClosingEscLink": "CF7CB5AE38ED4B27A8E7218B92D9D687", "AlternateContactEmail": null, "OrganizationUnitID": "00067/000", "ReportingOrgUnitID_Valid": "F9DDF2E241F440458C1FE883ADE42CEE", "ReportingOrgUnitID": "00067/000", "TypeOfIncident": "Failure", "AlternateContactPhone": null, "TeamManagerEmail": "", "ProblemLink_Category": null, "ProblemLink_RecID": null, "ProblemLink": null, "CustomerDepartment": null, "ActualService_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", "ActualService": "CENTRE APPLICATIF", "CostPerMinute_Currency": "EUR", "CostPerMinute_CurrencyValid": null, "CostPerMinute": null, "IsInFinalState": false, "IsReclassifiedForResolution": false, "KnowledgeLink_Category": null, "KnowledgeLink_RecID": null, "KnowledgeLink": null, "PreviousState": null, "ResolvedByIncidentNumber": null, "TotalTimeSpent": null, "RespondedBy": null, "RespondedDateTime": null, "OrgUnitLink_Category": "OrganizationalUnit", "OrgUnitLink_RecID": "F9DDF2E241F440458C1FE883ADE42CEE", "OrgUnitLink": "F9DDF2E241F440458C1FE883ADE42CEE", "OwningOrgUnitId_Valid": "B56912D800A440C0A51C88768EB6BE47", "OwningOrgUnitId": "ESDI", "ProgressBarPosition": "5", "ResolvedByType": "Agent", "ReportedBy": null, "NewNotes": null, "CreatedByType": "Web Client", "SLADisplayText": "", "ServiceReqLink_Category": null, "ServiceReqLink_RecID": null, "ServiceReqLink": null, "ReadOnly": true, "Cost_Currency": "USD", "Cost_CurrencyValid": "146723BF5B8F45FBBC59240C28E3DBC8", "Cost": "0.0000", "IncidentDetailWorkflowTag": null, "IncidentDetailSummary": null, "IsApprovalNeeded": false, "Approver_Valid": null, "Approver": null, "IsDSMTaskExisted": false, "ApprovalStatus": null, "SocialTextHeader": "Incident 160789: Centre Applicatif-Impossible d'acceder au commandes réassort ", "Subcategory_Valid": "57567F8515324600AF614CE81783B71C", "Subcategory": "Proposition de commande réassort", "helpdesk_Priority_Valid": null, "helpdesk_Priority": null, "ViewType": null, "IncidentNetworkUserName": null, "SendSurveyNotification": false, "EntityLink_Category": null, "EntityLink_RecID": null, "EntityLink": null, "EventCIRecId": null, "IsMasterIncident": false, "IsResolvedByMaster": false, "MasterIncidentLink_Category": null, "MasterIncidentLink_RecID": null, "MasterIncidentLink": null, "ServiceOwnerEmail": null, "IsRelatedIncidentUpdate": false, "IsRelatedIncidentResolutionUpdate": false, "IsUnRead": false, "HRCaseLink_Category": null, "HRCaseLink_RecID": null, "HRCaseLink": null, "ivnt_RequestforInformationorData": false, "ivnt_UpdateRFI": "Chat Incident(s)", "AddChatconversationtoActivityHistory": false, "ivnt_TeamsUserDetailsLink_Category": null, "ivnt_TeamsUserDetailsLink_RecID": null, "ivnt_TeamsUserDetailsLink": null, "VirimaAssetID": null, "RecommendedCategory": null, "RecommendedService": null, "RecommendedSubCategory": null, "Accuracy": null, "IsRecommended": false, "RecomService": null, "RecomCategory": null, "RecomSubCategory": null, "IsRunTicketClassification": false, "GRCRiskLink_Category": null, "GRCRiskLink_RecID": null, "GRCRiskLink": null, "ISF_NbRelances": 0, "ISF_LastReminderDate": null, "ImpactPortail_Valid": null, "ImpactPortail": null, "PortailNom": null, "PortailPrenom": null, "PortailMail": null, "PortailPhone": null, "PortailCategorie_Valid": null, "PortailCategorie": null, "GK_OrigineTicket": null, "GK_Statut": null, "GK_Contact": null, "GK_NumeroTicket": null, "GK_StatutMantis": null, "GK_NumeroMantis": null, "GK_DateOuverture": null, "GK_DateCloture": null, "ISF_TagME": false, "ISF_TagMA": false, "ISF_TagIncomplet": false, "ISF_TagIncoherent": false, "ISF_TagDoublon": false, "ISF_TagConnaissance": false, "ISF_ContactMagasinLink_Category": "ISF_ContactMagasin", "ISF_ContactMagasinLink_RecID": "85941132FE774BFEA6EE95D891385085", "ISF_ContactMagasinLink": "85941132FE774BFEA6EE95D891385085", "OrganizationUnitParent": "06C8CF8D0A4749DE8F2C6FC9D66D225B", "ESDI_IncidentTemplateLink_Valid": "0EFCECFDBA4C44FDB13D0BA67F460D36", "ESDI_IncidentTemplateLink": "0- Pas de modele - CENTRE APPLICATIF", "ISF_Consignes": "ATTENTION => Bien enlever la notion \"OBLIGATOIRE\" avant enregistrement de votre ticket\r\n\r\n\r\n\r\nRappel codification noms des postes :\r\n- pour une caisse = NCxxxxx-y (avec xxxxx = code sociétaire et y = numéro de caisse)\r\n- pour un poste de gestion = NGxxxxx-y (avec xxxxx = code sociétaire et y = numéro de poste)\r\n- pour un serveur = NSxxxxx-y (avec xxxxx = code sociétaire et y = numéro de serveur)\r\n- pour une caisse secours = NCSxxxxxx-y (avec xxxxx = code sociétaire et y = numéro de caisse)", "ISF_NumPremise": null, "PortailUO": null, "PortailUOSelect_Valid": null, "PortailUOSelect": null, "nrn_IsClusterParent": false, "nrn_ClusterIncidentLink_Category": null, "nrn_ClusterIncidentLink_RecID": null, "nrn_ClusterIncidentLink": null, "nrn_CorrelatedIncidentLink_Category": null, "nrn_CorrelatedIncidentLink_RecID": null, "nrn_CorrelatedIncidentLink": null, "nrn_AISummary": null, "ExcludeFromArchival": false, "ISF_SUIVIDESENVOIS": null, "Statut_GINKOIA": null, "ISF_ContactGinkoia": null, "Incident_FPSC": null, "ISF_STATUT_MANTIS": null, "ISF_NUMEROMANTIS": null, "ISF_OuvertGinkoia": null, "ISF_ClotureGinkoia": null, "ISF_OU": "00067/000", "ISF_CreatedByTeam": "N1ESDI", "ISF_ResolvedByTeam": "N1ESDI", "SymptomBrut": null, "ContactCentraleLink_Category": null, "ContactCentraleLink_RecID": null, "ContactCentraleLink": null, "IncMagasin": true, "IncCentrale": false } ] }