From 21fda4103e2f962fc7bdd2e620fd1fb00aa4f09f Mon Sep 17 00:00:00 2001 From: maurane glaude Date: Wed, 2 Sep 2026 14:06:55 +0200 Subject: [PATCH] =?UTF-8?q?=F0=9F=94=A7chore(project):=20remove=20unecessa?= =?UTF-8?q?ry=20files?= MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit remove unecessary files from repository --- .gitignore | 4 +- docs/resultats.json | 5831 ------------------------------------------- 2 files changed, 3 insertions(+), 5832 deletions(-) delete mode 100644 docs/resultats.json diff --git a/.gitignore b/.gitignore index 3b419a0..271cacf 100644 --- a/.gitignore +++ b/.gitignore @@ -4,8 +4,10 @@ src/logwatcher/__pycache__/ *.log __pycache__ -docs/convention* + +docs/conventions.yml docs/resultats.json + .vscode/ .idea/ .coverage \ No newline at end of file diff --git a/docs/resultats.json b/docs/resultats.json deleted file mode 100644 index a118de6..0000000 --- a/docs/resultats.json +++ /dev/null @@ -1,5831 +0,0 @@ -{ - "@odata.context": "https://enseigne-amc.ivanticloud.com/api/odata/$metadata#incidents", - "@odata.count": 378, - "value": [ - { - "ActualCategory_Valid": "FE173EFE428949698CCAF599686B0296", - "ActualCategory": "COMMANDES", - "Category_Valid": "FE173EFE428949698CCAF599686B0296", - "Category": "COMMANDES", - "CauseCode_Valid": "291865D38A3D4763BEC20E47FA249FBC", - "CauseCode": "Software", - "ClosedBy": "InternalServices", - "ClosedDateTime": "2026-04-10T00:00:05Z", - "ClosedDuration": 44, - "CreatedBy": "S", - "CreatedDateTime": "2026-04-01T09:48:25Z", - "Email": null, - "FirstCallResolution": true, - "Impact_Valid": "C052472E5ADC45DB94624B6010F24B01", - "Impact": "High", - "IncidentNumber": 159833, - "IsNotification": true, - "IsVIP": false, - "IsWorkAround": false, - "LastModBy": "InternalServices", - "LastModDateTime": "2026-04-10T00:00:06Z", - "Phone": null, - "Priority_Valid": "29CD5D78E16F4D82916C3E933A600096", - "Priority": "3", - "ProfileFullName": null, - "ProfileLink_Category": null, - "ProfileLink_RecID": null, - "ProfileLink": null, - "RecId": "000A0742096E4DD1BB98A8FF399EFFAA", - "Resolution": "Vu avec Mathilde pour se rapprocher de l'administrateur pour ajout des magasins dans le menu (Automatically Closed)", - "Service_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", - "Service": "CENTRE APPLICATIF", - "SLA": "", - "SLALink_Category": null, - "SLALink_RecID": null, - "SLALink": null, - "Source_Valid": "EF789CE160E742F99623DBB4D29C045C", - "Source": "Phone", - "Status_Valid": "2905321A3B12477A82E94E289F47786B", - "Status": "Closed", - "Subject": "CENTRE APPLICATIF - Magasins non visibles", - "Symptom": "Nom du poste : NG08970-5\r\nAdresse IP : 10.54.11.25\r\n\r\nDans le menu portefeuille de commandes, aucun accès aux magasins. Impossible d'en choisir un. 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"ResponseEscLink": null, - "WaitingEscLink_Category": "Frs_data_escalation_watch", - "WaitingEscLink_RecID": "061423E2ED7143F293373CA8ED96ECD9", - "WaitingEscLink": "061423E2ED7143F293373CA8ED96ECD9", - "ClosingEscLink_Category": "Frs_data_escalation_watch", - "ClosingEscLink_RecID": "9E0698E924E5456EA8F77BD30C4FF80B", - "ClosingEscLink": "9E0698E924E5456EA8F77BD30C4FF80B", - "AlternateContactEmail": null, - "OrganizationUnitID": "00098/000", - "ReportingOrgUnitID_Valid": "A6A99DF334AE4324BBD99FF68065FCF6", - "ReportingOrgUnitID": "00098/000", - "TypeOfIncident": "Failure", - "AlternateContactPhone": null, - "TeamManagerEmail": "", - "ProblemLink_Category": null, - "ProblemLink_RecID": null, - "ProblemLink": null, - "CustomerDepartment": null, - "ActualService_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", - "ActualService": "CENTRE APPLICATIF", - "CostPerMinute_Currency": "EUR", - "CostPerMinute_CurrencyValid": "55B3A21A8B984D2AB2F96B8566FC51A6", - "CostPerMinute": "0.0000", - "IsInFinalState": false, - "IsReclassifiedForResolution": false, - "KnowledgeLink_Category": null, - "KnowledgeLink_RecID": null, - "KnowledgeLink": null, - "PreviousState": null, - "ResolvedByIncidentNumber": null, - "TotalTimeSpent": null, - "RespondedBy": null, - "RespondedDateTime": null, - "OrgUnitLink_Category": "OrganizationalUnit", - "OrgUnitLink_RecID": "A6A99DF334AE4324BBD99FF68065FCF6", - "OrgUnitLink": "A6A99DF334AE4324BBD99FF68065FCF6", - "OwningOrgUnitId_Valid": "B56912D800A440C0A51C88768EB6BE47", - "OwningOrgUnitId": "ESDI", - "ProgressBarPosition": "5", - "ResolvedByType": "Agent", - "ReportedBy": null, - "NewNotes": null, - "CreatedByType": "Web Client", - "SLADisplayText": "", - "ServiceReqLink_Category": null, - "ServiceReqLink_RecID": null, - "ServiceReqLink": null, - "ReadOnly": true, - "Cost_Currency": "USD", - "Cost_CurrencyValid": "146723BF5B8F45FBBC59240C28E3DBC8", - "Cost": "0.0000", - "IncidentDetailWorkflowTag": null, - "IncidentDetailSummary": null, - "IsApprovalNeeded": false, - "Approver_Valid": null, - "Approver": null, - "IsDSMTaskExisted": false, - "ApprovalStatus": null, - "SocialTextHeader": "Incident 177341: CENTRE APPLICATIF - Référence article introuvable", - "Subcategory_Valid": "57567F8515324600AF614CE81783B71C", - "Subcategory": "Proposition de commande réassort", - "helpdesk_Priority_Valid": null, - "helpdesk_Priority": null, - "ViewType": null, - "IncidentNetworkUserName": null, - "SendSurveyNotification": false, - "EntityLink_Category": null, - "EntityLink_RecID": null, - "EntityLink": null, - "EventCIRecId": null, - "IsMasterIncident": false, - "IsResolvedByMaster": false, - "MasterIncidentLink_Category": null, - "MasterIncidentLink_RecID": null, - "MasterIncidentLink": null, - "ServiceOwnerEmail": null, - "IsRelatedIncidentUpdate": false, - "IsRelatedIncidentResolutionUpdate": false, - "IsUnRead": false, - "HRCaseLink_Category": null, - "HRCaseLink_RecID": null, - "HRCaseLink": null, - "ivnt_RequestforInformationorData": false, - "ivnt_UpdateRFI": "Chat Incident(s)", - "AddChatconversationtoActivityHistory": false, - "ivnt_TeamsUserDetailsLink_Category": null, - "ivnt_TeamsUserDetailsLink_RecID": null, - "ivnt_TeamsUserDetailsLink": null, - "VirimaAssetID": null, - "RecommendedCategory": null, - "RecommendedService": null, - "RecommendedSubCategory": null, - "Accuracy": null, - "IsRecommended": false, - "RecomService": null, - "RecomCategory": null, - "RecomSubCategory": null, - "IsRunTicketClassification": false, - "GRCRiskLink_Category": null, - "GRCRiskLink_RecID": null, - "GRCRiskLink": null, - "ISF_NbRelances": 0, - "ISF_LastReminderDate": null, - "ImpactPortail_Valid": null, - "ImpactPortail": null, - "PortailNom": null, - "PortailPrenom": null, - "PortailMail": null, - "PortailPhone": null, - "PortailCategorie_Valid": null, - "PortailCategorie": null, - "GK_OrigineTicket": null, - "GK_Statut": null, - "GK_Contact": null, - "GK_NumeroTicket": null, - "GK_StatutMantis": null, - "GK_NumeroMantis": null, - "GK_DateOuverture": null, - "GK_DateCloture": null, - "ISF_TagME": false, - "ISF_TagMA": false, - "ISF_TagIncomplet": false, - "ISF_TagIncoherent": false, - "ISF_TagDoublon": false, - "ISF_TagConnaissance": false, - "ISF_ContactMagasinLink_Category": "ISF_ContactMagasin", - "ISF_ContactMagasinLink_RecID": "805C5F1A3E07494B83C66A75BEB4CD72", - "ISF_ContactMagasinLink": "805C5F1A3E07494B83C66A75BEB4CD72", - "OrganizationUnitParent": "1650F87324F54A909374BAD0BD6AFA17", - "ESDI_IncidentTemplateLink_Valid": "0EFCECFDBA4C44FDB13D0BA67F460D36", - "ESDI_IncidentTemplateLink": "0- Pas de modele - CENTRE APPLICATIF", - "ISF_Consignes": "ATTENTION => Bien enlever la notion \"OBLIGATOIRE\" avant enregistrement de votre ticket\r\n\r\n\r\n\r\nRappel codification noms des postes :\r\n- pour une caisse = NCxxxxx-y (avec xxxxx = code sociétaire et y = numéro de caisse)\r\n- pour un poste de gestion = NGxxxxx-y (avec xxxxx = code sociétaire et y = numéro de poste)\r\n- pour un serveur = NSxxxxx-y (avec xxxxx = code sociétaire et y = numéro de serveur)\r\n- pour une caisse secours = NCSxxxxxx-y (avec xxxxx = code sociétaire et y = numéro de caisse)", - "ISF_NumPremise": null, - "PortailUO": null, - "PortailUOSelect_Valid": null, - "PortailUOSelect": null, - "nrn_IsClusterParent": false, - "nrn_ClusterIncidentLink_Category": null, - "nrn_ClusterIncidentLink_RecID": null, - "nrn_ClusterIncidentLink": null, - "nrn_CorrelatedIncidentLink_Category": null, - "nrn_CorrelatedIncidentLink_RecID": null, - "nrn_CorrelatedIncidentLink": null, - "nrn_AISummary": null, - "ExcludeFromArchival": false, - "ISF_SUIVIDESENVOIS": null, - "Statut_GINKOIA": null, - "ISF_ContactGinkoia": null, - "Incident_FPSC": null, - "ISF_STATUT_MANTIS": null, - "ISF_NUMEROMANTIS": null, - "ISF_OuvertGinkoia": null, - "ISF_ClotureGinkoia": null, - "ISF_OU": "00098/000", - "ISF_CreatedByTeam": "N1ESDI", - "ISF_ResolvedByTeam": "N1ESDI", - "SymptomBrut": null, - "ContactCentraleLink_Category": null, - "ContactCentraleLink_RecID": null, - "ContactCentraleLink": null, - "IncMagasin": true, - "IncCentrale": false - }, - { - "ActualCategory_Valid": "FE173EFE428949698CCAF599686B0296", - "ActualCategory": "COMMANDES", - "Category_Valid": "FE173EFE428949698CCAF599686B0296", - "Category": "COMMANDES", - "CauseCode_Valid": "291865D38A3D4763BEC20E47FA249FBC", - "CauseCode": "Software", - "ClosedBy": "InternalServices", - "ClosedDateTime": "2026-07-14T00:00:49Z", - "ClosedDuration": 7786, - "CreatedBy": "karine.gardes", - "CreatedDateTime": "2026-07-03T09:07:37Z", - "Email": null, - "FirstCallResolution": false, - "Impact_Valid": "C052472E5ADC45DB94624B6010F24B01", - "Impact": "High", - "IncidentNumber": 249925, - "IsNotification": true, - "IsVIP": false, - "IsWorkAround": false, - "LastModBy": "InternalServices", - "LastModDateTime": "2026-07-14T00:00:49Z", - "Phone": null, - "Priority_Valid": "C51852F3F3544F8A8F78D3E7FDE9EB2E", - "Priority": "2", - "ProfileFullName": null, - "ProfileLink_Category": null, - "ProfileLink_RecID": null, - "ProfileLink": null, - "RecId": "01349B14D9A04980A912FC70AE23CE71", - "Resolution": "Suite à la correction apportée par le référentiel :
Les prix CTC/CTG ont été anticipés pour la référence 421758 TQB en AH26 IF02.
Validation du panier OK
Vu avec Jimmy (Automatically Closed)", - "Service_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", - "Service": "CENTRE APPLICATIF", - "SLA": "", - "SLALink_Category": null, - "SLALink_RecID": null, - "SLALink": null, - "Source_Valid": "EF789CE160E742F99623DBB4D29C045C", - "Source": "Phone", - "Status_Valid": "2905321A3B12477A82E94E289F47786B", - "Status": "Closed", - "Subject": "CENTRE APPLICATIF - erreur lors de tentative de commandes - SAP", - "Symptom": "Nom du poste () SRV-ALBIEZ\r\nAdresse IP () :Assistance rapide\r\nID TeamViewer ():699577086\r\n\r\nMAGASIN SKILOU\r\n\r\nLe magasin appelle car il a un message d'erreur quand il veut passer une commande sur le centre applicatif.\r\n\r\nmessage d'erreur : Commande non validée \r\n04028/000JYMMY SHOP SB- ALBIEZ MONTROND\r\ncode article concerné dans la commande : 76814P\r\nlogin sur lequel est passé la commande : JGORRE\r\ncode magasin sur lequel la commande est faite :04028/000 (AutoClosed)", - "Urgency_Valid": "44021B6CC6E44E598868C4B3306053AE", - "Urgency": "Medium", - "LoginId": null, - "Owner_Valid": "FDC552B416E540E3BCE2FDF76E940D75", - "Owner": "dr", - "OwnerTeam_Valid": "8D592BFF0FC64816BDE4BD51666DAD2C", - "OwnerTeam": "N2INC", - "OwnerType": "Employee", - "IsNewRecord": false, - "AlternateContactLink_Category": null, - "AlternateContactLink_RecID": null, - "AlternateContactLink": null, - "ResolvedDateTime": "2026-07-03T13:18:57Z", - "ResolvedBy": "dr", - "HoursOfOperation_Valid": "FF57246B2E0047D193C1AEC1011D746B", - "HoursOfOperation": "Weekly HOP", - "OwnerEmail": "dr@enseigne.fr", - "OwnerTeamEmail": "a@enseigne.fr,r@enseigne.fr,f@enseigne.fr,dr@enseigne.fr, c@enseigne.fr", - "OwnershipAssignmentEmail": "a@enseigne.fr,r@enseigne.fr,f@enseigne.fr,dr@enseigne.fr, c@enseigne.fr", - "CustomerLocation_Valid": null, - "CustomerLocation": null, - "IsReportedByAlternateContact": false, - "ResolutionEscLink_Category": "Frs_data_escalation_watch", - "ResolutionEscLink_RecID": "0338EB9BF5114EED9E9A3497193990A3", - "ResolutionEscLink": "0338EB9BF5114EED9E9A3497193990A3", - "ResponseEscLink_Category": null, - "ResponseEscLink_RecID": null, - "ResponseEscLink": null, - "WaitingEscLink_Category": "Frs_data_escalation_watch", - "WaitingEscLink_RecID": "E2E7728947E84276B76DDCB29A527F5C", - "WaitingEscLink": "E2E7728947E84276B76DDCB29A527F5C", - "ClosingEscLink_Category": "Frs_data_escalation_watch", - "ClosingEscLink_RecID": "AB29D78ECCA34F129AB8E86BD88C3993", - "ClosingEscLink": "AB29D78ECCA34F129AB8E86BD88C3993", - "AlternateContactEmail": null, - "OrganizationUnitID": "04028/000", - "ReportingOrgUnitID_Valid": "7BEBE8E3269644F98A0AD99867429FFC", - "ReportingOrgUnitID": "04028/000", - "TypeOfIncident": "Failure", - "AlternateContactPhone": null, - "TeamManagerEmail": "a@enseigne.fr", - "ProblemLink_Category": null, - "ProblemLink_RecID": null, - "ProblemLink": null, - "CustomerDepartment": null, - "ActualService_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", - "ActualService": "CENTRE APPLICATIF", - "CostPerMinute_Currency": "EUR", - "CostPerMinute_CurrencyValid": "55B3A21A8B984D2AB2F96B8566FC51A6", - "CostPerMinute": null, - "IsInFinalState": false, - "IsReclassifiedForResolution": false, - "KnowledgeLink_Category": null, - "KnowledgeLink_RecID": null, - "KnowledgeLink": null, - "PreviousState": null, - "ResolvedByIncidentNumber": null, - "TotalTimeSpent": null, - "RespondedBy": null, - "RespondedDateTime": null, - "OrgUnitLink_Category": "OrganizationalUnit", - "OrgUnitLink_RecID": "7BEBE8E3269644F98A0AD99867429FFC", - "OrgUnitLink": "7BEBE8E3269644F98A0AD99867429FFC", - "OwningOrgUnitId_Valid": "F51A03D884D144D097FFE818608DF45A", - "OwningOrgUnitId": "ISF ICC", - "ProgressBarPosition": "5", - "ResolvedByType": "Agent", - "ReportedBy": null, - "NewNotes": null, - "CreatedByType": "Web Client", - "SLADisplayText": "", - "ServiceReqLink_Category": null, - "ServiceReqLink_RecID": null, - "ServiceReqLink": null, - "ReadOnly": true, - "Cost_Currency": "USD", - "Cost_CurrencyValid": "146723BF5B8F45FBBC59240C28E3DBC8", - "Cost": "0.0000", - "IncidentDetailWorkflowTag": null, - "IncidentDetailSummary": null, - "IsApprovalNeeded": false, - "Approver_Valid": null, - "Approver": null, - "IsDSMTaskExisted": false, - "ApprovalStatus": null, - "SocialTextHeader": "Incident 249925: CENTRE APPLICATIF - erreur lors de tentative de commandes - SAP", - "Subcategory_Valid": "7C2F002CE2C944D48A8AA851621C45CD", - "Subcategory": "Reassort", - "helpdesk_Priority_Valid": null, - "helpdesk_Priority": null, - "ViewType": null, - "IncidentNetworkUserName": null, - "SendSurveyNotification": false, - "EntityLink_Category": null, - "EntityLink_RecID": null, - "EntityLink": null, - "EventCIRecId": null, - "IsMasterIncident": false, - "IsResolvedByMaster": false, - "MasterIncidentLink_Category": null, - "MasterIncidentLink_RecID": null, - "MasterIncidentLink": null, - "ServiceOwnerEmail": null, - "IsRelatedIncidentUpdate": false, - "IsRelatedIncidentResolutionUpdate": false, - "IsUnRead": false, - "HRCaseLink_Category": null, - "HRCaseLink_RecID": null, - "HRCaseLink": null, - "ivnt_RequestforInformationorData": false, - "ivnt_UpdateRFI": "Chat Incident(s)", - "AddChatconversationtoActivityHistory": false, - "ivnt_TeamsUserDetailsLink_Category": null, - "ivnt_TeamsUserDetailsLink_RecID": null, - "ivnt_TeamsUserDetailsLink": null, - "VirimaAssetID": null, - "RecommendedCategory": "", - "RecommendedService": "", - "RecommendedSubCategory": "", - "Accuracy": null, - "IsRecommended": false, - "RecomService": null, - "RecomCategory": null, - "RecomSubCategory": null, - "IsRunTicketClassification": false, - "GRCRiskLink_Category": null, - "GRCRiskLink_RecID": null, - "GRCRiskLink": null, - "ISF_NbRelances": 0, - "ISF_LastReminderDate": null, - "ImpactPortail_Valid": null, - "ImpactPortail": null, - "PortailNom": null, - "PortailPrenom": null, - "PortailMail": null, - "PortailPhone": null, - "PortailCategorie_Valid": null, - "PortailCategorie": null, - "GK_OrigineTicket": null, - "GK_Statut": null, - "GK_Contact": null, - "GK_NumeroTicket": null, - "GK_StatutMantis": null, - "GK_NumeroMantis": null, - "GK_DateOuverture": null, - "GK_DateCloture": null, - "ISF_TagME": false, - "ISF_TagMA": false, - "ISF_TagIncomplet": false, - "ISF_TagIncoherent": false, - "ISF_TagDoublon": false, - "ISF_TagConnaissance": false, - "ISF_ContactMagasinLink_Category": "ISF_ContactMagasin", - "ISF_ContactMagasinLink_RecID": "CFBF77EE255443B4AEA13E750A45D65B", - "ISF_ContactMagasinLink": "CFBF77EE255443B4AEA13E750A45D65B", - "OrganizationUnitParent": "B380132365784F0B81D7EBA001B1E90E", - "ESDI_IncidentTemplateLink_Valid": "571FEE4477064D3391901A8E6A8187AB", - "ESDI_IncidentTemplateLink": "CENTRE APPLICATIF - erreur lors de tentative de commandes", - "ISF_Consignes": "Escalade N2INC", - "ISF_NumPremise": null, - "PortailUO": null, - "PortailUOSelect_Valid": null, - "PortailUOSelect": null, - "nrn_IsClusterParent": false, - "nrn_ClusterIncidentLink_Category": null, - "nrn_ClusterIncidentLink_RecID": null, - "nrn_ClusterIncidentLink": null, - "nrn_CorrelatedIncidentLink_Category": null, - "nrn_CorrelatedIncidentLink_RecID": null, - "nrn_CorrelatedIncidentLink": null, - "nrn_AISummary": null, - "ExcludeFromArchival": false, - "ISF_SUIVIDESENVOIS": null, - "Statut_GINKOIA": null, - "ISF_ContactGinkoia": null, - "Incident_FPSC": null, - "ISF_STATUT_MANTIS": null, - "ISF_NUMEROMANTIS": null, - "ISF_OuvertGinkoia": null, - "ISF_ClotureGinkoia": null, - "ISF_OU": "04028/000", - "ISF_CreatedByTeam": "N1ESDI", - "ISF_ResolvedByTeam": "N2INC", - "SymptomBrut": null, - "ContactCentraleLink_Category": null, - "ContactCentraleLink_RecID": null, - "ContactCentraleLink": null, - "IncMagasin": true, - "IncCentrale": false - }, - { - "ActualCategory_Valid": "FE173EFE428949698CCAF599686B0296", - "ActualCategory": "COMMANDES", - "Category_Valid": "FE173EFE428949698CCAF599686B0296", - "Category": "COMMANDES", - "CauseCode_Valid": "E2489F3F7DA34B898CCD9569CA5541F2", - "CauseCode": "Other", - "ClosedBy": "InternalServices", - "ClosedDateTime": "2025-11-26T01:00:09Z", - "ClosedDuration": 814286, - "CreatedBy": "sr", - "CreatedDateTime": "2025-10-12T11:23:01Z", - "Email": null, - "FirstCallResolution": false, - "Impact_Valid": "C052472E5ADC45DB94624B6010F24B01", - "Impact": "High", - "IncidentNumber": 113805, - "IsNotification": true, - "IsVIP": false, - "IsWorkAround": false, - "LastModBy": "InternalServices", - "LastModDateTime": "2025-11-26T01:00:10Z", - "Phone": null, - "Priority_Valid": "C51852F3F3544F8A8F78D3E7FDE9EB2E", - "Priority": "2", - "ProfileFullName": null, - "ProfileLink_Category": null, - "ProfileLink_RecID": null, - "ProfileLink": null, - "RecId": "01A014EC40E546EEBD7D3B8A6CB66696", - "Resolution": "Bonjour,
Un nouveau lien vous a été transmis afin d'accéder à votre adresse mail lié à Interactiv.
Cordialement
Support MESSAGERIE (Automatically Closed)", - "Service_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", - "Service": "CENTRE APPLICATIF", - "SLA": "", - "SLALink_Category": null, - "SLALink_RecID": null, - "SLALink": null, - "Source_Valid": "EF789CE160E742F99623DBB4D29C045C", - "Source": "Phone", - "Status_Valid": "2905321A3B12477A82E94E289F47786B", - "Status": "Closed", - "Subject": "Impossible de se connecter au centre applicatif - Mail non activé", - "Symptom": "
Messaoud nous contacte car il n'arrive pas a se connecter au centre applicatif sur son poste il m’indique qu'il na pas recu de mail configurer son mdp 

mbelaidi@047.reseau-enseigne.fr
mbelaidi

******** N2 *******

Activation adresse mail mbelaidi@047.reseau-enseigne.fr non faite et ne peux donc pas recevoir le lien de réinitialisation du mot de passe centre applicatif 


(AutoClosed)", - "Urgency_Valid": "44021B6CC6E44E598868C4B3306053AE", - "Urgency": "Medium", - "LoginId": null, - "Owner_Valid": null, - "Owner": null, - "OwnerTeam_Valid": "55A1BCD809FB4312A50133A9B87AA475", - "OwnerTeam": "N3HERMES", - "OwnerType": "Employee", - "IsNewRecord": false, - "AlternateContactLink_Category": null, - "AlternateContactLink_RecID": null, - "AlternateContactLink": null, - "ResolvedDateTime": "2025-11-17T10:57:11Z", - "ResolvedBy": "david.kurda", - "HoursOfOperation_Valid": "FF57246B2E0047D193C1AEC1011D746B", - "HoursOfOperation": "Weekly HOP", - "OwnerEmail": null, - "OwnerTeamEmail": "", - "OwnershipAssignmentEmail": "", - "CustomerLocation_Valid": null, - "CustomerLocation": null, - "IsReportedByAlternateContact": false, - "ResolutionEscLink_Category": "Frs_data_escalation_watch", - "ResolutionEscLink_RecID": "a5bfca67a75f11f0a81e6045bde1c1f0", - "ResolutionEscLink": "a5bfca67a75f11f0a81e6045bde1c1f0", - "ResponseEscLink_Category": "Frs_data_escalation_watch", - 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Après l'intervention du service Référentiel sur les deux articles 280812 FCB et 410572 JJO, vous pouvez désormais valider votre commande dans le Centre Applicatif.

Cordialement
Rim
Support Informatique ITS (Automatically Closed)", - "Service_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", - "Service": "CENTRE APPLICATIF", - "SLA": "", - "SLALink_Category": null, - "SLALink_RecID": null, - "SLALink": null, - "Source_Valid": "EF789CE160E742F99623DBB4D29C045C", - "Source": "Phone", - "Status_Valid": "2905321A3B12477A82E94E289F47786B", - "Status": "Closed", - "Subject": "CENTRE APPLICATIF - erreur lors de tentative de commandes", - "Symptom": "Nom du poste () :NP04270-1\r\nAdresse IP () :10.53.194.192\r\nID TeamViewer ():1 094 130 696\r\n\r\nLe magasin appelle car il a un message d'erreur quand il veut passer une commande sur le centre applicatif.\r\n\r\nmessage d'erreur : commande non validée\r\ncode article concerné dans la commande : trop d'articles (46 modeles)\r\nlogin sur lequel est passé la commande : allison c\r\ncode magasin sur lequel la commande est faite :00358/000 -- 00424/000--00427/000 et 00451/000\r\n\r\n\r\nAllison à testé magasin par magasin mais la même erreur avec le nom du magasin apparait à chaque fois. 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Vu avec SAP, référentiel et Supply > Retrait du statut Z1
Article en 12A désormais disponible sur le Centre Applicatif (Automatically Closed)", - "Service_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", - "Service": "CENTRE APPLICATIF", - "SLA": "", - "SLALink_Category": null, - "SLALink_RecID": null, - "SLALink": null, - "Source_Valid": "FF0467C231124B2FA2DB2156632C8A92", - "Source": "Email", - "Status_Valid": "2905321A3B12477A82E94E289F47786B", - "Status": "Closed", - "Subject": "CENTRE APPLICATIF - Saisie commande taille indispo - SAP", - "Symptom": "

Bonjour,

 

J’ai besoin de commander 2 quantités en 12 Ans sur la réf ci-dessous mais je n’ai pas la possibilité :

 

 

Pouvez-vous me renseigner pourquoi je ne peux pas et quelle solution je peux avoir svp ?

 

Merci pour votre retour,

 

Cordialement,

 

 

INTERSPORT CHABAUTY SPORT CO

Thibaud GERMON
Assistant clubs et collectivités

 

 

Tel : 02.55.21.00.22

adv.c@reseau-enseigne.fr

 

    

 

Consultez nos catalogues en cliquant sur ce lien : Catalogues enseigne Clubs & Collectivités

Faites votre devis sur notre site dédié aux Clubs, Collectivités et Entreprises : www.enseigne-clubs.fr

 

 

\r\n
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NP07870-2
TV : 751989365

Appel  de Rémi car il n'a plus accès au réassort depuis la maintenance
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"IncidentNumber": 166814, - "IsNotification": true, - "IsVIP": false, - "IsWorkAround": false, - "LastModBy": "InternalServices", - "LastModDateTime": "2026-05-27T00:00:35Z", - "Phone": null, - "Priority_Valid": "C51852F3F3544F8A8F78D3E7FDE9EB2E", - "Priority": "2", - "ProfileFullName": null, - "ProfileLink_Category": null, - "ProfileLink_RecID": null, - "ProfileLink": null, - "RecId": "05B51180BDE74DBD95F38730D7C19117", - "Resolution": "Vu avec Pauline qui a pu réaliser la commande après un nouvel essai
Clôture de l'incident (Automatically Closed)", - "Service_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", - "Service": "CENTRE APPLICATIF", - "SLA": "", - "SLALink_Category": null, - "SLALink_RecID": null, - "SLALink": null, - "Source_Valid": "EF789CE160E742F99623DBB4D29C045C", - "Source": "Phone", - "Status_Valid": "2905321A3B12477A82E94E289F47786B", - "Status": "Closed", - "Subject": "CENTRE APPLICATIF - erreur lors de tentative de commandes - Att retour Pauline", - "Symptom": "Nom du poste () :NG05810-7\r\nAdresse IP () : 10.54.36.27\r\nID TeamViewer (): 435 333 812\r\n\r\nLe magasin appelle car il a un message d'erreur quand il veut passer une commande sur le centre applicatif.\r\n\r\nmessage d'erreur : commande non validée\r\ncode article concerné dans la commande : toutes la commande\r\nlogin sur lequel est passé la commande : prebillard\r\ncode magasin sur lequel la commande est faite :00581/000\r\n\r\nLe problème est sur tous les pc\r\ncodes articles :\r\n5000035 / 5000031001 / 5000031009 / 6001819 / 6001816 / 6001818 /\r\n5008050 / 543231 / 5011626 / 305330 / 0731045 / 5306596 / 6001619 /\r\nSX7664 / (AutoClosed)", - 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Appel de Yvan qui n'arrive pas à passé les commande reassort depuis le centre applicatif
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"GK_DateCloture": null, - "ISF_TagME": false, - "ISF_TagMA": false, - "ISF_TagIncomplet": false, - "ISF_TagIncoherent": false, - "ISF_TagDoublon": false, - "ISF_TagConnaissance": false, - "ISF_ContactMagasinLink_Category": "ISF_ContactMagasin", - "ISF_ContactMagasinLink_RecID": "59DFD253F9E54892AE5934F500CEC90F", - "ISF_ContactMagasinLink": "59DFD253F9E54892AE5934F500CEC90F", - "OrganizationUnitParent": "583E94554F3C422EBDE25D6A47D5C770", - "ESDI_IncidentTemplateLink_Valid": null, - "ESDI_IncidentTemplateLink": null, - "ISF_Consignes": null, - "ISF_NumPremise": null, - "PortailUO": null, - "PortailUOSelect_Valid": null, - "PortailUOSelect": null, - "nrn_IsClusterParent": false, - "nrn_ClusterIncidentLink_Category": null, - "nrn_ClusterIncidentLink_RecID": null, - "nrn_ClusterIncidentLink": null, - "nrn_CorrelatedIncidentLink_Category": null, - "nrn_CorrelatedIncidentLink_RecID": null, - "nrn_CorrelatedIncidentLink": null, - "nrn_AISummary": null, - "ExcludeFromArchival": false, - "ISF_SUIVIDESENVOIS": null, - "Statut_GINKOIA": null, - "ISF_ContactGinkoia": null, - "Incident_FPSC": null, - "ISF_STATUT_MANTIS": null, - "ISF_NUMEROMANTIS": null, - "ISF_OuvertGinkoia": null, - "ISF_ClotureGinkoia": null, - "ISF_OU": "05753/000", - "ISF_CreatedByTeam": "N1ESDI", - "ISF_ResolvedByTeam": "N1ESDI", - "SymptomBrut": null, - "ContactCentraleLink_Category": null, - "ContactCentraleLink_RecID": null, - "ContactCentraleLink": null, - "IncMagasin": false, - "IncCentrale": false - }, - { - "ActualCategory_Valid": "FE173EFE428949698CCAF599686B0296", - "ActualCategory": "COMMANDES", - "Category_Valid": "FE173EFE428949698CCAF599686B0296", - "Category": "COMMANDES", - "CauseCode_Valid": "D8D0E5DEBC4345D79E36574DEDD28037", - "CauseCode": "Request for information", - "ClosedBy": "InternalServices", - "ClosedDateTime": "2026-07-04T00:00:45Z", - "ClosedDuration": 319, - "CreatedBy": "tb", - "CreatedDateTime": "2026-06-25T13:10:18Z", - "Email": null, - "FirstCallResolution": true, - "Impact_Valid": "C052472E5ADC45DB94624B6010F24B01", - "Impact": "High", - "IncidentNumber": 178136, - "IsNotification": true, - "IsVIP": false, - "IsWorkAround": false, - "LastModBy": "InternalServices", - "LastModDateTime": "2026-07-04T00:00:45Z", - "Phone": null, - "Priority_Valid": "C51852F3F3544F8A8F78D3E7FDE9EB2E", - "Priority": "2", - "ProfileFullName": null, - "ProfileLink_Category": null, - "ProfileLink_RecID": null, - "ProfileLink": null, - "RecId": "072E3262278148879B682A303854B89D", - "Resolution": "Vu avec Laurena, il n'y a pas d'historique mais le mail est envoyé sur le mail du compte interactiv par contre.
Elle va voir avec le propriétaire du compte pour accéder aux mails de commandes. (Automatically Closed)", - "Service_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", - "Service": "CENTRE APPLICATIF", - "SLA": "", - "SLALink_Category": null, - "SLALink_RecID": null, - "SLALink": null, - "Source_Valid": "EF789CE160E742F99623DBB4D29C045C", - "Source": "Phone", - "Status_Valid": "2905321A3B12477A82E94E289F47786B", - "Status": "Closed", - "Subject": "CENTRE APPLICATIF - demande d'assistance", - "Symptom": "Poste: NG05700-3\r\nIP:10.53.244.23\r\n\r\nSouhaite savoir ou se trouve l'historique de commande sur le centre applicatif pour des commandes de réassort. (AutoClosed)", - "Urgency_Valid": "44021B6CC6E44E598868C4B3306053AE", - "Urgency": "Medium", - "LoginId": null, - "Owner_Valid": "6D16C8948A5F4B2580A63C337F38FAF2", - "Owner": "tb", - "OwnerTeam_Valid": "EBD6EB73CBFE4C70B0B3A8AF144BDCE5", - "OwnerTeam": "N1ESDI", - "OwnerType": "Employee", - "IsNewRecord": false, - "AlternateContactLink_Category": null, - "AlternateContactLink_RecID": null, - "AlternateContactLink": null, - "ResolvedDateTime": "2026-06-25T13:15:37Z", - "ResolvedBy": "tb", - "HoursOfOperation_Valid": "FF57246B2E0047D193C1AEC1011D746B", - "HoursOfOperation": "Weekly HOP", - "OwnerEmail": "tb@esdi.fr", - "OwnerTeamEmail": "", - "OwnershipAssignmentEmail": "", - "CustomerLocation_Valid": null, - "CustomerLocation": null, - "IsReportedByAlternateContact": false, - "ResolutionEscLink_Category": "Frs_data_escalation_watch", - "ResolutionEscLink_RecID": "2D11E3576B504E9A8717F640E0753A58", - "ResolutionEscLink": "2D11E3576B504E9A8717F640E0753A58", - "ResponseEscLink_Category": null, - 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"Approver_Valid": null, - "Approver": null, - "IsDSMTaskExisted": false, - "ApprovalStatus": null, - "SocialTextHeader": "Incident 178136: CENTRE APPLICATIF - demande d'assistance", - "Subcategory_Valid": "7C2F002CE2C944D48A8AA851621C45CD", - "Subcategory": "Reassort", - "helpdesk_Priority_Valid": null, - "helpdesk_Priority": null, - "ViewType": null, - "IncidentNetworkUserName": null, - "SendSurveyNotification": false, - "EntityLink_Category": null, - "EntityLink_RecID": null, - "EntityLink": null, - "EventCIRecId": null, - "IsMasterIncident": false, - "IsResolvedByMaster": false, - "MasterIncidentLink_Category": null, - "MasterIncidentLink_RecID": null, - "MasterIncidentLink": null, - "ServiceOwnerEmail": null, - "IsRelatedIncidentUpdate": false, - "IsRelatedIncidentResolutionUpdate": false, - "IsUnRead": false, - "HRCaseLink_Category": null, - "HRCaseLink_RecID": null, - "HRCaseLink": null, - "ivnt_RequestforInformationorData": false, - "ivnt_UpdateRFI": "Chat Incident(s)", - "AddChatconversationtoActivityHistory": false, - 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"ISF_TagIncomplet": false, - "ISF_TagIncoherent": false, - "ISF_TagDoublon": false, - "ISF_TagConnaissance": false, - "ISF_ContactMagasinLink_Category": "ISF_ContactMagasin", - "ISF_ContactMagasinLink_RecID": "10D7240B81484462BC360FE7A4C65765", - "ISF_ContactMagasinLink": "10D7240B81484462BC360FE7A4C65765", - "OrganizationUnitParent": "DE4CB628CDBE4556A1ECA4720C05F389", - "ESDI_IncidentTemplateLink_Valid": null, - "ESDI_IncidentTemplateLink": null, - "ISF_Consignes": null, - "ISF_NumPremise": null, - "PortailUO": null, - "PortailUOSelect_Valid": null, - "PortailUOSelect": null, - "nrn_IsClusterParent": false, - "nrn_ClusterIncidentLink_Category": null, - "nrn_ClusterIncidentLink_RecID": null, - "nrn_ClusterIncidentLink": null, - "nrn_CorrelatedIncidentLink_Category": null, - "nrn_CorrelatedIncidentLink_RecID": null, - "nrn_CorrelatedIncidentLink": null, - "nrn_AISummary": null, - "ExcludeFromArchival": false, - "ISF_SUIVIDESENVOIS": null, - "Statut_GINKOIA": null, - "ISF_ContactGinkoia": null, - "Incident_FPSC": null, - "ISF_STATUT_MANTIS": null, - "ISF_NUMEROMANTIS": null, - "ISF_OuvertGinkoia": null, - "ISF_ClotureGinkoia": null, - "ISF_OU": "00570/000", - "ISF_CreatedByTeam": "N1ESDI", - "ISF_ResolvedByTeam": "N1ESDI", - "SymptomBrut": null, - "ContactCentraleLink_Category": null, - "ContactCentraleLink_RecID": null, - "ContactCentraleLink": null, - "IncMagasin": true, - "IncCentrale": false - }, - { - "ActualCategory_Valid": "FE173EFE428949698CCAF599686B0296", - "ActualCategory": "COMMANDES", - "Category_Valid": "FE173EFE428949698CCAF599686B0296", - "Category": "COMMANDES", - "CauseCode_Valid": "D32E378AE8DD4EC68D1EBF309736E89B", - "CauseCode": "Linked Problem", - "ClosedBy": "InternalServices", - "ClosedDateTime": "2025-12-17T01:00:13Z", - "ClosedDuration": 13681, - "CreatedBy": "n", - "CreatedDateTime": "2025-12-08T09:41:36Z", - "Email": null, - "FirstCallResolution": false, - "Impact_Valid": "C052472E5ADC45DB94624B6010F24B01", - "Impact": "High", - "IncidentNumber": 130557, - "IsNotification": true, - "IsVIP": false, - "IsWorkAround": false, - "LastModBy": "InternalServices", - "LastModDateTime": "2025-12-17T01:00:13Z", - "Phone": null, - "Priority_Valid": "29CD5D78E16F4D82916C3E933A600096", - "Priority": "3", - "ProfileFullName": null, - "ProfileLink_Category": null, - "ProfileLink_RecID": null, - "ProfileLink": null, - "RecId": "07DFC05A89244921855FF03A4658AFBF", - "Resolution": "Vu avec isabelle pour rajouter les droits via l'espace administration
Accès OK (Automatically Closed)", - "Service_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", - "Service": "CENTRE APPLICATIF", - "SLA": "", - "SLALink_Category": null, - "SLALink_RecID": null, - "SLALink": null, - "Source_Valid": "EF789CE160E742F99623DBB4D29C045C", - "Source": "Phone", - "Status_Valid": "2905321A3B12477A82E94E289F47786B", - "Status": "Closed", - "Subject": "CENTRE APPLICATIF - Erreur création commande", - "Symptom": "Problématique : L'utilisatrice n'a pas le choix d'enseigne ou magasin lorsqu'elle veut créer des commandes sur Centre Applicatif, aucuns choix dans le menu déroulant.\r\n\r\nLogin : igoutard (AutoClosed)", - "Urgency_Valid": "320F22CAA2984C87B06AEFD3DE6FFBBF", - "Urgency": "Low", - "LoginId": null, - "Owner_Valid": "FDC552B416E540E3BCE2FDF76E940D75", - "Owner": "dr", - "OwnerTeam_Valid": "8D592BFF0FC64816BDE4BD51666DAD2C", - "OwnerTeam": "N2INC", - "OwnerType": "Employee", - "IsNewRecord": false, - "AlternateContactLink_Category": null, - "AlternateContactLink_RecID": null, - 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"ISF_TagConnaissance": false, - "ISF_ContactMagasinLink_Category": "ISF_ContactMagasin", - "ISF_ContactMagasinLink_RecID": "48385B33DB3F4159A494AB03FD0EFF41", - "ISF_ContactMagasinLink": "48385B33DB3F4159A494AB03FD0EFF41", - "OrganizationUnitParent": "9A62AC3637324DA390CE6AC54E227A20", - "ESDI_IncidentTemplateLink_Valid": null, - "ESDI_IncidentTemplateLink": null, - "ISF_Consignes": null, - "ISF_NumPremise": null, - "PortailUO": null, - "PortailUOSelect_Valid": null, - "PortailUOSelect": null, - "nrn_IsClusterParent": false, - "nrn_ClusterIncidentLink_Category": null, - "nrn_ClusterIncidentLink_RecID": null, - "nrn_ClusterIncidentLink": null, - "nrn_CorrelatedIncidentLink_Category": null, - "nrn_CorrelatedIncidentLink_RecID": null, - "nrn_CorrelatedIncidentLink": null, - "nrn_AISummary": null, - "ExcludeFromArchival": false, - "ISF_SUIVIDESENVOIS": null, - "Statut_GINKOIA": null, - "ISF_ContactGinkoia": null, - "Incident_FPSC": null, - "ISF_STATUT_MANTIS": null, - "ISF_NUMEROMANTIS": null, - "ISF_OuvertGinkoia": null, - "ISF_ClotureGinkoia": null, - "ISF_OU": "00083/000", - "ISF_CreatedByTeam": "N1ESDI", - "ISF_ResolvedByTeam": "N2INC", - "SymptomBrut": null, - "ContactCentraleLink_Category": null, - "ContactCentraleLink_RecID": null, - "ContactCentraleLink": null, - "IncMagasin": false, - "IncCentrale": false - }, - { - "ActualCategory_Valid": "FE173EFE428949698CCAF599686B0296", - "ActualCategory": "COMMANDES", - "Category_Valid": "FE173EFE428949698CCAF599686B0296", - "Category": "COMMANDES", - "CauseCode_Valid": "D32E378AE8DD4EC68D1EBF309736E89B", - "CauseCode": "Linked Problem", - "ClosedBy": "InternalServices", - "ClosedDateTime": "2025-10-18T00:00:20Z", - "ClosedDuration": 17932, - "CreatedBy": "n", - "CreatedDateTime": "2025-10-08T12:50:29Z", - "Email": null, - "FirstCallResolution": false, - "Impact_Valid": "C052472E5ADC45DB94624B6010F24B01", - "Impact": "High", - "IncidentNumber": 112774, - "IsNotification": true, - "IsVIP": false, - "IsWorkAround": false, - "LastModBy": "InternalServices", - "LastModDateTime": "2025-10-18T00:00:21Z", - "Phone": null, - "Priority_Valid": "29CD5D78E16F4D82916C3E933A600096", - "Priority": "3", - "ProfileFullName": null, - "ProfileLink_Category": null, - "ProfileLink_RecID": null, - "ProfileLink": null, - "RecId": "0926BE0EB28240488754285EC6E4A0B5", - "Resolution": "Vu avec Rolland > rajout de l'adresse mail fait en passant par le formulaire de modification de membre via INTERACTIV (Automatically Closed)", - "Service_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", - "Service": "CENTRE APPLICATIF", - "SLA": "", - "SLALink_Category": null, - "SLALink_RecID": null, - "SLALink": null, - "Source_Valid": "EF789CE160E742F99623DBB4D29C045C", - "Source": "Phone", - "Status_Valid": "2905321A3B12477A82E94E289F47786B", - "Status": "Closed", - "Subject": "CENTRE APPLICATIF - COMMANDES", - "Symptom": "Problématique : L'utilisateur voudrait recevoir le résumé de ces commandes du Centre Applicatif, sur une seconde adresse en copie.
Pour l'instant il les reçoit sur rolland.klein 0623@reseau-enseigne.fr
Il voudrait qu'une copie du mail soit directement envoyé à l'adresse mathier@wanadoo.fr
Impossible de le faire pour cette adresse mail.

Login : rklein


(AutoClosed)", - "Urgency_Valid": "320F22CAA2984C87B06AEFD3DE6FFBBF", - "Urgency": "Low", - "LoginId": null, - "Owner_Valid": "FDC552B416E540E3BCE2FDF76E940D75", - "Owner": "dr", - "OwnerTeam_Valid": "8D592BFF0FC64816BDE4BD51666DAD2C", - "OwnerTeam": "N2INC", - "OwnerType": "Employee", - "IsNewRecord": false, - "AlternateContactLink_Category": null, - "AlternateContactLink_RecID": null, - "AlternateContactLink": null, - "ResolvedDateTime": "2025-10-09T08:54:21Z", - "ResolvedBy": "dr", - "HoursOfOperation_Valid": "FF57246B2E0047D193C1AEC1011D746B", - "HoursOfOperation": "Weekly HOP", - "OwnerEmail": "dr@enseigne.fr", - "OwnerTeamEmail": "a@enseigne.fr,r@enseigne.fr,f@enseigne.fr,dr@enseigne.fr, c@enseigne.fr", - "OwnershipAssignmentEmail": "a@enseigne.fr,r@enseigne.fr,f@enseigne.fr,dr@enseigne.fr, c@enseigne.fr", - "CustomerLocation_Valid": null, - "CustomerLocation": null, - "IsReportedByAlternateContact": false, - "ResolutionEscLink_Category": "Frs_data_escalation_watch", - "ResolutionEscLink_RecID": "0fb61412a44611f0a81e7ced8d2e850f", - "ResolutionEscLink": "0fb61412a44611f0a81e7ced8d2e850f", - "ResponseEscLink_Category": "Frs_data_escalation_watch", - "ResponseEscLink_RecID": "0fb61410a44611f0a81e7ced8d2e850f", - "ResponseEscLink": "0fb61410a44611f0a81e7ced8d2e850f", - "WaitingEscLink_Category": "Frs_data_escalation_watch", - "WaitingEscLink_RecID": "0fb6140ea44611f0a81e7ced8d2e850f", - "WaitingEscLink": "0fb6140ea44611f0a81e7ced8d2e850f", - "ClosingEscLink_Category": "Frs_data_escalation_watch", - "ClosingEscLink_RecID": "0fb61411a44611f0a81e7ced8d2e850f", - "ClosingEscLink": "0fb61411a44611f0a81e7ced8d2e850f", - "AlternateContactEmail": null, - "OrganizationUnitID": "00623/000", - "ReportingOrgUnitID_Valid": "D98416555D144159B2B5D11961C95454", - "ReportingOrgUnitID": "00623/000", - "TypeOfIncident": "Failure", - "AlternateContactPhone": null, - "TeamManagerEmail": "a@enseigne.fr", - "ProblemLink_Category": null, - "ProblemLink_RecID": null, - "ProblemLink": null, - "CustomerDepartment": null, - "ActualService_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", - "ActualService": "CENTRE APPLICATIF", - "CostPerMinute_Currency": "EUR", - "CostPerMinute_CurrencyValid": "55B3A21A8B984D2AB2F96B8566FC51A6", - "CostPerMinute": null, - "IsInFinalState": false, - "IsReclassifiedForResolution": false, - "KnowledgeLink_Category": null, - "KnowledgeLink_RecID": null, - "KnowledgeLink": null, - "PreviousState": null, - "ResolvedByIncidentNumber": null, - "TotalTimeSpent": null, - "RespondedBy": null, - "RespondedDateTime": null, - "OrgUnitLink_Category": "OrganizationalUnit", - "OrgUnitLink_RecID": "D98416555D144159B2B5D11961C95454", - "OrgUnitLink": "D98416555D144159B2B5D11961C95454", - "OwningOrgUnitId_Valid": "F51A03D884D144D097FFE818608DF45A", - "OwningOrgUnitId": "ISF ICC", - "ProgressBarPosition": "5", - "ResolvedByType": "Agent", - "ReportedBy": null, - "NewNotes": null, - "CreatedByType": "Web Client", - "SLADisplayText": "", - "ServiceReqLink_Category": null, - "ServiceReqLink_RecID": null, - "ServiceReqLink": null, - "ReadOnly": true, - "Cost_Currency": "USD", - "Cost_CurrencyValid": "146723BF5B8F45FBBC59240C28E3DBC8", - "Cost": "0.0000", - "IncidentDetailWorkflowTag": null, - "IncidentDetailSummary": null, - "IsApprovalNeeded": false, - "Approver_Valid": null, - "Approver": null, - "IsDSMTaskExisted": false, - "ApprovalStatus": null, - "SocialTextHeader": "Incident 112774: CENTRE APPLICATIF - COMMANDES", - "Subcategory_Valid": "57567F8515324600AF614CE81783B71C", - "Subcategory": "Proposition de commande réassort", - "helpdesk_Priority_Valid": null, - "helpdesk_Priority": null, - "ViewType": null, - "IncidentNetworkUserName": null, - "SendSurveyNotification": false, - "EntityLink_Category": null, - "EntityLink_RecID": null, - "EntityLink": null, - "EventCIRecId": null, - "IsMasterIncident": false, - "IsResolvedByMaster": false, - "MasterIncidentLink_Category": null, - "MasterIncidentLink_RecID": null, - "MasterIncidentLink": null, - "ServiceOwnerEmail": null, - "IsRelatedIncidentUpdate": false, - "IsRelatedIncidentResolutionUpdate": false, - "IsUnRead": false, - "HRCaseLink_Category": null, - "HRCaseLink_RecID": null, - "HRCaseLink": null, - "ivnt_RequestforInformationorData": false, - "ivnt_UpdateRFI": "Chat Incident(s)", - "AddChatconversationtoActivityHistory": false, - "ivnt_TeamsUserDetailsLink_Category": null, - "ivnt_TeamsUserDetailsLink_RecID": null, - "ivnt_TeamsUserDetailsLink": null, - "VirimaAssetID": null, - "RecommendedCategory": null, - "RecommendedService": null, - "RecommendedSubCategory": null, - "Accuracy": null, - "IsRecommended": false, - "RecomService": null, - "RecomCategory": null, - "RecomSubCategory": null, - "IsRunTicketClassification": false, - "GRCRiskLink_Category": null, - "GRCRiskLink_RecID": null, - "GRCRiskLink": null, - "ISF_NbRelances": 0, - "ISF_LastReminderDate": null, - "ImpactPortail_Valid": null, - "ImpactPortail": null, - "PortailNom": null, - "PortailPrenom": null, - "PortailMail": null, - "PortailPhone": null, - "PortailCategorie_Valid": null, - "PortailCategorie": null, - "GK_OrigineTicket": null, - "GK_Statut": null, - "GK_Contact": null, - "GK_NumeroTicket": null, - "GK_StatutMantis": null, - "GK_NumeroMantis": null, - "GK_DateOuverture": null, - "GK_DateCloture": null, - "ISF_TagME": false, - "ISF_TagMA": false, - "ISF_TagIncomplet": false, - "ISF_TagIncoherent": false, - "ISF_TagDoublon": false, - "ISF_TagConnaissance": false, - "ISF_ContactMagasinLink_Category": "ISF_ContactMagasin", - "ISF_ContactMagasinLink_RecID": "EBB4EADD16184778B449F7018A9EC5F2", - "ISF_ContactMagasinLink": "EBB4EADD16184778B449F7018A9EC5F2", - "OrganizationUnitParent": "A9391A370BA44D6E983CCD23D8E627E8", - "ESDI_IncidentTemplateLink_Valid": null, - "ESDI_IncidentTemplateLink": null, - "ISF_Consignes": null, - "ISF_NumPremise": null, - "PortailUO": null, - "PortailUOSelect_Valid": null, - "PortailUOSelect": null, - "nrn_IsClusterParent": false, - "nrn_ClusterIncidentLink_Category": null, - "nrn_ClusterIncidentLink_RecID": null, - "nrn_ClusterIncidentLink": null, - "nrn_CorrelatedIncidentLink_Category": null, - "nrn_CorrelatedIncidentLink_RecID": null, - "nrn_CorrelatedIncidentLink": null, - "nrn_AISummary": null, - "ExcludeFromArchival": false, - "ISF_SUIVIDESENVOIS": null, - "Statut_GINKOIA": null, - "ISF_ContactGinkoia": null, - "Incident_FPSC": null, - "ISF_STATUT_MANTIS": null, - "ISF_NUMEROMANTIS": null, - "ISF_OuvertGinkoia": null, - "ISF_ClotureGinkoia": null, - "ISF_OU": "00623/000", - "ISF_CreatedByTeam": "N1ESDI", - "ISF_ResolvedByTeam": "N2INC", - "SymptomBrut": null, - "ContactCentraleLink_Category": null, - "ContactCentraleLink_RecID": null, - "ContactCentraleLink": null, - "IncMagasin": false, - "IncCentrale": false - }, - { - "ActualCategory_Valid": "FE173EFE428949698CCAF599686B0296", - "ActualCategory": "COMMANDES", - "Category_Valid": "FE173EFE428949698CCAF599686B0296", - "Category": "COMMANDES", - "CauseCode_Valid": "D32E378AE8DD4EC68D1EBF309736E89B", - "CauseCode": "Linked Problem", - "ClosedBy": "InternalServices", - "ClosedDateTime": "2025-10-16T00:00:13Z", - "ClosedDuration": 7510, - "CreatedBy": "Email Listener", - "CreatedDateTime": "2025-10-07T10:03:42Z", - "Email": "pl@enseigne.fr", - "FirstCallResolution": false, - "Impact_Valid": "C052472E5ADC45DB94624B6010F24B01", - "Impact": "High", - "IncidentNumber": 112278, - "IsNotification": true, - "IsVIP": false, - "IsWorkAround": false, - "LastModBy": "InternalServices", - "LastModDateTime": "2025-10-16T00:00:14Z", - "Phone": null, - "Priority_Valid": "C51852F3F3544F8A8F78D3E7FDE9EB2E", - "Priority": "2", - "ProfileFullName": "Pedro SALCEDO LEMGRUBER", - "ProfileLink_Category": "Employee", - "ProfileLink_RecID": "B3EF7FC12724462EB91ECEE1FFC01A9A", - "ProfileLink": "B3EF7FC12724462EB91ECEE1FFC01A9A", - "RecId": "0946A1161B5D444198A9B92EB0558E6C", - "Resolution": "Rajout du droit d'accès sur le centre applicatif
Mail de confirmation envoyé (Automatically Closed)", - "Service_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", - "Service": "CENTRE APPLICATIF", - "SLA": "", - "SLALink_Category": null, - "SLALink_RecID": null, - "SLALink": null, - "Source_Valid": "FF0467C231124B2FA2DB2156632C8A92", - "Source": "Email", - "Status_Valid": "2905321A3B12477A82E94E289F47786B", - "Status": "Closed", - "Subject": "Accès Commande de Réassort", - "Symptom": "\r\n\r\n\r\n\r\n\r\n\r\n\r\n
\r\n

Bonjour,

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Je rencontre des difficultés pour accéder à la page\r\nCommande de Réassort. Après m’être connecté avec succès au centre applicatif, je ne parviens pas à sélectionner aucune enseigne.

\r\n

Pourriez-vous m’aider, s’il vous plaît ?

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Bien cordialement,

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Cordialement,

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\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n
\r\n

\r\n		\r\n

Pedro LEMGRUBER
\r\nData Manager – Service Référentiels

\r\n		\r\n

 

\r\n
\r\n

 

\r\n		\r\n

2 rue Victor Hugo, 91160 Longjumeau

\r\n

pl@enseigne.fr

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\r\n		\r\n

 

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     \r\n    

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\r\n
\r\n\r\n (AutoClosed)", - "Urgency_Valid": "44021B6CC6E44E598868C4B3306053AE", - "Urgency": "Medium", - "LoginId": "PSALCEDO LEMGRUBER", - "Owner_Valid": "FDC552B416E540E3BCE2FDF76E940D75", - "Owner": "dr", - "OwnerTeam_Valid": "8D592BFF0FC64816BDE4BD51666DAD2C", - "OwnerTeam": "N2INC", - "OwnerType": "Employee", - "IsNewRecord": false, - "AlternateContactLink_Category": null, - "AlternateContactLink_RecID": null, - "AlternateContactLink": null, - "ResolvedDateTime": "2025-10-07T14:13:34Z", - "ResolvedBy": "dr", - "HoursOfOperation_Valid": "FF57246B2E0047D193C1AEC1011D746B", - "HoursOfOperation": "Weekly HOP", - "OwnerEmail": "dr@enseigne.fr", - "OwnerTeamEmail": "a@enseigne.fr,r@enseigne.fr,f@enseigne.fr,dr@enseigne.fr, c@enseigne.fr", - "OwnershipAssignmentEmail": "a@enseigne.fr,r@enseigne.fr,f@enseigne.fr,dr@enseigne.fr, c@enseigne.fr", - "CustomerLocation_Valid": null, - "CustomerLocation": null, - "IsReportedByAlternateContact": false, - "ResolutionEscLink_Category": "Frs_data_escalation_watch", - 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"ClosedBy": "InternalServices", - "ClosedDateTime": "2026-04-09T00:00:29Z", - "ClosedDuration": 109, - "CreatedBy": "ol", - "CreatedDateTime": "2026-03-31T10:10:54Z", - "Email": null, - "FirstCallResolution": true, - "Impact_Valid": "C052472E5ADC45DB94624B6010F24B01", - "Impact": "High", - "IncidentNumber": 159562, - "IsNotification": true, - "IsVIP": false, - "IsWorkAround": false, - "LastModBy": "InternalServices", - "LastModDateTime": "2026-04-09T00:00:29Z", - "Phone": null, - "Priority_Valid": "29CD5D78E16F4D82916C3E933A600096", - "Priority": "3", - "ProfileFullName": null, - "ProfileLink_Category": null, - "ProfileLink_RecID": null, - "ProfileLink": null, - "RecId": "0A0ABAD9E1C640A7828F5FFF7790F5D9", - "Resolution": "Vu avec Romain, aucune commande passee le 30/03 avec filtrage par marque ou pas
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"ContactCentraleLink_Category": null, - "ContactCentraleLink_RecID": null, - "ContactCentraleLink": null, - "IncMagasin": false, - "IncCentrale": false - }, - { - "ActualCategory_Valid": "FE173EFE428949698CCAF599686B0296", - "ActualCategory": "COMMANDES", - "Category_Valid": "FE173EFE428949698CCAF599686B0296", - "Category": "COMMANDES", - "CauseCode_Valid": "291865D38A3D4763BEC20E47FA249FBC", - "CauseCode": "Software", - "ClosedBy": "InternalServices", - "ClosedDateTime": "2026-06-25T00:00:20Z", - "ClosedDuration": 284550, - "CreatedBy": "n", - "CreatedDateTime": "2025-11-27T09:24:01Z", - "Email": null, - "FirstCallResolution": false, - "Impact_Valid": "C052472E5ADC45DB94624B6010F24B01", - "Impact": "High", - "IncidentNumber": 127391, - "IsNotification": true, - "IsVIP": false, - "IsWorkAround": false, - "LastModBy": "InternalServices", - "LastModDateTime": "2026-06-25T00:00:21Z", - "Phone": null, - "Priority_Valid": "29CD5D78E16F4D82916C3E933A600096", - "Priority": "3", - "ProfileFullName": null, - "ProfileLink_Category": null, - "ProfileLink_RecID": null, - "ProfileLink": null, - "RecId": "0A27985907924C41A3CE358D454B3878", - "Resolution": "plus d'alerte (Automatically Closed)", - "Service_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", - "Service": "CENTRE APPLICATIF", - "SLA": "", - "SLALink_Category": null, - "SLALink_RecID": null, - "SLALink": null, - "Source_Valid": "EF789CE160E742F99623DBB4D29C045C", - "Source": "Phone", - "Status_Valid": "2905321A3B12477A82E94E289F47786B", - "Status": "Closed", - "Subject": "CENTRE APPLICATIF - COMMANDES", - "Symptom": "Nom du poste : NP02440-1
Adresse IP : 10.54.234.111
TV : 1039514597

Problématique : Impossible de valider des commandes sur Centre Applicatif, cela charge en boucle et met un message d'erreur.
Message d'erreur : Commande(s) non validée(s)

Login : efournier
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"CreatedDateTime": "2026-01-07T14:21:02Z", - "Email": null, - "FirstCallResolution": false, - "Impact_Valid": "C052472E5ADC45DB94624B6010F24B01", - "Impact": "High", - "IncidentNumber": 138519, - "IsNotification": true, - "IsVIP": false, - "IsWorkAround": false, - "LastModBy": "InternalServices", - "LastModDateTime": "2026-01-16T01:00:26Z", - "Phone": null, - "Priority_Valid": "29CD5D78E16F4D82916C3E933A600096", - "Priority": "3", - "ProfileFullName": null, - "ProfileLink_Category": null, - "ProfileLink_RecID": null, - "ProfileLink": null, - "RecId": "0A6D66AED6474BBE911B799986697D7F", - "Resolution": "Vu avec Benjamin
si les commandes ne sont pas la
c'est qu'elle n'ont pas été passés (Automatically Closed)", - "Service_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", - "Service": "CENTRE APPLICATIF", - "SLA": "", - "SLALink_Category": null, - "SLALink_RecID": null, - "SLALink": null, - "Source_Valid": "EF789CE160E742F99623DBB4D29C045C", - "Source": "Phone", - "Status_Valid": "2905321A3B12477A82E94E289F47786B", - "Status": "Closed", - "Subject": "commande non passées sur centre applicatif ", - "Symptom": "Benjamin nous contacte car il a tenter de passer des commandes sur le centre applicatif\r\n\r\nil a eu deux numéros de commandes qui sont apparu mais lorsqu'il fait la recheche il ne trouve rien (AutoClosed)", - "Urgency_Valid": "320F22CAA2984C87B06AEFD3DE6FFBBF", - "Urgency": "Low", - "LoginId": null, - "Owner_Valid": "82A2C03FDE514BEF8053912DAC42054D", - "Owner": "sr", - "OwnerTeam_Valid": "EBD6EB73CBFE4C70B0B3A8AF144BDCE5", - "OwnerTeam": "N1ESDI", - "OwnerType": "Employee", - "IsNewRecord": false, - "AlternateContactLink_Category": null, - 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"ProfileFullName": null, - "ProfileLink_Category": null, - "ProfileLink_RecID": null, - "ProfileLink": null, - "RecId": "0A7C639E5827400A8C48A9C162D3394D", - "Resolution": "Bonjour,

Votre compte ne dispose pas du droit d'accès au commandes réassort. Il faut vous rapprocher d'un administrateur de votre groupe afin de modifier ce droit depuis leur espace \"Administration\". Admin : Yvan MOREAU, Christophe MALLET.

Cordialement

Support Informatique ITS (Automatically Closed)", - "Service_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", - "Service": "CENTRE APPLICATIF", - "SLA": "", - "SLALink_Category": null, - "SLALink_RecID": null, - "SLALink": null, - "Source_Valid": "EF789CE160E742F99623DBB4D29C045C", - "Source": "Phone", - "Status_Valid": "2905321A3B12477A82E94E289F47786B", - "Status": "Closed", - "Subject": "Centre applicatif", - "Symptom": "Nom du poste :NG55820-1
adresse IP : 10.54.37.21

Le magasin appelle car il ne peut pas sélectionner les enseignes quand il veut passer une commande sur le centre applicatif.

message d'erreur :
adresse mail de connexion : stephanie.chomette5582@blackstore.fr
login sur lequel est passé la commande : schomette
code magasin sur lequel la commande est faite : 05582/000 (AutoClosed)", - "Urgency_Valid": "44021B6CC6E44E598868C4B3306053AE", - "Urgency": "Medium", - "LoginId": null, - "Owner_Valid": "FDC552B416E540E3BCE2FDF76E940D75", - "Owner": "dr", - "OwnerTeam_Valid": "8D592BFF0FC64816BDE4BD51666DAD2C", - "OwnerTeam": "N2INC", - "OwnerType": "Employee", - "IsNewRecord": false, - "AlternateContactLink_Category": null, - "AlternateContactLink_RecID": null, - "AlternateContactLink": null, - "ResolvedDateTime": "2025-10-10T09:37:50Z", - "ResolvedBy": "dr", - "HoursOfOperation_Valid": "FF57246B2E0047D193C1AEC1011D746B", - "HoursOfOperation": "Weekly HOP", - "OwnerEmail": "dr@enseigne.fr", - "OwnerTeamEmail": "a@enseigne.fr,r@enseigne.fr,f@enseigne.fr,dr@enseigne.fr, c@enseigne.fr", - "OwnershipAssignmentEmail": "a@enseigne.fr,r@enseigne.fr,f@enseigne.fr,dr@enseigne.fr, c@enseigne.fr", - "CustomerLocation_Valid": null, - "CustomerLocation": null, - "IsReportedByAlternateContact": false, - "ResolutionEscLink_Category": "Frs_data_escalation_watch", - 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"nrn_CorrelatedIncidentLink_Category": null, - "nrn_CorrelatedIncidentLink_RecID": null, - "nrn_CorrelatedIncidentLink": null, - "nrn_AISummary": null, - "ExcludeFromArchival": false, - "ISF_SUIVIDESENVOIS": null, - "Statut_GINKOIA": null, - "ISF_ContactGinkoia": null, - "Incident_FPSC": null, - "ISF_STATUT_MANTIS": null, - "ISF_NUMEROMANTIS": null, - "ISF_OuvertGinkoia": null, - "ISF_ClotureGinkoia": null, - "ISF_OU": "05582/000", - "ISF_CreatedByTeam": "N1ESDI", - "ISF_ResolvedByTeam": "N2INC", - "SymptomBrut": null, - "ContactCentraleLink_Category": null, - "ContactCentraleLink_RecID": null, - "ContactCentraleLink": null, - "IncMagasin": false, - "IncCentrale": false - }, - { - "ActualCategory_Valid": "FE173EFE428949698CCAF599686B0296", - "ActualCategory": "COMMANDES", - "Category_Valid": "FE173EFE428949698CCAF599686B0296", - "Category": "COMMANDES", - "CauseCode_Valid": "291865D38A3D4763BEC20E47FA249FBC", - "CauseCode": "Software", - "ClosedBy": "InternalServices", - "ClosedDateTime": "2026-04-16T00:01:00Z", - "ClosedDuration": 11929, - "CreatedBy": "S", - "CreatedDateTime": "2026-04-07T08:57:18Z", - "Email": null, - "FirstCallResolution": true, - "Impact_Valid": "C052472E5ADC45DB94624B6010F24B01", - "Impact": "High", - "IncidentNumber": 160863, - "IsNotification": true, - "IsVIP": false, - "IsWorkAround": false, - "LastModBy": "InternalServices", - "LastModDateTime": "2026-04-16T00:01:00Z", - "Phone": null, - "Priority_Valid": "C51852F3F3544F8A8F78D3E7FDE9EB2E", - "Priority": "2", - "ProfileFullName": null, - "ProfileLink_Category": null, - "ProfileLink_RecID": null, - "ProfileLink": null, - "RecId": "0B69B423ECA04349B522381EACFD9662", - "Resolution": "Vu avec le magasin, maintenance jusqu'à 14h.
(Automatically Closed)", - "Service_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", - "Service": "CENTRE APPLICATIF", - "SLA": "", - "SLALink_Category": null, - "SLALink_RecID": null, - "SLALink": null, - "Source_Valid": "EF789CE160E742F99623DBB4D29C045C", - "Source": "Phone", - "Status_Valid": "2905321A3B12477A82E94E289F47786B", - "Status": "Closed", - "Subject": "CENTRE APPLICATIF - Accès KO", - "Symptom": "Le magasin n'a plus accès à certains menus dans le centre applicatif. (AutoClosed)", - "Urgency_Valid": "44021B6CC6E44E598868C4B3306053AE", - "Urgency": "Medium", - "LoginId": null, - "Owner_Valid": "0DBAA3DE9FA74E40BA0DF7B2F8F97011", - "Owner": "S", - "OwnerTeam_Valid": "EBD6EB73CBFE4C70B0B3A8AF144BDCE5", - "OwnerTeam": "N1ESDI", - "OwnerType": "Employee", - "IsNewRecord": false, - "AlternateContactLink_Category": null, - "AlternateContactLink_RecID": null, - "AlternateContactLink": null, - "ResolvedDateTime": "2026-04-07T12:17:07Z", - "ResolvedBy": "S", - "HoursOfOperation_Valid": "FF57246B2E0047D193C1AEC1011D746B", - "HoursOfOperation": "Weekly HOP", - "OwnerEmail": "S@esdi.fr", - "OwnerTeamEmail": "", - "OwnershipAssignmentEmail": "", - "CustomerLocation_Valid": null, - "CustomerLocation": null, - "IsReportedByAlternateContact": false, - "ResolutionEscLink_Category": "Frs_data_escalation_watch", - "ResolutionEscLink_RecID": "BA197ABF81324009AA8C60E52761C9A0", - "ResolutionEscLink": "BA197ABF81324009AA8C60E52761C9A0", - "ResponseEscLink_Category": "Frs_data_escalation_watch", - "ResponseEscLink_RecID": "19CC093E2FA54EFF8516631DC24608B2", - "ResponseEscLink": "19CC093E2FA54EFF8516631DC24608B2", - "WaitingEscLink_Category": "Frs_data_escalation_watch", - "WaitingEscLink_RecID": "076A8BB0DB844C1C8126C695129BA324", - "WaitingEscLink": "076A8BB0DB844C1C8126C695129BA324", - "ClosingEscLink_Category": "Frs_data_escalation_watch", - "ClosingEscLink_RecID": "C66ED1B1343E4259A1A2270EFE76C5C1", - "ClosingEscLink": "C66ED1B1343E4259A1A2270EFE76C5C1", - "AlternateContactEmail": null, - "OrganizationUnitID": "04394/000", - "ReportingOrgUnitID_Valid": "1209795A04424EA1ADD22731108C19C5", - "ReportingOrgUnitID": "04394/000", - "TypeOfIncident": "Failure", - "AlternateContactPhone": null, - "TeamManagerEmail": "", - "ProblemLink_Category": null, - "ProblemLink_RecID": null, - "ProblemLink": null, - "CustomerDepartment": null, - "ActualService_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", - "ActualService": "CENTRE APPLICATIF", - "CostPerMinute_Currency": "EUR", - "CostPerMinute_CurrencyValid": "55B3A21A8B984D2AB2F96B8566FC51A6", - 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"IsApprovalNeeded": false, - "Approver_Valid": null, - "Approver": null, - "IsDSMTaskExisted": false, - "ApprovalStatus": null, - "SocialTextHeader": "Incident 160863: CENTRE APPLICATIF - Accès KO", - "Subcategory_Valid": "7C2F002CE2C944D48A8AA851621C45CD", - "Subcategory": "Reassort", - "helpdesk_Priority_Valid": null, - "helpdesk_Priority": null, - "ViewType": null, - "IncidentNetworkUserName": null, - "SendSurveyNotification": false, - "EntityLink_Category": null, - "EntityLink_RecID": null, - "EntityLink": null, - "EventCIRecId": null, - "IsMasterIncident": false, - "IsResolvedByMaster": false, - "MasterIncidentLink_Category": null, - "MasterIncidentLink_RecID": null, - "MasterIncidentLink": null, - "ServiceOwnerEmail": null, - "IsRelatedIncidentUpdate": false, - "IsRelatedIncidentResolutionUpdate": false, - "IsUnRead": false, - "HRCaseLink_Category": null, - "HRCaseLink_RecID": null, - "HRCaseLink": null, - "ivnt_RequestforInformationorData": false, - "ivnt_UpdateRFI": "Chat Incident(s)", - "AddChatconversationtoActivityHistory": false, - "ivnt_TeamsUserDetailsLink_Category": null, - "ivnt_TeamsUserDetailsLink_RecID": null, - "ivnt_TeamsUserDetailsLink": null, - "VirimaAssetID": null, - "RecommendedCategory": null, - "RecommendedService": null, - "RecommendedSubCategory": null, - "Accuracy": null, - "IsRecommended": false, - "RecomService": null, - "RecomCategory": null, - "RecomSubCategory": null, - "IsRunTicketClassification": false, - "GRCRiskLink_Category": null, - "GRCRiskLink_RecID": null, - "GRCRiskLink": null, - "ISF_NbRelances": 0, - "ISF_LastReminderDate": null, - "ImpactPortail_Valid": null, - "ImpactPortail": null, - "PortailNom": null, - "PortailPrenom": null, - "PortailMail": null, - "PortailPhone": null, - "PortailCategorie_Valid": null, - "PortailCategorie": null, - "GK_OrigineTicket": null, - "GK_Statut": null, - "GK_Contact": null, - "GK_NumeroTicket": null, - "GK_StatutMantis": null, - "GK_NumeroMantis": null, - "GK_DateOuverture": null, - "GK_DateCloture": null, - "ISF_TagME": false, - "ISF_TagMA": false, - "ISF_TagIncomplet": false, - "ISF_TagIncoherent": false, - "ISF_TagDoublon": false, - "ISF_TagConnaissance": false, - "ISF_ContactMagasinLink_Category": "ISF_ContactMagasin", - "ISF_ContactMagasinLink_RecID": "FE141563DEFF4D4780313953B1A80171", - "ISF_ContactMagasinLink": "FE141563DEFF4D4780313953B1A80171", - "OrganizationUnitParent": "D057E3DB766649FD89D211B4A91D3981", - "ESDI_IncidentTemplateLink_Valid": null, - "ESDI_IncidentTemplateLink": null, - "ISF_Consignes": null, - "ISF_NumPremise": null, - "PortailUO": null, - "PortailUOSelect_Valid": null, - "PortailUOSelect": null, - "nrn_IsClusterParent": false, - "nrn_ClusterIncidentLink_Category": null, - "nrn_ClusterIncidentLink_RecID": null, - "nrn_ClusterIncidentLink": null, - "nrn_CorrelatedIncidentLink_Category": null, - "nrn_CorrelatedIncidentLink_RecID": null, - "nrn_CorrelatedIncidentLink": null, - "nrn_AISummary": null, - "ExcludeFromArchival": false, - "ISF_SUIVIDESENVOIS": null, - "Statut_GINKOIA": null, - "ISF_ContactGinkoia": null, - "Incident_FPSC": null, - "ISF_STATUT_MANTIS": null, - "ISF_NUMEROMANTIS": null, - "ISF_OuvertGinkoia": null, - "ISF_ClotureGinkoia": null, - "ISF_OU": "04394/000", - "ISF_CreatedByTeam": "N1ESDI", - "ISF_ResolvedByTeam": "N1ESDI", - "SymptomBrut": null, - "ContactCentraleLink_Category": null, - "ContactCentraleLink_RecID": null, - "ContactCentraleLink": null, - "IncMagasin": true, - "IncCentrale": false - }, - { - "ActualCategory_Valid": "FE173EFE428949698CCAF599686B0296", - "ActualCategory": "COMMANDES", - "Category_Valid": "FE173EFE428949698CCAF599686B0296", - "Category": "COMMANDES", - "CauseCode_Valid": "D32E378AE8DD4EC68D1EBF309736E89B", - "CauseCode": "Linked Problem", - "ClosedBy": "InternalServices", - "ClosedDateTime": "2025-11-06T01:00:24Z", - "ClosedDuration": 16615, - "CreatedBy": "n", - "CreatedDateTime": "2025-10-27T12:11:34Z", - "Email": null, - "FirstCallResolution": false, - "Impact_Valid": "C052472E5ADC45DB94624B6010F24B01", - "Impact": "High", - "IncidentNumber": 117904, - "IsNotification": true, - "IsVIP": false, - "IsWorkAround": false, - "LastModBy": "InternalServices", - "LastModDateTime": "2025-11-06T01:00:25Z", - "Phone": null, - "Priority_Valid": "29CD5D78E16F4D82916C3E933A600096", - "Priority": "3", - "ProfileFullName": null, - "ProfileLink_Category": null, - "ProfileLink_RecID": null, - "ProfileLink": null, - "RecId": "0D23BC56296E4C73BB3DB70DE06E4F76", - "Resolution": "Bonjour,

Du 24/10 au 03/ 11 seul les accès SAP/BI seront accessible sur Centre Applicatif.
C'est pour cela que vous ne pouvez faire vos commandes cette semaine sur le Centre Applicatif.

Cordialement,
Support Informatique enseigne (Automatically Closed)", - "Service_Valid": "A7F54A70A95A4CA99EE46A918F8643E3", - "Service": "CENTRE APPLICATIF", - "SLA": "", - "SLALink_Category": null, - "SLALink_RecID": null, - "SLALink": null, - "Source_Valid": "EF789CE160E742F99623DBB4D29C045C", - "Source": "Phone", - "Status_Valid": "2905321A3B12477A82E94E289F47786B", - "Status": "Closed", - "Subject": "CENTRE APPLICATIF - COMMANDES", - "Symptom": "Nom du poste : NG06020-1
Adresse IP : 10.52.18.21

Problématique : Impossible de passer des commandes sur centre Applicatif, car il est impossible de rechercher les produits.
Plus la case pour rechercher le fournisseur, barre de recherche pour la référence.
Recharger ka page sans effet, cela met le message ce site est inaccessible
Quitter / relancer le navigateur web / changement de navigateur sans effet

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"ISF_ContactGinkoia": null, - "Incident_FPSC": null, - "ISF_STATUT_MANTIS": null, - "ISF_NUMEROMANTIS": null, - "ISF_OuvertGinkoia": null, - "ISF_ClotureGinkoia": null, - "ISF_OU": "00602/000", - "ISF_CreatedByTeam": "N1ESDI", - "ISF_ResolvedByTeam": "N1ESDI", - "SymptomBrut": null, - "ContactCentraleLink_Category": null, - "ContactCentraleLink_RecID": null, - "ContactCentraleLink": null, - "IncMagasin": false, - "IncCentrale": false - }, - { - "ActualCategory_Valid": "FE173EFE428949698CCAF599686B0296", - "ActualCategory": "COMMANDES", - "Category_Valid": "FE173EFE428949698CCAF599686B0296", - "Category": "COMMANDES", - "CauseCode_Valid": "D32E378AE8DD4EC68D1EBF309736E89B", - "CauseCode": "Linked Problem", - "ClosedBy": "InternalServices", - "ClosedDateTime": "2026-04-16T00:00:29Z", - "ClosedDuration": 0, - "CreatedBy": "sr", - "CreatedDateTime": "2026-04-07T06:23:59Z", - "Email": null, - "FirstCallResolution": true, - "Impact_Valid": "C052472E5ADC45DB94624B6010F24B01", - "Impact": "High", - 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je lui indique que la maintenance est toujours en cours jusqu'a 14h
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